“We need to talk”. A phrase which can create a striking sensation of fear within many individuals, however, often a conversation which is needed. It all comes down to feedback, or constructive criticism, a way in which one voice or many voices are identifying a problem that, if fixed, can lead to even greater individual or organizational success. As Bill Gates states, “we all need people who will gives us feedback. That’s how we improve”. This is the exact reason NEWT, the business division of Fibernetics, decided to conduct an anonymous customer questionnaire.
NEWT created a short survey and offered customers the opportunity to participate and give their honest feedback about the products, services, and support offered through NEWT. The survey was open and available for current NEWT clients to take for a one month period. At the conclusion of the survey, it was determined that NEWT had received over 200 individual responses! Now the real question was, how can we better serve our customers?
The results truly speak for themselves, showing that NEWT customers are delighted with the value that is obtained through the products and services offered. For instance, 91% of customers said that they were satisfied with the services of NEWT.
And the good news didn’t stop here. NEWT, known for their excellent customer service, was delighted to discover that 97% of customers felt that their technical support representative was knowledgeable about their issue and efficiently able to solve the problem.
As NEWT attempts to continue to grow its national presence, it was essential to determine how many clients were so satisfied with the system and services that they would suggest other business use it. The survey showed that 94% of current consumers would recommend the NEWT brand to help benefit other organizations.
The entire organization was extremely happy with the results of this customer questionnaire, however, NEWT will not stop there. As a company, we will continue to support our customers and ensure that all of their needs are exceeded.
Thank you to all of those who participated in the customer survey, and we look forward to continue to listen, communicate and deliver happiness and connections to all our customers on a daily basis.
Learn more about the NEWT Business Phone System and all of its perks here.