Monthly Archives: February 2015

NEWT Strategy Meeting Slideshow

The NEWT sales and strategy meeting held at the new NEWT sales office this week has everyone at the business services division of Fibernetics completely energized and looking forward to a fantastic 2015.

Collectively we’re looking to change Canadian telecom this year by showing more organizations than ever before that they can benefit from the latest in business communications technology, while lowering their operational overhead at the same time.

If you are looking to upgrade your business phone system in 2015 please visit the NEWT Website or give us a call at 1 (888) 996-6398.

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NEWT Sales Team Expands in 2015

NEWT Sales Team

President John Stix welcomes the new NEWT sales team to their new office at 200 Bathurst in Waterloo, Ontario

The last few years for NEWT have been the best in the history of the company. Exponential growth was realized from 2013 to 2014 and 2015 is already projected to top them both dramatically.

But CEO Jody Schnarr and President John Stix, in their strategic discussions at years end, decided that despite the fantastic numbers they were seeing, the products and services NEWT had to offer should be doing better. NEWT should be leading the Canadian business telecommunications industry because our products and services are disruptive to the point that organizations would be making a mistake by going with anyone else. John said, “NEWT has an amazing product, and the market is ready now.”

“NEWT has an amazing product, and the market is ready NOW.”

The evidence they were looking at was convincing.  First, the technology. NEWT has been built on a foundation of innovation. Channeling the CEO’s innate need to stir things up, our products and services are specifically designed and packaged to change the status quo in Canadian telecom. The NEWT business phone system is a revolutionary product for Canadian business. Built on a managed platform, the system continues to evolve and improve seamlessly over time. It allows organizations to maximise efficiencies, improve their customers service, ramp sales and manage leads by leveraging NEWT’s enterprise feature set and the maximized uptime.

Second, the offering. NEWT works with customers to bring a customized solution to solve their individual business needs, both from a technology and finance perspective. That is followed by the installation process focusing on making it as painless as possible, then provides industry leading training and award winning customer care. That’s the reason we enjoy a 99.7% retention rate.

Finally, the people. NEWT operates under the overriding  “I’m In!” corporate culture introduced by our president John Stix. The teammates at NEWT are committed to providing the single best customer experience in the industry. Our purpose is “To deliver happiness and connections everyday by being awesome.” That’s why we are in business.

In 2015 it’s time for NEWT to grow

That’s why the new, expanded NEWT sales team has moved, as of today, to our new 20k sq ft facility in Waterloo at 200 Bathurst Drive.

NEWT Sales office - 20k Sq ft at 200 Bathurst Drive in Waterloo, Ontario

NEWT Sales office – 20k Sq ft at 200 Bathurst Drive in Waterloo, Ontario

We are very excited about the prospects for this year, principally because our history has proven that NEWT helps our clients dramatically improve their business communications while saving them up to 80% on their telecom expenses.

To properly service the marketplace, NEWT has doubled the sales team and they are on site at their new state-of-the-art facility getting the word out and are ready to take your call.

If you are are looking to upgrade your business phone, a business phone system that continuously upgrades itself, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

 

 

 

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#SpotTheNEWT and Win!

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NEWT is currently running an advertising campaign in Toronto with these cab signs letting the business people in the big smoke know they are paying way too much for their telecommunications services. A fleet of 30 are deployed all over the sprawling metropolis getting the word out and we hope you’ll keep an eye out for them next time you’re in town.

In fact we’ll make it worth your while if you do…

Introducing the #SpotTheNEWT contest!

If you see one of our cabs on your travels, snap a picture and post it on Twitter, Facebook or Instagram with the hashtag #SpotTheNEWT and you’re automatically entered to win a weekly draw of a $50 Starbucks gift card.

It’s that simple! (Just don’t use the picture above, we won’t count that one.)

Good luck, and keep your eyes peeled for the NEWT cabs and then #SpotTheNEWT!

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There’s two #SpotTheNEWT’s right there!

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Hands on with NEWT Connector & Salesforce

NEWT ConnectorNEWT Connector is a fantastic tool for optimizing how companies interact with vendors, customers and leads. A direct interface between the NEWT Business Phone system and Salesforce – the world’s leading customer relations management service – NEWT Connector provides access to NEWT’s telecom feature set that is changing the way business is done in Canada, with the power of the Salesforce suite of products and services.

Powerful and simple to use, here’s a brief sampling of feedback we’ve gathered from the best reviewers we could find, those who actually use NEWT Connector:

The screen pop-up is good as it allows for timely entry of data as you speak to someone and it is good for outbound calling using the click-to-call while looking at other data that is in front of you as you make the call.

– Ed Wach – Account Manager

The click to dial feature is the best. It speeds up outbound dialing and improves accuracy.  I can place calls at least 80% faster. I can move through my outbound calls and log details much faster than manually entering phone numbers and call log details.

– Graham Hardy – Inside Sales Representative

The application is simple and easy to use…would be a time saver in a call centre environment, especially inbound calls.

– Brian Gilham  – National Channel Manager

NEWT Connector has improved my efficiency by allowing me to use one system for dialing out, making notes and viewing my call history all at once. One of my favorite features is the notation field. I love this option because once I click-to-dial and begin interacting with a customer, I have the choice to make any notes about the call. This feature comes in handy because it reminds me to make notes for each call and allows me the option to discard the calls I don’t want notes for i.e. calling internal extensions.

This has improved my documentation techniques enabling me to be more thorough with my follow-up calls. I am no longer searching where I can add notes and I don’t forget because it’s right in front of me. The option to make a note stays visible until I either save a note or discard the option to do so. It also allows me to be more accurate because I can make notes as I go along no matter what page I am looking at.

Before using the NEWT Connector I was using an external tool that allowed me to dial out. I was always having to copy and paste the number into the console and I was constantly searching through tabs to find where to make notes. Having to make a lot of calls made this worse because I found that I was adding notes everywhere to get the information down and didn’t always know what or where to attach them to, let alone potentially adding the wrong notes to other customers’ accounts. Using NEWT Connector has eliminated this issue.

NEWT Connector searches any number I am calling, finds the contact associated to that number so I have their information right in front of me. This option also works with incoming calls as well. Having this feature allows me to react quickly. I get all the information I need for my customer easily and effectively.

I have found the NEWT Connector to be an asset for my day-to-day responsibilities and would recommend this to anyone that is using Salesforce.

– Greg Young – Business Analyst

Newt_Connector (1)A perfect combination for business communications, Salesforce and NEWT Connector enable businesses to increase sales, leads, conversions and improve customer service. It is available now on the Salesforce AppExchange.

For more information, please visit the NEWT Connector page, call 1-855-378-7979 or email  newtconnector@fibernetics.ca.

 

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Salesforce comes to NEWT with NEWT Connector

NEWT Connector

Salesforce is the ultimate business CRM Software as a Service (SaaS) helping Canadian businesses to organize, automate and synchronize sales, marketing, customer service and technical support. Continuing to be the most innovative customer care company in the world, Salesforce has revolutionized how companies go about their business, NEWT included.

We adopted Salesforce several years ago and since then have been integrating it into all facets of our business. Not coincidentally, our leads, conversions, sales, levels of customer service and retention have all increased. Considering how much Salesforce helped our business, we decided to integrate it into our own phone system, optimizing even further how we interact with our customers. Our in-house experience was so positive and beneficial to our business, we are now making it available to all of our NEWT customers.

AppExchange_Program_Partner_rgbIntroducing NEWT Connector

NEWT Connector is our Salesforce Computer Telephony Integration (CTI) application. Working with the NEWT Managed Business Phone System, now Salesforce enabled clients can access client and customer call data right from their desktop.

Working without the need for any desktop software installs, NEWT Connector combines the power of Salesforce with the features and functions of the NEWT Managed PBX Business Phone System.

NEWT ConnectorFeatures and integration includes:

  • Simple integration with Salesforce
  • Click to Call
  • Automatic Record Pop based on incoming Caller ID
  • Additional calling functions; hold, transfer, park, conference, endcall
  • Easily create and attach notes as tasks to records

A perfect combination for business communications, Salesforce and NEWT Connector enable businesses to increase sales, leads, conversions and improve customer service. It is available now on the Salesforce AppExchange.

For more information, please visit the NEWT Connector page, call 1-855-378-7979 or email  newtconnector@fibernetics.ca.

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Polycom Awards NEWT Platinum Partner Status

Polycon Platinum

Brad Fischer, director of product management and Mike Brown, VP Marketing accept the Platinum Partner Status award from Polycom’s Glen Bevcar.

NEWT, Canada’s choice for business communications, is happy to announce they have been recognized as a Platinum Partner by Polycom. The global leader in unified communications solutions, Polycom has more than two decades of innovation and over 800 technology patents that underline their mission to push business collaboration forward. The NEWT Managed PBX Business Phone System has been optimized to work with Polycom VVX®, SoundPoint® IP and SoundStation® IP phones, implementing Polycom’s unified communication and collaboration solutions in complex customer environments.

Having NEWT designated with Platinum Partner Status is a testimony to the mutually beneficial ongoing partnership between the two telecom technology leaders.

From Polycom:

Good Morning Fibernetics,

It is with great pride that I send to you the official welcoming to Polycom Choices Platinum Metal Status.

On behalf of Polycom, I want to congratulate the entire Fibernetics team and thank you for your dedication, tenacity, partnership and friendship. I take great pleasure in my weekly visits to your office; seeing the charisma of a team that is making a difference and making sure I am adding the Polycom spirit to your “I’M IN” Corporate Mantra.

As anticipated, 2014 proved to be a great year for Fibernetics. The buzz in the competitive circles was that you were everywhere and winning business across the country…and this shows in the type of clients you acquired over the year. The partnerships you maintain and the continual tweaks you make to your teams, solutions, services and support it what has set you apart.

It’s without saying, 2015 will be an explosive year for VoIP and PBX in Canada and Fibernetics is well poised with the foundation it has set to takes its lion share of this growing market.

Congratulations once again, I look forward to being part of your continued success in 2015!!!

Glen Bevcar, Regional Sales Account Manager – Polycom

 

Screen Shot 2015-02-04 at 10.29.20 AMThe Polycom Platinum Partner Status of Polycom’s Certification Program is designed to recognize and reward their top Partners—those who demonstrate technical expertise and achieve success in selling, supporting and servicing Polycom’s voice solution.

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NEWT Tone Suppression: Ending the Dreaded “ding, ding, ding’s”

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We’ve all been there. On a conference call or a webinar with lots and lots of participants, and every time someone joins in, “ding!” And then “ding – ding, ding – ding, ding, ding,” and it’s like that, on and off, for the duration of the call. It is, in a word, annoying.

We heard that at NEWT as well, and that’s why we’ve rolled out the latest free upgrade to the NEWT Managed PBX Business Phone System, “Tone Suppression for Enhanced Conference Bridge Moderators.”

It’s now a simple process to enable “Tone Suppression” for a bridge or bridges. Your conference will no longer notify all active participants in a conference call with an audible sound when a new individual joins or leaves the call.

To enable Tone Suppression:

  1. Access the Conference Bridge Tab of the NEWT Configuration Utility
  2. Locate the Bridge Name you want to enable Tone Suppression on then, place a check in the box under the column titled “Tone Suppression”
  3. Apply changes

That’s it. No more “dings” (if you don’t want them). This latest feature for our business phone solution has been rolled out to all NEWT customers automatically at no charge. That’s an added benefit of NEWT; the business phone system you buy today won’t be the same business phone system you have tomorrow, or next month, or next year. Always evolving and improving, NEWT promises to provide all the latest and greatest communication tools that modern business demands.

If you are not a NEWT client and are looking to upgrade your business phone, a business phone system that continuously upgrades itself, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

 

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