With the holidays quickly approaching, it’s time to start preparing your organization for the upcoming season.
While everyone is away from the office, you will want to ensure that customers stay informed and all messages are received. Here are three ways the NEWT Managed PBX can help your company during the holiday season.
Holiday and Alternate Auto Attendant Message
Of all the great features that make a modern hosted phone system superior, the most important one for people looking to have a flexible schedule during the holidays is Auto Attendant.
The Auto Attendant feature can be used for anything from a simple greeting to call forwarding. Calls can easily be routed with a holiday-specific greeting via the Alternate Auto Attendant Message. This feature allows organizations to pre-record Holiday Greetings and office closures while having the ability to toggle between holiday recordings and the normal day-to-day auto attendant recordings.
Time of Day Scheduling provides the option to schedule Auto Attendants to customize how calls reach your business based on the time of day and day of the week. For example, a company may usually prefer callers reach a live receptionist during the day, but during the holidays they want to provide a self-serve Auto Attendant option.
Sound File Management
Season’s greetings and holiday music are perfect for enhancing the on-hold caller experience. The Sound File Management feature allows customers to upload and assign audio files for On Hold Messaging and Automated Attendant menus. Plan your On-Hold messaging and music early to remind your customers that you appreciate and value their business and wish them the very best during the holiday season.
With your holiday greeting in place and your auto attendant configured, it’s important to ensure that you won’t miss any messages. When your auto attendant routes calls to voicemail, messages will be delivered to a user via email. The Voicemail Message Alert feature will notify them that they have an unread message waiting in their extension’s voicemail inbox and Visual Voicemail will allow users the ability to view, listen and delete multiple voicemail messages at one time.
Messages are stored in the NEWT Cloud and can be converted to a .wav file and emailed to a specific email address, which can then be listened to on a computer or Smartphone.
Whether you are away from the office for a few days or a few weeks, NEWT Managed PBX can help you stay connected to your clients over the holiday season. To learn more, visit business.fibernetics.ca.