Monthly Archives: January 2015

We’ve Got the Power: A UPS Keeps You in Business

NEWT Business Phone SystemWhen the power goes out, does a business really have to be out of business? Even for a few minutes?

At NEWT, we say “no”, because with each NEWT Managed PBX Business Phone system installation, it has an Uninterruptible Power Supply or UPS. The UPS helps protect NEWT’s hardware (Router, Modem, Switch, ANA Appliance, etc.) and the PBX from damage due to power surges. While customers can provide their own UPS, NEWT offers an optimized model by Eaton positioned to handle the total power draw and desired backup power run-time minutes, and it will come with a new battery with a maximum lifespan.

The UPS also provides backup power to keep their business phone solution live during a power failure.  Meaning, despite a business’s electricity being off line, they are still able to communicate and service customers.

The UPS is just one of NEWT’s built in fail-safes dedicated to keeping our clients up and running even when external forces are trying to shut them down.

NEWT’s Business Continuity and Disaster Recovery

Did not see that coming...

Fibre cut: Did not see that coming…

A disaster recovery plan (DRP) is a documented process or set of procedures to recover and protect a business IT infrastructure in the event of a disaster.

That’s the Wikipedia definition anyway. What it really means is being prepared to save a business, in the event of something occurring that is beyond their control, from potentially going under. Increasingly, organizations are developing their own DRP’s for Business Continuity and Disaster Recovery for those “did not see that coming” moments.

DRP’s are not just “nice-to-have”, they are “must-have”

The NEWT Managed PBX solution, due to its advanced Hybrid Architecture and being managed by us, has built in disaster recovery. Servers within the core network are purpose-engineered for multi-level fault tolerance, with multiple diverse power sources, redundant network connectivity, and redundant connectivity to the Public Switched Telephone Network (PSTN) so that no single point of failure exists.

Key functions of the system are distributed across multiple redundant aggregators. In the improbable event of any one failure, the NEWT Managed PBX seamlessly connects to a redundant server within the hosted core. That means in the event of a local issue like a cut data line due to construction or a power outage, which would take a traditional PBX offline, the NEWT Managed PBX continues to operate normally.

newt_mini_ad2Businesses suffering from a catastrophic failure can access the phone system remotely, take and answer calls, deal with employee’s, organize, manage customer service and sales – all with the appearance of operating as business as usual.

Right when it isn’t.

For more on what NEWT, the UPS and disaster recovery can do for you, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

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NEWT Training: User Friendliness Delivered

Lesley Anne Forbes“User friendliness” is as buzzy a phrase as there is in tech these days.

While NEWT is a technology company, and we strive to make every product and service we sell as intuitive as possible, let’s face it, not everyone has the same level of tech savviness.

Some, in fact, have none. If you hand them an iPad, they’ll look at you like you just handed them a haddock. For those people, and others of various degrees of tech-impairment, coming to work and finding a new phone set up on their desk is not the best way to start off their day.

That’s where our NEWT training team comes in. Part of our Product Development group, our trainers strive to make the NEWT Business Phone System as user friendly as possible, straight out of the box.

Then, once installed, they really get to work. Teaching clients how to make the most out of their new business communication tool, they work hand in hand with our customers taking them from basic call functionality through the advanced features. Seminars are available for all new users, with our trainers available to answer any or all questions they may have.

The training doesn’t stop there. NEWT has over 80 enterprise calling and communication features, and getting a handle on all of them straight away, we know, is a big ask. That’s why we offer ongoing training with a series of webinars available to all NEWT clients to ensure they are up to speed with the latest feature upgrades, or even a refresher on more basic functionality.

They’re really great at it, and are a big part of NEWT’s continued success. That’s why we love to post letters like the one below acknowledging their contribution to making the NEWT business phone system a premier choice for businesses in Canada.

To whom it may concern –

The training session by Lesley Ann Forbes was very professional.  She walked use through the phone both on the admin and user side and she made what is a very complicated system seem far less intimidating.  As well, we felt that after she left that Fibernetics w/b a partner with us as we learn and adopt the system.  More to that point, I received several comments from the management team about Lesley commenting on the quality of her training on the system.

If I had to make a recommendation, it w/b nice to break the training into two parts.  Maybe the first one is a walk through of the system at a high level.  The second one w/b an in depth training and maybe even implementation of some of the features.

To conclude, we benefited greatly from our time with Lesley and look forward to using the system.

newt_mini_ad2Lesley, and the rest of the training team, deserve a lot of credit for the work they do, because as great as the NEWT Business Phone system is on paper, it’s only truly great  if our clients are enjoying all of its benefits.

For more on what NEWT and NEWT training can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

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VoIP: No longer a four letter word

If this was, say, 2004 and someone was trying to sell you a VoIP business phone system, their chances were about the same as you buying the Brooklyn Bridge. Of course there were a few suckers early adopters back then, but most avoided it like the plague.

Now, almost 90% of all new business phone installations are VoIP.

In just over a decade, telecom has changed to such a point that the idea of having an actual business “landline” is going the way of the Dodo. In 2012 the AP reported that in the centre for world finance, the business phone capitol of the universe, New York City, there was a 55% decline in landline use. It is predicted that landlines will be completely phased out by 2025.

So, what’s changed in such a relatively short time that VoIP isn’t seen as some fringe, tech alternative to traditional business communications? Through technological advancements, VoIP has evolved into an essential and revolutionary tool supporting the backbone of every organization, and that’s its ability to communicate.

Voice over Internet Protocol bypasses the century-old traditional wireline infrastructure, and by doing so reduced the cost for every telephone call made. That’s how VoIP initially made its inroads – by being cheaper. Today however, there are significant benefits that VoIP brings to a business that still saves money, but also time, labour and along the way, also improves efficiency.

Here are just a few:

Maintenance and Labour

As mentioned earlier, the use of VoIP reduces expenditures for both domestic and overseas calls. This is good news for businesses that transact Canada wide and worldwide. And VoIP offerings, like the NEWT Managed PBX has customizable long-distance packages allowing companies to tailor their plans for their specific needs.

But more than that, cost savings can also be tied to maintenance and manpower expenses. Having only one network for voice and data, the IT department requirements are minimized. Further, purchasing a managed PBX solution takes all the responsibility for maintenance and upgrades out of your hands. Those funds can then be allocated elsewhere for other IT projects or put into marketing and sales.

Enhanced Audio Quality and Calling Features

Because VoIP runs on high-speed Internet, audio quality is significantly better. Not only is the sound better, but also the automation of calls. VoIP providers extend several features such as Find-me-Follow-me, call forwarding, NEWT softphone, voice messaging, voice mailbox, voice to email forwarding and more. For example, the NEWT Managed PBX has over 80 calling features.

Global Reach

With technology moving at a speed of light and globalization happening at a record pace, businesses are looking at high quality work to be done quickly and cheaply. Outsourcing oversees has become a standard business practice, and staying in touch on a constant basis with places like India and China is essential. VoIP allows for the highest level of interaction in a cost-effective manner.

Work Anywhere

To limit their overhead start-up businesses avoid renting physical space in offices, and allow employees to work from anywhere and collaborate using VoIP services. This slashes their budget and allows for money to be spent where all up-and-comers need it most – on development and marketing.

NEWT_BlogAdEstablished businesses are allowing employees to work without leaving the comfort of their home, saving time and energy travelling to and from the office. The cost savings for both employee and employers due to the new level of connectivity VoIP provides is significant.

With broadband Internet becoming almost ubiquitous, VoIP makes practically any spot on the planet an office.

Those are just a few of benefits that come with a VoIP Business Phone solution with more being added on a constant basis.

Once upon a time the word, “VoIP” was synonymous with whole bunches of nasty things.

Now VoIP is nothing less than an essential business service.

 

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Get yer NEWT #businesstips right here

NEWT Twitter FeedNEWT is dedicated to saving Canadian businesses on their monthly overhead, and that goes beyond our NEWT Managed PBX business phone system and our other money-saving telecom products.

A little over a year ago we started Tweeting out a series of daily #businesstips dedicated both to making working life more efficient and productive and to helping organizations both large and small streamline their operations, boost efficiencies, be more environmental and to save money daily, monthly and yearly.

We like to save a buck just like everyone else, and we’ve applied many of them to our own operation. Here’s a few examples:

 

 

As you can see, none of the stuff is earth shattering. It’s mostly just common sense, however taking up any number of these tips can make for a better working experience, or help shave incremental dollars off any overhead, which in a year can really add up.

Please follow the NEWT Twitter feed, @NEWT4Business for your daily dose of #businesstips. See how much you can save.

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NEWT is hiring: Telecommunications Software Developer

NEWT napkinFrom a simple sketch on a napkin, to one of the most technically advanced business phone and communication systems in the country, the NEWT Managed PBX is fast becoming the choice for Canadian businesses. Setting new standards for ease of use, improving operations, maximizing employee efficiency and performance while maximizing cost savings, the NEWT PBX is the piece of propitiatory technology that sets us apart from our competition.

Our NEWT development team is looking for some help from an enterprising software developer looking to join one of the Waterloo region’s fastest growing tech companies. If  you have the coding chops required and are seeking a career in an employee-focused, culture-rich work environment, where having fun goes along with getting the job done, we might just be looking for you.

Please visit the Fibernetics careers page for further details and requirements for the next NEWT Telecom Software developer.

NEWT Team

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For NEWT, 2014 Was a Great Year

NEWT Tea,=m2014 is behind us, and in many respects it was a sea change year from NEWT Business Services both as a company and as a product and service provider for Canadian organizations.

In short, it was a great year.

More and more organizations came to recognize the benefits of our state-of-the-art technology, the convenience our feature set adds to everyday business – and opportunity to save that NEWT business services and products provides.

From small Ma & Pa type organizations to enterprise operations, NEWT enabled businesses to optimize their business communications, streamline their operations and save a ton of money off their monthly overhead. That’s why we exceeded sales projections for all four quarters,and had set a series of monthly sales records. Here’s some of what was new in 2014:

New Features in 2014

Derek SalisburyLate in 2014 we introduced the NEWT Contact Centre, a turn key cloud based call centre that enables our NEWT clients to boost sales, improve customer retention and improve overall customer experience.

We added a number of new of other new features last year, like the Holiday Auto Attendant Configuration allowing for multiple automated attendant greetings to be recorded and enabled to play on pre-determined dates throughout the year. We added Enhanced Call Park Line Keys providing visibility via the handset for up to 4 Parked Calls. The Whitelist Feature allows specific external numbers or internal extensions to ring through to specific extension numbers while blocking all others.

New Products in 2014

newt_mini_ad2In March we introduced the NEWT Mini Managed PBX Phone System  – designed with the same powerful feature set as our NEWT PBX for medium and enterprise business, however tailored for smaller organizations that required only 4 phone lines and limited extensions.

New Service Areas in 2014

Muskoka businessNEWT introduced a series of new service areas in 2014, including Huntsville and the Muskoka region, Lindsay and Orangeville Ontario. We opened up a sales office in Montreal and in October it was announced that NEWT’s parent company acquired Calgary’s first Internet Service Provider, Nucleus Information Service Inc.

Expanding to Western Canada without having to sacrifice our commitment to exemplary customer service, Nucleus provides access to Fibernetics suite of products and services, principally NEWT Business Services to all of Alberta and other western provinces.

All combined these added products, features and services allowed us to take a big step towards our ultimate goal, to be the goto business communications company.

…and 2015 is looking even better. Stay tuned for major announcements coming soon.

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