Monthly Archives: August 2014

NEWT Business Service named a Polycom 2014 Gold Partner


Canada’s Leading Business Services Innovator Recognized by Global Leader in Communication

Cambridge, On, Canada, August 25, 2014 ­ NEWT, the business services division of Fibernetics, and an industry leader of cloud-based Internet Telephony Service Providers in Canada, is proud to be named a Gold Partner in Polycom’s Choice Partner Program for ITSPs.

polycom_goldPolycom is the global leader in unified communications solutions with more than two decades of innovation and over 800 technology patents that underline their mission to push the greatness of human collaboration forward. NEWT’s Managed PBX Business Phone System has been optimized to work with Polycom VVX®, SoundPoint® IP and SoundStation® IP phones, implementing Polycom’s unified communication and collaboration solutions in complex customer environments.

“We are very excited about our strengthening relationship with Polycom and our award from their Gold Partner program only confirms what we know; NEWT is Canada’s fastest growing business service provider with the best pricing, state of the art features, and best-in-class customer service and highest customer retention in this country’s telecommunications industry. Our partnership with Polycom, our growing business platform and our happy customers will only strengthen our continued growth in the industry. While pleased, we will never settle and continue our commitment to being the business telecom innovators in Canada.” said NEWT’s Vice President of Sales, Paul Beit.

Polycom defines Gold Partners as those committed to Polycom products and who have invested in core competency development. The benefits to the Gold Partner include access to advanced sales and marketing programs and collateral material, Polycom incentives and discounts, and a comprehensive group of resources including technical support and special events/forums that will increase NEWT’s ability to be the most customer-centric ITSP in the country.

“We are honoured to be awarded this prestigious designation though the Polycom Choice Partner program. Recognition of our Gold Certification by Polycom speaks to the commitment to our partnership and the continued goal of delivering world class products and services to the Canadian market for our valued business customers,” said Brad Fischer, Director – Product Development.

About NEWT:

NEWT provides high-value business telecommunication voice and internet data services through
their Managed PBX Business Phone System, Business Internet and Business Bundle products saving Canadian businesses up to 80% on their current monthly telecommunication costs. Website: Twitter: @newt4business

About Fibernetics:

Headquartered in Cambridge, Ontario, Fibernetics is dedicated to changing the way people communicate by offering Telco functionality and pricing that Canadians have never seen before. Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and business clients with their NEWT business DSL, business Internet, and business phone service solutions.  Fibernetics offers Telecom wholesale services to third party providers internationally.

Website: Twitter: @fibernetics


Media Inquires:
Mike Brown – Vice President – Marketing

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We’re Hiring: Fibernetics Network Engineer

Fibernetics_CLEC_NetworkDid you know that the network that all the traffic generated by NEWT, our business services division, Worldline, our residential division, our wholesale division and Fongo, our mobile partner, makes us one of the largest in the country?

No? We’re currently crunching the numbers and the early wagering has the Fibernetics CLEC network, with all its points of presence spread across the country, somewhere around fifth biggest in Canada, and Canada, if you didn’t know, is HUGE!

Over the next few weeks we’ll find out for sure, but  fifth? Just behind the Big Three (and another company sort of like us out west)? Wow!

Overseeing a massive network like that is a big job and our CTO, Francisco Dominguez is looking for some help to do just that. What he’s looking for is a:

Network Engineer

Our Company

We are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!

We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!

The Role

The Network Engineer is responsible for creating, defining and managing the Network Operations Department.

Network Operations Centre: Develop and run systems and processes that ensure that the Fibernetics/Worldline/295/FPL network isconsistently monitored.

Fault Management: Develop and manage systems and processes to ensure that faults are identified, resolved and reported upon. Develop standards for MMTR and other Fault Management metrics. Develop and maintain escalation procedures for network troubles.

Security Management: Develop and manage systems and processes to ensure that Network Incursions are identified, resolved and reported upon. Provideinput on ensuring incursions do not recur.

Site Operations: Develop and manage systems and processes to Install & Maintain equipment at the Fibernetics/Worldline/295/FPL Network Sites. Ensure sites themselves are maintained in a professional manner.

System Administration: Develop and manage systems and processes to administer all of the Fibernetics/Worldline/295/FPL server systems, including all OSS/BSS/NMS/EMS administrative and Service Platform Systems. Other duties and special projects as assigned.

Essential Knowledge and Skills:

  • 4-7+ years of Network Operations, Server Operations or Network Management in a Carrier / Service provider Environment (multi-site dynamic routing / BGP / OSPF / link management / engineering)
  • Minimum CCDP / CCNP Cisco certification
  • Preferred Education: University Degree or College diploma in System Administration, Computer Science or Engineering.
  • Strong working knowledge of Unix / Linux
  • Experience in Unix/Linux scripting and rudimentary software development
  • Excellent computer skills with strong MS Office skills (Excel)
  • Experience developing business cases and ROI analysis
  • Self-motivated and results oriented.
  • Able to work independently.
  • Strong team player with the ability to persuade, influence and negotiate partnerships with suppliers
  • Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation).
  • Ability to overcome resistance, solve problems, and meet demanding time constraints.
  • Ability to conduct and manage multiple projects and priorities.
  • Ability to be on call / address emergency circumstances on an as needed basis

To Apply please forward your resume and cover letter to:

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Urban X Solutions Inc Keeps Connected with NEWT

MIKE NORWICH - Reason for switchingNEWT’s marketing team recently had the opportunity to sit with Urban X Solutions, one of their local business phone system customers. In 2008 Mike Norwich opened Urban X Solutions Inc. becoming the Kitchener-Waterloo region’s authorized Xerox Canada Sales Agency.

His organizations sales philosophies are:

  1. stay connected to the local market
  2. stay connected to the existing customer base
  3. focus on delivering services for SMB Groups

Urban X Solutions were looking to find a Telco solution that was going to help them to achieve those goals as well as reducing costs.  Mike explained that, “. . . at the end of the day . . . we were paying too much money for the service that we were being delivered, and for what we were getting out of it.”

Norwich took a look at the NEWT Business Phone System and realized that, “. . .  the savings were substantial.”

Right out of the gate, Urban X Solutions was able to save 50% on their Telco bills when they switched to NEWT.  “The amazing part.” explained Norwich, “we cut the number in half including the hardware”.  They were able to get all new hardware from NEWT and still save 50% off their telecom costs starting day one.  “It’s actually going to drop down to more like 90% after three years; so talking just a ridiculous amount of money when you start to peel it back by looking at the system.”

Two NEWT business phone system features that Urban X Solutions said they found most useful are:

  1. Voicemail to Email – emails come directly to Urban X employee smartphones so they don’t have to call in to the office to hear messages. This feature helps provide better service to customers as they are always in touch. Also, it’s simple to send or share the message file with another team member, so they can handle the request.
  2. Call Follow Me – no matter where ever an Urban X employee is, they never miss a call.  Calls are directed directly to their mobile device so when they are on the road they can talk to customers anywhere.

When asked about the Installation process for the NEWT business phone system Norwich said, “it was like clockwork . . . the one thing that I did like was the fact that our old system was still operational while the new one was in, until that magical switch happened between the providers . . . the most important thing was that you need to have a phone system.  You can’t afford down time, so we actually didn’t have any down time when it came to the transition.”

One of the hesitations to switch to the NEWT business phone system was because Norwich owned his old system and thought he would simply pay for repairs to maintain it.  After he looked at the NEWT system, he was able to save 50% right away with all new hardware and provide a solution with features he needed to provide an excellent service to his customers, and his sales agency.

Norwich’s bottom line: “Here’s the one thing I’ll say . . . you always have to look at the big picture when you’re changing stuff, and if you want to get to the end result you’re going to have to do it, and you’re going to have to make a call on it.”

“If I look back and I would have done this sooner, the amount of money we would have saved doing this two years ago versus, you know . . . a year ago, that money would’ve been in my pocket versus being with some other provider . . . “.

Please contact Urban X Solutions to provide you with top quality Xerox WorkCentre™ multifunction products in Kitchener, as well as other Xerox devices. For more on what NEWT Business Phone System and NEWT Business Internet Services can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398

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I’m in! – The Culture Event That Changed Fibernetics

John Stix is the president of Fibernetics, the parent company of NEWT, its business services division. In the summer of 2013 he noticed that his company, though thriving in the Canadian telecom marketplace, was falling short in the cultural end of things.

Something was missing.

Over the next few months he immersed himself in learning about corporate culture and how to not only improve it, but how to be innovative in developing an entire new way about doing business. He took on culture as his primary task because he discovered through his research, good companies have okay culture. Great ones are off the charts.

Working with a select group of fellow culture warriors from different facets of the company like HR, marketing, operations and sales, he put together the “I’m in!” initiative, spelling out for the team his vision of going from good to great.

The video above is his take on the event and the results they have had on his company in just a few months. Improving culture is not a one-day event, it’s an everyday process, but John and his team sure got off to a good start.

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NEWT Whiteboard – Mike’s Easy Decision. Growing his Business with NEWT

Simple straight forward story telling is a very effective way to explain a complex technological communication solution like the NEWT Business Phone System. That’s why we put together the above video featuring the vocal talents of our VP in charge of Strategy, Blake Albright.

If you want a more in-depth review of your current phone system, and what the NEWT Business Phone System and NEWT Business Internet Services can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

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NEWT is the Perfect Real Estate Communication Solution

steve stoutt - reason for switchingThe real estate industry has very complex communication requirements & the features of the NEWT PBX makes it the perfect real estate business phone system.

The city of Orillia is located 135 km north of Toronto, and is one of Ontario’s premier cottage and waterfront destinations. The area has a rich history dating back thousands of years ago, where Native North Americans populated the area for trading, fishing and hunting. Nowadays however, Orillia’s population has grown to just over 30,000 and boasts an economy that has consistently grown over recent years.

The Stoutt family, much like the city their agency is currently located in, has a rich history in real estate that dates back to 1952, when Steve and Daniel Stoutt’s grandfather first opened Stoutt Agencies. Now, two generations of realtors later, Steve and Dan, along with their father Don, run their own RE/MAX franchise in Orillia and currently employ approximately 50 agents. We caught up with Steve to talk about the day-today activities that go on in the RE/Max Orillia and how the NEWT Business Phone System plays a role in those activities.

One of the major ways the NEWT system was able to help the RE/MAX Orillia save time and effort involved the ease at which they can now bill their agents for their phone calls. “When we used to receive our phone bills from our previous phone company, it would take the better part of a day or two to sort through our approximately 50 agents” exclaims Steve. With the Call Detailed Records feature from NEWT, the accounting department at RE/MAX Orillia can now see agent-specific call records that give the time, location, and length of each call made. When asked about how long it takes them to bill agents now with the NEWT PBX in place, Steve says “within an hour”.

The Enhanced Call Detailed Records feature from NEWT is designed to save real estate agencies time and effort when trying to allocate costs for multiple agents and the calls they’ve made. If a real estate agent has multiple people that work for him/her, the NEWT Business Phone System can pool together all calls made from their group of extensions by provisioning each of their extensions with a code specific for their group. A report on all calls that are part of that group via the code number can then be generated, allowing for accurate reporting on calls placed by the agent and his/her employees. The Enhanced CDR feature is also capable of automatically sending daily, weekly, or monthly reports via email.

Steve also likes how much the NEWT system works with the RE/MAX agents, many of whom are working remotely. “If a call comes to the front desk, we can forward the call to them, it’ll go to their extension at their desk, it’ll go to their cottage, it’ll go wherever they want to be”.

The NEWT Softphone allows agents to conduct business as usual regardless of their location. As long as they have an internet connection, agents can log in using their laptop or home desktop and have access to all the features offered through their NEWT PBX. Furthermore, when they make an outbound call using the Softphone, the recipient of the call will see the caller ID from the PBX, and not from wherever the agent is calling from.

When asked if he would recommend NEWT to other businesses and in particular real estate agencies, Steve was quick to reply, “I would highly recommend NEWT . . . it’s great, it’s efficient . . . it gives us and the agents what they need”.

 Re/Max Orillia – Why they switched

For more on what NEWT Business Phone System and NEWT Business Internet Services can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

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