Trying to remember the details of various calls on a daily basis can be a struggle for any business. However, the details of each call can be very important to a business’ success. The Call Recording feature can help a business stay organized and on top of their call volume. This feature also allows for companies to set specific security settings when recording calls, based on customer policy. Recordings can be easily saved and/or deleted and the search tool within this feature allows previous calls to be quickly recalled and used if needed.
Not only does it enhance a business’ efficiency, the Call Recording feature is a great tool that can help agents learn from previous experience, ultimately helping organizations create a customer service centre that can meet and exceed today’s high standards.
Call Recording truly can aid an organization in streamlining its business.
View the video below to see how this feature works and how it can help your business.
Learn more about other advanced features offered by NEWT here.