For Sale

5 Reasons Why VoIP is the Right Choice for Realtors

One of the biggest challenges real estate firms are facing today is keeping up with modern technology. VoIP (Voice over Internet Protocol) and PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients.

If you’re ready to bring your connection out of the stone age – or perhaps you’re tired of expensive and complicated systems, then this real estate guide will shine a light on what you should be looking for in a business phone system.

Why VoIP is the Perfect Choice

1. Mobility

Nearly a third of all real estate agents spend more time working outside of the office. While email and text messages are easily accessible through a handheld device, realtors reported that 91% of their communication with clients is done by telephone.

Find Me, Follow Me and Direct Inward System Access (DISA) allows for integration with mobile devices and will enable employees to make calls from their mobile phones as if they were calling from the office.

2. Client Experience

Home buyers are looking for real estate Real Estate Agentagents who are responsive and up-to-speed on new technology. A report from the National Association of REALTORS® (NAR) found that when communicating with their agent, recent buyers found it essential that their agent calls them personally.

Most clients prefer to talk on the phone so, it only makes sense that realtors can be reached seamlessly on their mobile device. To ensure critical calls are never missed, NEWT Business Solutions routes calls from office phones to mobile devices, helping realtors stay connected to their clients.

3. Flexibility

Finding a scalable system with the flexibility to grow as quickly and proficiently with the company can be a challenge for many realtors, especially when companies have offices in multiple locations. Traditional phone systems can be a point of frustration for realtors and clients. Moving effortlessly from properties to the office is essential for callers and staff.

Not only does VoIP help with multi-site companies, but it also helps companies of all sizes keep up with continually evolving technology and keep team members within the same phone system. NEWT Managed PBX is easy to manage and update, allowing realtors to add and remove functionality and users as needed – without the hassle.

4. Easy to ManageNEWT Attendant Console

Using outdated analog phone systems can be complicated and inconvenient. Trying to manage, change settings, or update an outdated system can be complicated and a strain on productivity.

NEWT Business Solutions can make it easier to manage from a technical standpoint. Features such as the NEWT Attendant Console improve call management by increasing visibility of extensions and calls to your company.

5. Cost

Every business is looking for ways to increase profit and cut down on costs, but not at the expense of quality. VoIP systems are known for being cost-effective and high-quality – two things any realtor and savvy businessperson strives for.

NEWT Business Solutions is fully-managed, with an all-included feature set. NEWT clients have seen up to an 80% reduction in their monthly telecom expenses by eliminating the cost of business phone lines.

What’s Next

Are you ready for reliable communication that is fully-managed and easy to use? NEWT Business Solutions can ensure that you’re always connected and never miss an important call. Contact us today to speak with a product specialist.

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Summer Features

Sit Back, Relax and Enjoy Summer Vacation with NEWT Business Solutions

Ah, summer. A time for relaxation and release from the clutches of winter. Whether you’re embracing the warm weather or taking a vacation, summer is the perfect time to step out of the office.

Disconnecting entirely while on vacation is easier said than done – if you have a crucial role within an organization, it may be difficult to remove yourself. However, it is essential for any busy bee like yourself to take a break.

NEWT Business Solutions offers over 70 unique and convenient features to simplify your telecom needs, making it easier to go on vacation with peace of mind. Here are 5 NEWT Business features you can use to maximize your vacation and stay connected.

Top 5 Vacation Features

1. Find Me Follow Me
Are you ever concerned about missing a call while you’re sipping a cold beverage at the cottage? As we all know, a missed opportunity can be lost dollars, and a voicemail may not suffice depending on the caller. With the Find Me Follow Me feature, never miss an urgent call. Find Me Follow Me will ensure that no matter where you are, customers can contact you seamlessly. This feature enables incoming calls to “find me” and deliver them to any location, while “follow me” provides the ability to receive calls at any assigned number. Forward your calls to multiple numbers simultaneously, including office extensions, home phones and cell phones.

2. Holiday/Alternate Auto Attendant Message
If you’re heading out of the office for a trip to the Bahamas or a soul-searching journey through the mountains, Holiday/Alternate Auto Attendant Message will allow you to pre-record alternate greetings and office closures. This feature also gives you the ability to toggle between the Holiday/Alternate Recording and the Normal Day-to-Day Auto Attendants recording.

3. Enhanced Conference Bridge
Listen in or participate in important calls while Cellyou’re away on vacation with the Enhanced Conference Bridge feature. NEWT Managed PBX provides a free hosted cloud-based conference bridge service with an extensive moderator set including, listen only, leadership role, participant status view, mute/unmute of participants and disconnect participants. Whether you’re in a car, a plane, or paragliding in the Caribbean, you can still check into your company’s weekly meetings without missing a beat.

4. Call Detailed Records (CDR)
From catching up on paperwork, emails, and putting out office fires, getting back from a vacation can be pretty hectic. NEWT Business Solutions can help solve a few of those issues. Call Detailed Records gives you the ability to view inbound and outbound calls per extension (or all expansions), for a specified time frame. This feature is available on the PBX interface in near-real time for local and long-distance calls.

5. Voicemail
It may seem like a typical feature, but voicemail is essential to any phone system especially when you are away from the office. Each PBX Extension can be assigned a dedicated voicemail box. Messages are stored in the NEWT Cloud with no limits regarding the number of messages that can be saved. Also, they can be saved as MP3s! When desired, each voicemail can be saved as an audio file and sent straight to your email, removing the hassle of remembering that pesky voicemail password. Standard Voicemail Features include saving messages, forwarding messages, temporary greetings and message folders.

Stay Connected

Vacation

With NEWT Business Solutions, you’ll no longer have to worry about missing anything crucial while away from the office. So, sit back, relax and enjoy your summer vacation.

To learn more about NEWT call 1-888-996-6398 or visit our website at business.fibernetics.ca.

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A Communication Solution for Small Businesses

In the beginning stages of any business, entrepreneurs are searching for ways in which to increase their bottom line and reduce their overhead. Often, as a business is just getting its feet wet within its respective market, technological tools may be considered an unnecessary added expense. Most small businesses are in search of a realistic, cost-effective way to run their business. Frequently, it is assumed that advanced communication systems are only necessary for large enterprises. The needs of small businesses are not always catered to regarding office technology. To put that into perspective, of the one million Canadian businesses, 80% require four phone lines or less.

NEWT has an answer for small businesses that are tirelessly trying to find an efficient and cost-effective communication system. The NEWT Mini Managed PBX Phone System is tailored towards small sized companies. It provides up to four lines and six extensions, which is a much more realistic option for many companies and can be combined with Fibernetics’ unlimited Internet services to create a valuable business bundle. The NEWT Mini provides businesses with the same quality and 80+ features as the larger NEWT PBX phone system, like Direct Inward Dial, Voicemail to Email and more. However, this system is customized for organizations that are looking for a more practical solution.

NEWT understands that even the NEWT Mini may be unreasonable for an organization in the very beginning stages of development. Therefore, NEWT also offers the Small Business Bundle. The small business bundle includes two business phone lines, high-speed business Internet and a modem.

NEWT not only offers a reliable product, but it is also one that can help many organizations save time and money, while adding a phone system that provides both simplicity and efficiency. NEWT will aid the productivity of your organization, while giving business owners the opportunity to focus strictly on enhancing their brand. As your business flourishes, NEWT, being a fully managed and scalable product, will easily adjust to the needs of your ever-growing organization.

For more information on the NEWT Mini or the Small Business Bundle, please call 1-888-996-6398.

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Harness The Power Of Your Managed PBX With The NEWT Contact Centre

In a world that is constantly evolving, sometimes it can be difficult to keep up with the trend. All businesses want to ensure that they have the most advanced technology so that they can efficiently manage their company and provide for their consumers. However, many organizations are bombarded with a high volume of consumer information daily, much of which can be difficult and complicated to track. Often, the thought of adding a call centre has been unrealistic due to the high expense. Now, with VoIP and Hybrid solutions, contact centres can be setup using a cloud based feature, helping to eliminate high setup and maintenance costs.

The NEWT Contact Centre is a reliable, cloud-based service which is not only fully scalable to the size of your business but one which can help to increase sales by ensuring customer satisfaction and retention. Customer loyalty is essential as it costs 6–7 times more to acquire a new customer than retain an existing one (Bain & Company). Also, ensuring customer’s problems are resolved quickly and effectively can greatly enhance a company’s bottom line. On average, loyal customers are worth up to 10 times as much as their first purchase (Salesforce, 2015).

Many problems that call centres experience can be eliminated using the extensive, conventional features that the NEWT Contact Centre service has to offer. For example, due to legal and government regulations, call centres are required to delete specific information like credit card records and personal consumer information. The NEWT Contact Centre offers a “Purge” feature which ensures that information will be deleted and will not be accessible after a specific date set by the organization.

This system provides features which can streamline many processes within a business. The cloud based element allows for an organization to create a customer centric environment through a virtual contact centre accessible at any time. This technology also has the capabilities to deliver powerful reports which examine agent and queue summaries and issues like abandoned calls. These reports can help management teams locate specific problems and develop solutions to enhance the success of the entire corporation.

The NEWT Managed PBX in combination with the NEWT Contact Centre service allows a business to focus on its growth and development, while this advanced business phone system along with its features eliminates and simplifies many tedious tasks.

Learn more about the NEWT Managed PBX and the NEWT Contact Centre or contact 1-888-996-6398 for further information.

NEWT contact centre

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NEWT Teams Up With Operation Christmas Child

Life in general is all about giving and helping others whenever we can, this is especially true during the holidays. This Christmas season, NEWT is working with Operation Christmas Child to help bring smiles to children all across the globe.

The NEWT team visited the home of Operation Christmas Child in Kitchener and spoke with OCC’s Paula Schneider. OCC provides gift boxes for children containing daily necessities like gloves and school supplies, as well as toys and dolls to play with. These packages have been put together with love and care by many individuals and now, the OCC’s Kitchener site is where the final inspection occurs before the boxes are shipped out. This inspection is essential to ensure that the packages comply with customs regulations and rules so that the delivery of these gift boxes are not delayed.

7,000 volunteers are involved in this process to bring the spirit of Christmas to children worldwide. Please watch the video below to learn more. You can find out more about Operation Christmas Child and how to get involved here.

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Habitat For Humanity Finds Extensive Value Within The NEWT Business Phone System

Habitat for Humanity Grey Bruce strives to build hope and they promote optimism on a daily basis through their messaging and their work. Like in many industries, communication with the public is essential, this is especially true for the non-profit sector of business. For this reason, Habitat for Humanity Grey Bruce was searching to enhance their phone system to help increase the overall efficiency of the entire organization.

John McLaughlin, Partnership Coordinator at Habitat for Humanity, sat down with the NEWT team to discuss why the organization decided to utilize the NEWT PBX to satisfy all of their communication needs.

Since 1987, the mission of this organization has been to fight the cycle of poverty by providing affordable housing for low-income families. Due to this, employees and volunteers with the Habitat for Humanity are constantly on the go to accomplish daily and weekly goals. The NEWT PBX helped to streamline the communication throughout the organization by providing connectivity to the three remote locations of the business. Other features like Call Forwarding and Voicemail to E-mail have allowed John and other employees to stay up-to-date on various business matters regardless of their current location.

John believes that the NEWT solution helped to add flexibility to the business that their previous phone system was unable to do, simplifying the internal and external communication process.

Due to John’s positive experience with the NEWT staff and the value he has found within the business phone system itself, he would recommend the NEWT PBX in an instant. “I wouldn’t have any problem recommending NEWT, especially with the support staff, they have done a great job, when we encountered something because we were unfamiliar, they were right there to help”.

Watch the full testimonial video featuring John HERE.

Learn more about the NEWT PBX and its features here or please call 1-888-996-6398 for further information.

Habitat for Humanity

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Workplace Happiness Brings Extensive Value To Any Organization

As anonymously but beautifully stated “success isn’t just about what you accomplish in your life, it’s about what you inspire others to do”. Fibernetics, the parent company of NEWT, is living and breathing this way of life everyday through their President, John Stix.

A recent article titled The Value of Happiness in the Workplace written by expert career consultant, Patricia Polischuk, outlines how John is not only teaching but motivating others within the business world. The article describes the sad truth about workplace culture; many leaders discuss its importance but do not act in a way which reinforces their verbal beliefs. “Unfortunately, the term ‘lip service’ comes to mind time and time again…Mission and value statements are mounted on the wall but ask employees if they feel their leaders live by those words and you will hear a resounding no.”

However, it has become evident to many that John embodies his beliefs, so much that his passion oozes out of him when working towards creating the best possible culture for the employees at Fibernetics.

Although extremely inspirational, John’s story was not straightforward and easy. The Fibernetics of today is one full of positive evolution, success and growth. However, this was not always the way, there were times of struggle for Fibernetics in the past, and this is what sparked the entrepreneurial mind of John. He knew that Fibernetics needed a change, yet he understood that impacting an entire organization would be a difficult task. Fast forward to the present, and Fibernetics is one of the fastest-growing companies filled with talented, creative and happy employees. The “I’m In!” mantra now resonates throughout the business and a new set of core values have helped take the employees and the company as a whole to new heights.

Patricia Polischuk explains the value within John’s culture presentations, as he not only talks the talk but also walks the walk. Other HR leaders had this to say about John:

It was wonderful to see a business owner impassioned by meeting the emotional, spiritual, and social needs of his team.  It is rare to see this with such incredible energy and focus.  And it is paying off in so many ways! By putting your people first, they in turn will put their customers first.  This is a commitment to making people’s work lives truly fulfilling”.

John has continued to present the value of culture across Canada to large audiences and continues to work towards spreading his message to the masses.

You can read the full article written by Patricia Polischuk here.

Learn more about John Stix by visiting his website, and find out more about the Fibernetics culture here.

value of happiness

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Fibernetics Culture Celebration 2.0 Happening Tomorrow

Corporate culture is a hotly discussed topic. Ensuring employee satisfaction does not only aid each individual working for your organization on an individual basis, but it also helps the bottom line of the business. A positive work environment helps to foster creativity and innovation, two factors which can make a business dominant within their respective market.

Fibernetics, the parent company of NEWT, introduced the “I’m In!” mantra to switch the culture vibe that was appearing to seep into the organization. This culture change was not an easy thing to implement, it took dedication and time, but because of it Fibernetics has evolved and experienced extensive growth. To celebrate the original culture transformation, Fibernetics hosted a culture event to announce their new core values: innovation, accountability, just do it and find the solution, trust, teamwork, and happiness.

Now, Fibernetics Culture Celebration 2.0 is occurring tomorrow to honour and recognize the employees, the company culture and many great individual and group achievements.

Culture truly can inspire and motivate an entire organization; the positive impact it has had on Fibernetics is proof.

Learn about the Fibernetics culture and read more about this amazing event HERE.

I'm in

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John Stix IMA Leader Podcast breaks new ground on Workplace Culture

John Stix, the President of Fibernetics, the parent company of NEWT, spoke at the #IMPACT15 conference and dazzled the audience with his speech. John discussed his experience and knowledge within the field of workplace culture and how a positive work environment can help guide an organization to greater success.

John continued to share his expertise within the culture field through the IMA Leader Podcast Series which was hosted by Dominick Sirianni, Vice President Interactive Education Internet Marketing Association.

The IMA is an internet marketing group that is continuing to grow rapidly, and it offers knowledge and insight from a wide range of business leaders.

During the IMA Podcast, John explains his involvement within culture and the importance of its presence within any corporation.

You can read the full article and listen to part one of the IMA Podcast featuring John HERE.

IMA_LeaderSeriesPt1

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John Stix to Keynote the Toronto Agile Conference

The 7th Annual Agile Conference is being held today at the Hilton Toronto. The Toronto Agile Community hosts this event to provide information, insight and industry knowledge that can help benefit all attendees.

The conference not only consists of seven various educational sessions, it also gives all those in attendance a great opportunity to network with other business leaders. Individuals will learn about the practical implementation of Agile methodologies as well as the latest news and trends regarding agile practices.

This year, the theme the event will be focusing on is “The Agile Workplace”, in hopes to continue to spread the importance of great corporate culture.

Fibernetics President, John Stix, will be closing out the conference with a presentation titled “Change your workplace culture and experience a chain reaction”. John truly believes in a work environment that aids employees not only in attaining happiness, but one which encourages creativity and passion, ultimately helping the company flourish. John has done this through his “I’m In!” initiative which helped bring Fibernetics as a whole to new heights.

For more information about the Agile Conference, please visit TorontoAgileCommunity.org.

Learn more about Fibernetics, and their culture initiative here.

Toronto Agile Community

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