Monthly Archives: December 2015

A Communication Solution for Small Businesses

In the beginning stages of any business, entrepreneurs are searching for ways in which to increase their bottom line and reduce their overhead. Often, as a business is just getting its feet wet within its respective market, technological tools may be considered an unnecessary added expense. Most small businesses are in search of a realistic, cost-effective way to run their business. Frequently, it is assumed that advanced communication systems are only necessary for large enterprises. The needs of small businesses are not always catered to regarding office technology. To put that into perspective, of the one million Canadian businesses, 80% require four phone lines or less.

NEWT has an answer for small businesses that are tirelessly trying to find an efficient and cost-effective communication system. The NEWT Mini Managed PBX Phone System is tailored towards small sized companies. It provides up to four lines and six extensions, which is a much more realistic option for many companies and can be combined with Fibernetics’ unlimited Internet services to create a valuable business bundle. The NEWT Mini provides businesses with the same quality and 80+ features as the larger NEWT PBX phone system, like Direct Inward Dial, Voicemail to Email and more. However, this system is customized for organizations that are looking for a more practical solution.

NEWT understands that even the NEWT Mini may be unreasonable for an organization in the very beginning stages of development. Therefore, NEWT also offers the Small Business Bundle. The small business bundle includes two business phone lines, high-speed business Internet and a modem.

NEWT not only offers a reliable product, but it is also one that can help many organizations save time and money, while adding a phone system that provides both simplicity and efficiency. NEWT will aid the productivity of your organization, while giving business owners the opportunity to focus strictly on enhancing their brand. As your business flourishes, NEWT, being a fully managed and scalable product, will easily adjust to the needs of your ever-growing organization.

For more information on the NEWT Mini or the Small Business Bundle, please call 1-888-996-6398.


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Harness The Power Of Your Managed PBX With The NEWT Contact Centre

In a world that is constantly evolving, sometimes it can be difficult to keep up with the trend. All businesses want to ensure that they have the most advanced technology so that they can efficiently manage their company and provide for their consumers. However, many organizations are bombarded with a high volume of consumer information daily, much of which can be difficult and complicated to track. Often, the thought of adding a call centre has been unrealistic due to the high expense. Now, with VoIP and Hybrid solutions, contact centres can be setup using a cloud based feature, helping to eliminate high setup and maintenance costs.

The NEWT Contact Centre is a reliable, cloud-based service which is not only fully scalable to the size of your business but one which can help to increase sales by ensuring customer satisfaction and retention. Customer loyalty is essential as it costs 6–7 times more to acquire a new customer than retain an existing one (Bain & Company). Also, ensuring customer’s problems are resolved quickly and effectively can greatly enhance a company’s bottom line. On average, loyal customers are worth up to 10 times as much as their first purchase (Salesforce, 2015).

Many problems that call centres experience can be eliminated using the extensive, conventional features that the NEWT Contact Centre service has to offer. For example, due to legal and government regulations, call centres are required to delete specific information like credit card records and personal consumer information. The NEWT Contact Centre offers a “Purge” feature which ensures that information will be deleted and will not be accessible after a specific date set by the organization.

This system provides features which can streamline many processes within a business. The cloud based element allows for an organization to create a customer centric environment through a virtual contact centre accessible at any time. This technology also has the capabilities to deliver powerful reports which examine agent and queue summaries and issues like abandoned calls. These reports can help management teams locate specific problems and develop solutions to enhance the success of the entire corporation.

The NEWT Managed PBX in combination with the NEWT Contact Centre service allows a business to focus on its growth and development, while this advanced business phone system along with its features eliminates and simplifies many tedious tasks.

Learn more about the NEWT Managed PBX and the NEWT Contact Centre or contact 1-888-996-6398 for further information.

NEWT contact centre

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