Monthly Archives: August 2015

Add Simplicity To Your Business With the Call Detailed Records (CDR) Feature

Often, businesses need to track location and time frames during a specific call. The Call Detailed Records feature allows companies to view Inbound and/or Outbound calls per extension, or on all extensions, for a selected time period. Organizations can view this information in near real-time for calls that are local and even long distance.

Business owners and employees can use this to determine the time of call, duration of call and amount billed if the call was long distance. This feature can be used to figure out the best times to make specific calls and where costs can be cut back in terms of long distance calling.

By using the CDR feature, productivity can be maximized and time can be saved through ensuring calls are tracked and organized in an efficient and simple format.

View the video below to see how easy this feature is to use and how it can help your business.

Learn more about other advanced features offered by NEWT here.

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Call Recording And Its Impact on Your Business

Trying to remember the details of various calls on a daily basis can be a struggle for any business. However, the details of each call can be very important to a business’ success. The Call Recording feature can help a business stay organized and on top of their call volume. This feature also allows for companies to set specific security settings when recording calls, based on customer policy. Recordings can be easily saved and/or deleted and the search tool within this feature allows previous calls to be quickly recalled and used if needed.

Not only does it enhance a business’ efficiency, the Call Recording feature is a great tool that can help agents learn from previous experience, ultimately helping organizations create a customer service centre that can meet and exceed today’s high standards.

Call Recording truly can aid an organization in streamlining its business.

View the video below to see how this feature works and how it can help your business.

Learn more about other advanced features offered by NEWT here.

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Pickering Soccer Club Scores with NEWT

Moving to another location can present many hassles and obstacles. When relocating to a nearby location, many would assume that maintaining your current contact number wouldn’t be an issue. However, the Pickering Soccer Club learned that you can never take anything for granted in today’s day and age. Cliff Schmitt, the manager of the facilities within the club, explained the problem: “we were actually moving only 2km down the road, but weren’t allowed to keep our old number, unless we paid a fee, which caused us to start looking into what other providers could offer”.

After searching through various options, the Pickering Soccer Club found Fibernetics and their business services division NEWT, a provider that would allow them to keep their old number without charging any extra. It was important to Schmitt to have a phone system that could help enhance the efficiency of the organization because managing incoming calls was a major priority during the outdoor season. “We get thousands of calls a month, and even though the club is only open for 35 hours a week, the facilities are open much longer than that, so people being reachable after-hours is a necessity”. NEWT was able to help through their fully managed PBX system and features like Find Me Follow Me, a feature which ensures that incoming calls to an office phone are automatically routed to an alternate number, either a mobile or home phone. This allows the employees to take important calls while maintaining their privacy because the call is registered as being made to an office number to the caller, rather than an employee’s personal cell or home phone number.

When getting used to a new piece of technological equipment, questions can arise. However, Schmitt was able to have all of his questions quickly and effectively answered by the NEWT technical support team. “The support I’ve received from NEWT is just excellent overall. I actually watched one of your webinars the other day that gave me a prompt solution to a concern I had”. The Pickering Soccer Club relies on various forms of technology to help it succeed yet, according to Schmitt “of all the technology solutions we have, NEWT by far works the best out of all of them”.

The NEWT Business Phone System has aided the Pickering Soccer Club in their quest to efficiently manage their busy influx of calls and daily tasks. Schmitt and the entire organization has been extremely satisfied with NEWT’s products and services, and when asked if he’d recommend NEWT to any other businesses, his reply was short and sweet: “absolutely, it’s too good not to tell people”.

Pickering soccer club

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