Monthly Archives: May 2013

Fibernetics is Hiring – again!

378ada2See this guy? He’s Francisco Dominguez, our Chief Technology Officer. “Cisco” is responsible for just about everything around here. The backbone of the entire company, which is the Fibernetics CLEC network, and the thing that allows more that 300,000 Canadians to communicate with the rest of the world. He oversees our websites, which informs Canadians about the products and services we provide and all our social channels as well, even this blog in fact.

Come to think of it, when it comes to this company, it’s Cisco’s world, and we’re just living in it.

And now he wants to add to his team. If you are looking to work for one of, if not the, fastest growing telcos in Canada, and for the guy who is responsible for the fifth largest telecommunications network in the country, here’s your chance, because we need a:

Senior Web Developer

The Role
Reporting to the CTO, (that’s Cisco), the Senior Web Developer will be responsible for planning, coordinating and programming new website initiatives as well as ongoing maintenance and updates of existing company websites. The ideal candidate should have experience managing multiple projects, working with tight deadlines, and communicating with multiple teams within an organization. As a key team member, you will help oversee new projects and maintain current projects to ensure successful completion of each project. The ideal candidate should have experience managing multiple projects, working with tight deadlines, and communicating with multiple teams within an organization.

Soft skills:

  • Ability to develop and maintain product development roadmaps
  • Able to work independently and as team player
  • Proven time management skills
  • Strong interpersonal and leadership skills and ability to motivate team efforts to accomplish goals.
  • Ability to work in a fast paced entrepreneurial environment while being able to ensure that implemented solutions adhere to solid software development practices.

Technical skills:

  • CSS/CSS 3
  • HTML/HTML 5/Responsive design
  • Photoshop
  • PHP/Javascript
  • Familiarity with apache directives
  • Familiarity with revision & control systems (SVN, GIT, etc)
  • MySqL/Postgress
  • Perl

Qualifications:

  • 3+ years’ experience working in a similar role
  • Previous employment with a telecommunications service provider considered an asset
  • Demonstrated troubleshooting and diagnostic skills
  • Bachelor Degree in Computer Science, Computer Engineering or related field.
  • English language proficiency skills (written and oral)

How to apply? Please submit your resume and cover letter by eMail: careers@fibernetics.ca
(Be sure to quote the position in your subject line).

Good luck!

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Why Businesses Large and Small are Choosing the NEWT™ Managed PBX

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USA Today: Canadian start-up hub thrives

USATodayFibernetic’s Home Town Right in the Middle of Silicon Valley North

KITCHENER, Ontario — Twenty years ago, no one would have believed the Kitchener-Waterloo area would blossom into the most vibrant technology start-up community in Canada – the Silicon Valley of the North.

The twin cities of about 400,000 people 70 miles west of Toronto were then known as the market hub for the German farming communities that stretched in all directions. But one young company, Research In Motion, gained international attention with its iconic BlackBerry cellphones. That generated the growth of a start-up hub that can’t quite rival Silicon Valley, but compares well with Austin or Boulder, Colo.

RIM (which now does business under the trade name BlackBerry) has risen and stumbled, but the Kitchener-Waterloo start-up community is thriving, with about 1,000 start-ups and particular strength in mobile technologies. Its success is the result of its attractive costs compared with larger centers, its proximity to the industrial base of nearby Toronto, and the benefit of being home to University of Waterloo, one of the country’s leading engineering schools.

“It’s fairly inexpensive to build a company in Kitchener-Waterloo,” said Adam Belsher, CEO of Magnet Forensic, whose forensic software helps investigators retrieve data erased from hard drives.

A spirit of cooperation has helped to develop the community, he adds. “Here, it’s not that everyone is competing for software engineers. People just want to help you out.”

Fibernetics partner getting notice south of the border

That spirit of community led two decades ago to the creation of Communitech, a start-up accelerator. It began as a mentoring partnership between industry and academia, and two years ago opened a 50,000-square-foot innovation center that Communitech CEO Iain Klugman says is “unique.” Not unique in Canada. Unique anywhere.

“If there’s anyone else doing anything like this in the world, I’d like to hear from them,” said Klugman, sitting in the common area of the meandering facility in a former tannery. “I haven’t found them yet.”

About 100 companies work within Communitech, a sparse assembly of interconnected rooms whose concrete walls are adorned by the work of local artists. It houses a seed-stage accelerator, two university start-up incubators and an accelerator for later-stage companies. There are also 12 established companies renting space. Major corporations such as Google and BlackBerry have offices so they can work with start-ups. Banks, accountants and lawyers have booths. There’s a $22 million low-orbit satellite project underway in a back room, with the first satellite to be launched this summer.

In addition to its 100 tenants, Communitech works with about 600 other start-ups outside the facility.

“I fell in love with Communitech from the first time I saw it,” said Tony Abou-Assaleh, CEO of TitanFile, which has pioneered a high-security, easy-to-use document-sharing system. “I wanted to be there because of the unbounded energy.”

Abou-Assaleh and co-founder Milan Vrekic took TitanFile into the HyperDrive seed accelerator at Communitech, which has helped to nurture a company that won national awards in Canada and has drawn angel and venture-capital financing. One reason his company has thrived is the communal spirit found in Kitchener-Waterloo and the willingness of seasoned executives to mentor the newer companies.

“In other parts of the world, people have to pay for such advice,” said Abou-Assaleh. “Having such advice given to you at no cash cost is a great benefit to a company that has to preserve its cash.”

RimFoundersAmong those who have given freely of their time and knowledge are former BlackBerry co-CEOs and co-founders Mike Lazaridis and Jim Balsillie. BlackBerry—which is struggling to turn itself around with its new operating system and a new line of phones – is still the dominant tech company in the twin cities, and still provides talent and mentorship to the start-up community.

“What I try to do is to expose these folks to the technological realities of commercialization and growing globally,” said Balsillie, who retired last year. He said in the last five to six years, the global start-up world has become a “minefield” in which one misstep can cost an entrepreneur a company. He worked privately with about 30 founders and CEOs, offering frank strategic advice.

Balsillie also serves as an adviser to Magnet Forensics’ Belsher, a former RIM executive, and the two often talk informally about how to scale up the business. The advice — or something — is obviously working. Magnet has increased revenue 1,800% over two years, and now has 1,500 clients, including law enforcement agencies in about 100 countries.

Balsillie said Kitchener-Waterloo has succeeded largely because of the quality of its entrepreneurs.

“It comes down to good entrepreneurs and good ideas and the support of the community,” said Balsillie. “It starts with the entrepreneur and the idea has to be substantial.”

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Fibernetics is Hiring! Join One of the Fastest Growing Companies in Canada

John_Stix_WarehouseFibernetics is one of Canada’s fastest growing telecommunications companies and offer a high energy, professional yet casual work environment with the opportunity to make a difference every day.

It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team.

How to apply? Please submit your resume and cover letter by eMail: careers@fibernetics.ca
(Be sure to quote the position in your subject line).

START YOUR CAREER WITH FIBERNETICS TODAY BY APPLYING FOR ONE OF THE FOLLOWING POSITIONS:

Installer, Business Services

Reporting to the Director of Product Development, the Installer of Business Services performs installation and training at customer premises mostly in the South-Western Ontario region for Fibernetics and Reseller sales.

Responsibilities:

  • Assemble all necessary components for installation (PBX, cables, phones, power supplies)
  • Configuration of Fibernetics supplied IP PBX equipment
  • Deliver equipment to customer site at time of scheduled installation
  • Configuration of client’s equipment to connect to the Internet via modem/DSL Router or other
  • Configure software to connect to Internet application server
  • Install all equipment, perform test and turn-up with Fibernetics PBX remote technical support
  • Identify and correct or advise on operational issues in client computer systems
  • Provide customer support and technical issue resolution
  • Provide documentation pertaining to non-standard installations, to create a knowledge base of special installation
  • From time to time, will be dispatched for support calls involving troubleshooting
  • From time to time, may be called to work outside of normal business hours

Essential Knowledge and Skills:

  • Able to promptly answer support related email, phone calls and other electronic communications
  • Basic understanding of Business Telephone Systems usage and configuration
  • Experience with hardware and software issues
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
  • Self-motivated and results oriented
  • Able to work independently and efficiently to meet daily deadlines
  • Extremely professional with excellent interpersonal, relationship, and communication skills
  • Ability to propel and maintain cross functional resources and relationships with internal and external customers

Qualifications:

  • Working knowledge of MacOS, Windows, and Linux
  • Working knowledge of structured cabling installation
  • Excellent MS Office skills (MS Word, Excel, PowerPoint, Access, Outlook)
  • Excellent communication skills
  • Reliable transportation
  • Valid divers license
  • Post-Secondary Education in IT, Engineering, or Telecommunications is an asset
  • 3+ years of Business Customer Support

Technical Support Specialist, Business Services

As a member of a dynamic team, the candidate will perform day to day activities relating to the support of Fibernetics business customers using Fibernetics’ digital PBX platform. The Technical Support member will be managed and directed daily with very specific instructions from the support team lead. The role will have the following responsibilities:

Responsibilities:

  • Provide specific technical solutions/technology/product and subject matter expertise to other functional groups
  • Provide support and assistance for Linux, Cisco, VoIP, QoS, and troubleshoot technical and non-technical customer issues
  • Take escalation requests from level 1 technical support representatives
  • Occasional attendance for conference calls or other pre-arranged support calls scheduled during non-business hours
  • May work the evening shift at times which runs from 1pm until 9 pm Monday through Friday, therefore flexibility in work hours is preferred
  • Provide technical support for level one escalation issues via email, phone, or other electronic medium
  • Document complex problem resolutions & applicable procedures
  • Provide feedback from customer’s issue to the team lead and when appropriate to Product Management Team
  • Promptly answer support related email, phone calls and other electronic communications
  • Troubleshoot hardware and software issues
  • Performs miscellaneous job-related duties as assigned
  • Perform light lifting 25 lbs

Qualifications:

  • 5+ years’ experience in Voice and Data communication industry with a Service provider (ILEC, CLEC, Cableco or Wireless) is considered an asset
  • Understanding of DSL, T1, Ethernet and wireless technologies is required
  • Experience with deploying and supporting VoIP solutions
  • 5 years+ of Experience with Cisco LAN/WAN networking technologies, proficiency in firewall, VPN, routers and switches
  • Familiar with Quality of Service (QoS) models and best practices
  • Working knowledge of network protocols, including: TCP/IP, PPPoE, DHCP, DNS, SIP, IPSec
  • Working knowledge of the following software and OS would be an asset: IAX, Linux, Ubuntu
  • Familiar with Cisco, CDP, LLDP
  • Familiar with IP PBX, PBX, Unified Communications and CRM
  • This person is highly self-motivated, with high attention to details
  • Excellent communication (oral and written), interpersonal, organizational, and customer presentation skills
  • Self-starter with the ability to identify and complete work on time with little supervision

Additional Qualifications:

  • College/University degree (Computer Science or Engineering) or equivalent experience
  • CCNP, CCNA certifications preferred
  • Previous work experience with a telecommunication carrier is considered an asset
  • Bilingual French oral and written communication skills considered an asset

Administrative Assistant (part time)

The Administrative Assistant will be responsible for facility administration and will be the main point of contact for visitors to Fibernetics’ head office. The ideal candidate will have experience in all of the following areas, which accompany a strong customer service background:

Main Job Duties

  • Provide Administrative Assistance to Fibernetics Management Team as requested (to include: filing, copying, sorting, faxing, scanning, editing of documents, processing expenses, etc.)
  • Maintain building supplies and services
  • Design and maintain filing systems
  • Facilitate and track travel arrangements for staff when required
  • Prepare all Meeting Rooms and Manage Meeting Room Calendars
  • Manage Fibernetics’ Contact Directory, Sign-in sheet, and petty cash
  • Answer all incoming telephone calls, greet customers
  • Process all incoming and outgoing mail
  • General office maintenance such as water plants, kitchen linen laundry, Xerox machines
  • Assist Social Committee with planning/execution of Company events

Qualifications:

The ideal candidate will possess the following characteristics:

  • Customer service oriented with 5+ years’ previous customer service experience
  • Ability to work alone with minimal supervision and ability to work within tight deadlines
  • High attention to detail and ability to prioritize tasks when handling multiple projects
  • 3+ years’ previous administrative experience
  • English language communications skills (verbal and written)
  • Bilingualism in French considered an asset
  • MS Office skills (Excel, Outlook, Word etc.)

Technical Support Specialist (Part-time)

The Role:
This is an exciting part-time position which may lead turn into a full-time position in September of 2013. As a member of a dynamic team, the candidate will perform day to day activities relating to the support of Fibernetics business customers using Fibernetics’ digital PBX platform. The Technical Support member will be managed and directed daily with very specific instructions from the support team lead. The role will have the following responsibilities:

Responsibilities:

  • Provide specific technical solutions/technology/product and subject matter expertise to other functional groups
  • Provide support and assistance for Linux, Cisco, VoIP, QoS, and troubleshoot technical and non-technical customer issues
  • Take escalation requests from level 1 technical support representatives
  • Occasional attendance for conference calls or other pre-arranged support calls scheduled during non-business hours
  • May work the evening shift at times which runs from 12 noon until 9 pm Monday through Friday, therefore flexibility in work hours is preferred
  • Provide technical support for level one escalation issues via email, phone, or other electronic medium
  • Document complex problem resolutions & applicable procedures
  • Provide feedback from customer’s issue to the team lead and when appropriate to Product Management Team
  • Promptly answer support related email, phone calls and other electronic communications
  • Troubleshoot hardware and software issues
  • Performs miscellaneous job-related duties as assigned
  • Perform light lifting 25 lbs

Qualifications:

  • 5+ years’ experience in Voice and Data communication industry with a Service provider (ILEC, CLEC, Cableco or Wireless) is considered an asset
  • Understanding of DSL, T1, Ethernet and wireless technologies is required
  • Experience with deploying and supporting VoIP solutions
  • 5 years+ of Experience with Cisco LAN/WAN networking technologies, proficiency in firewall, VPN, routers and switches
  • Familiar with Quality of Service (QoS) models and best practices
  • Working knowledge of network protocols, including: TCP/IP, PPPoE, DHCP, DNS, SIP, IPSec
  • Working knowledge of the following software and OS would be an asset: IAX, Linux, Ubuntu
  • Familiar with Cisco, CDP, LLDP
  • Familiar with IP PBX, PBX, Unified Communications and CRM
  • This person is highly self-motivated, with high attention to details
  • Excellent communication (oral and written), interpersonal, organizational, and customer presentation skills
  • Self-starter with the ability to identify and complete work on time with little supervision

Additional Qualifications:

  • College/University degree (Computer Science or Engineering) or equivalent experience
  • CCNP, CCNA certifications preferred
  • Previous work experience with a telecommunication carrier is considered an asset
  • Bilingual French oral and written communication skills considered an asset
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