Category Archives: Fibernetics

NEWT Changes Canadian Telecom again: Introducing NEWT One

newtsiptrunchbannerWhen the technology and marketing group at Fibernetics got together in 2013 to come up with a new name for Fibernetics Business Services, they were directed to focus on the company’s core strengths. Reviewing the business phone solutions, the assorted Internet services and the innovative and unique business model, the solution to the naming problem was simple.

FBS, as it was then known, was providing a new way for Canadian businesses to get the latest communication technology and one that would help them reduce their monthly overhead dramatically.

“New” and “Technology” became “NEWT” and a new company name was born.

Introducing NEWT One

Gary HandlemanNEWT’s latest innovative product follows the same tradition. Developed by our Creative Technical Director, Gary Handelman, NEWT One was originally called “New Tone” while in project phase. The name is apropos as it delivers a new way to get dial tone to a client’s premise and provide telephony service regardless of their existing technology.

What NEWT One does

NEWT One provides a simple and cost effective way for businesses to migrate to Session Initiation Protocol (SIP) based voice services, replace their existing basic SIP Trunk service or to convert their legacy phone systems to VoIP. NEWT One provides a connection to the Fibernetics Competitive Local Exchange Carrier (CLEC) network providing voice access to the Public Switched Telephone Network (PSTN) and other value added services.


A SIP service, NEWT One as deployed is voice-bandwidth efficient, being able to carry 24 active calls with less than 700Kbps of access bandwidth. For NEWT One clients this equates to more concurrent PSTN call capacity with greater quality compared to other Canadian providers due to the unique design of the technology and solution. The NEWT One SIP Trunk includes Free Canada Wide Calling where On-net calling is available.*

Bringing Feature-Rich IP Telephony to Businesses Cheaply and Easily

Traditional phone lines are the same technology Alexander Graham Bell came up well over a century ago, and they are limiting for business because they are expensive. NEWT One allows companies to directly connect to the private and end-to-end managed Fibernetics CLEC network eliminating the need for costly phone lines.  NEWT One also provides enhanced dial tone that includes additional features that traditional dial tone does not provide. Organizations with legacy technology can benefit from advanced business telecom features like conference bridge, business continuity failover and auto-attendant.

Simple to install and operate, NEWT One is a plug-and-play way for organizations to upgrade their business communications and it’s all supported by NEWT’s award winning 24/7 customer care.

For more information on NEWT One and what it can do for your business, please visit the NEWT One webpage.

*On-net covers 80 percent of the population and most major cities and surrounding areas in Canada.

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Why we Donate to the Cambridge Self Help Food Bank

Cambridge Self Help Foodbank

With 750lbs, lucky the driver had a trolley

At this time of year it seems especially important to think of others less fortunate than ourselves. Being part of the Cambridge community,  we here at FIbernetics, NEWT’s parent company, have an in-house contest to maximize the donation to the Cambridge Self Help Food bank.

Random teams hit the stores and bring in foodstuffs and other necessities that will help those in the area in need with the essentials, and hopefully allowing them to have an enjoyable holiday season.

I must confess that I thought of those who used the food bank as those who are truly suffering at society’s lowest levels, however I was surprised when I was buying my own food bank supplies at my local grocery store when the teller, a young lady around 25 or so, said, “I hope I see stuff like this when I go to the food bank.”

Clearly she noticed the surprised look on my face because she leaned in and said, “if I didn’t my kids wouldn’t get very good presents this year.”

There was no embarrassment on her part, just a statement of how the food bank helps make thing just a little bit easier. Something I didn’t understand, and something that made me even more enthusiastic about donating. I want back for another round of shopping.

According to their website, the Cambridge Self Help Food Bank offers food and support to people and community groups in need within Cambridge and North Dumfries. Encouraging self-reliance through programs and services, the Food Bank goes beyond simply providing food.

Their programs are designed to build skills that help people move out of the cycle of poverty. They offer a full range of programs within their facility including: the provision of Emergency Food Assistance, the Food Co-operative program, Infant, Youth, Adult and Seniors Program and Employment Readiness Programs.

It’s an awesome program run by awesome people, and their services, especially at this time of year are invaluable. This year the staff at Fibernetics donated over 750 lbs of much needed food and other household products, along with $180 in cash, something the food bank uses to buy items in bulk at especially great rates.

If you are interested in donating, please contact to the Cambridge Self Help Food Bank to learn how.

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NEWT’s Competitive Advantage: Innovation

Fibernetics Innovation CentreHenry Ford once said, “If everyone is moving forward together, then success takes care of itself.” That’s the same philosophy we share at NEWT. If we’re all working toward the common goal of being the most innovative business communications provider in the country.

Constantly re-thinking the status quo, NEWT’s developers roll out new features to the NEWT Managed PBX Business Phone System on a regular basis. Most recently, the ground breaking NEWT Contact Centre that allows businesses of all sizes to maximize efficiency, improve customer care, increase sales and customer retention.

It’s this kind of innovative thinking that sets NEWT apart from the competition, an over riding desire to provide our clients with the latest and greatest in business communication, flexible financing options that save them up to 80% on their telecom bills, and all supported by our award winning customer care team.

Now we’re stepping it up a notch. We’ve opened up a new facility dedicated to developing the next generation of telecommunication products that will benefit Canadian consumers and businesses.

Introducing the Fibernetics Innovation Centre

On December 1st FIbernetics took possession of a new building in North Waterloo. Calling it the Fibernetics Innovation Centre, it will house the management of Fibernetics Ventures, all our current and future seedlings and will provide possible expansion facilities for the company as a whole.

Read more on the Fibernetics Blog.


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Three Fibernetics’ Services Make Top 10 VoIP Provider List

We’re proud of the Fibernetics network that runs NEWT Business Services, but did you know we have a residential service as well? No? It’s top 5 in Canada:


Three Fibernetics’ Services Make Top 10 Residential VoIP Provider List
Canadians voted on & chose Fibernetics

CAMBRIDGE, ONTARIO–(October 23, 2014)- Fibernetics company purpose is to go “Beyond Telecom” by being the most customer-focused voice and data provider in Canada, and we’ve really outdone ourselves with this announcement. We are proud to announce today that Fongo, and Worldline, residential phone services that run on the Fibernetics network, were voted in the Top 10 Best Residential VoIP service providers in Canada.

This past spring, Canada’s premier VoIP directory, asked Canadians to cast a vote and choose the best residential VoIP provider in the country. Out of the Top 10 chosen, three rely on the Fibernetics network for their service. Here’s what had to say:

  • #2 Fongo has an amazing ability to go viral and cater services to a new generation of phone users.
  • #5 Worldline has started to make sure its name is heard in Canada’s households. For their efforts they’ve been rewarded with a top-5 finish this year.
  • #8 This one caters to cost-conscious users (pre-dates Fongo) that has seen its share of popularity. May be seen as less sophisticated as other providers but Canadians are found to love anything that has the word ‘free’ on it – so there you have it, a net top-10 finish for Freephoneline

Fibernetics President, John Stix said, “We are very proud of the national telecommunications network we’ve built. It supports hundreds of thousands of Canadians for their telephone needs, plus data with our unlimited Internet services. Reliability and overall voice quality are hallmarks of our network, and we are pleased that so many Canadians are benefiting from it, not just from our high quality service, but from the cost savings as well.”

“Three out of the Top 10, and having two in the Top 5 is a significant accomplishment,” said Jody Schnarr, Chairman and Executive Officer. “I want to personally thank our network team for all the hard work they do to ensure that our customers continue to enjoy the finest telecom services in the country. Of course, we’ll never be satisfied until we are No.1 across the board and I’m sure as more Canadians become aware of our services, we’ll hit the top.”

About Fibernetics:
Headquartered in Cambridge, Ontario, Fibernetics goes “Beyond Telecom” by providing superior products and services at the fairest prices to the Canadian marketplace with a singular focus on customer service in everything they do. Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and for business clients with their NEWT Business Phone System and Business Internet. Website: Twitter: @fibernetics

Media Inquires:
John Stix – Fibernetics President

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Channer’s Magazine: High Fibre – a Fibernetics profile

Ideas Men:

Ideas Men: Jody Schnarr (left) and John Stix dove into the telco market and created Fibernetics, an under-the-radar success story.

A conversation 20 years ago between two friends about the deregulated phone industry led to the setting up for Fibernetics, a forerunner on Canadian telecommunications.

By Tenille Bonogoure – October 2014

It began, as so many plans do, over a few pints of beer. It was 1994, and Jody Schnarr was working as a telemarketer selling cheap phone deals in a newly deregulated market. The work was far from riveting.

Schnarr was with his best friend, John Stix, for their regular Thursday drinks. As the beer flowed, the twentysomethings pondered the puzzle of the phone market. the telecom monopoly had been dismantled, enabling small competitors to take on the giants. Seeing an opportunity, the two friends decided to wade into the waters of the deregulated industry themselves.

As can happen with plans made over brews, things quickly went bust. But Schnarr and Stix had developed a taste for entrepreneurship, gaining some hard-won lessons, and went at it again, pounding the pavement to sign up customers to their second start-up.

This time, it worked, They built the business up, sold it off and enjoyed a brief period of well-funded idleness before the entrepreneurial itch returned. Diving back into the game, they launched Fibernetics from a basement office. Now, 10 years later – and 20 years after those Thursday night pints – Fibernetics employs more than 200 people  in three countries and supports more than 300,000 customers daily.

“We’ve kind of grown under the radar,” Stix says “In the telco world, everyone knows who we are, but outside that, especially in our own community, a lot of people don’t.”

Business has grown so well, in fact, that Fibernetics and its brands, NEWT and Worldline, are facing challenge that stems from success. How do you retain that fiery start-up energy while maturing into a respected mid-sized entity.

All-inclusive: Jody Schnarr at the Fibernetics office whee employees are encouraged to be intrapreneurial and develop their business dreams

All-inclusive: Jody Schnarr at the Fibernetics office where employees are encouraged to be intrapreneurial and develop their business dreams

“The biggest challenge is establishing enough process, so people can do their jobs but not too much that you stifle their entrepreneurial spirit,” explains Stix (between meetings on a busy Friday). “You know you have the right balance when ideas flourish [when] one component is not making the other component suffer.”

It’s a juggling trick, he admits, but one that feels familiar. From the start, the co-founders have brought their own style to the operation. Schnarr, the CEO is the strategic visionary, a razor-sharp mind cloaked in a casual-cool wardrobe of funky designer T-shirts and jeans. Stix, the company’s president, is more L.A. style – he will wear a suit if the situation demands it but prefers a more relaxed daily look. “We’re very different, and we complement each other,” says Stix.

So how does that partnership look in practice? Judging from the video clip the staff made of the Pharell Williams song, “Happy”, it seems pretty well, happy. Costumes are donned. Stix does the “worm.” Schnarr dances somewhat precariously on a desk.

“We have a  culture we’re trying to create here. You don’t see us in an office upstairs,” Stix says. “We have an open door policy. It’s very collaborative in here. It’s very entrepreneurial.” That policy is not a metaphor. In an effort to keep innovation at the heart of what Fibernetics does, Schnarr and Stix have literally opened their doors to other entrepreneurs wanting to build their dream businesses.

Fibernetics ventures brings seedling start-ups in-house where the new entrepreneurs can gain financial, human-resources and business support. If they need experienced advice, Schnarr and Stix are on hand. If the issue is marketing, the Fibernetics team gets cracking.

So far, there are six start-ups involved, most launched by Fibernetics staff themselves. “It’s a win-win,” Stix says. “We want to keep our employees. If they’re feeling intrapreneurial, we want to encourage that. We want to help them develop their ideas.” It’s also a win for the dynamic duo. Schnarr and Stix get a dose of that start-up buzz, without having to quit their day job.

That’s a good thing because they have no plans to slow down any time soon. Despite the laid-back office style, casual jeans and a plan to build a deck behind the company’s lakeside headquarters, Stix and Schnarr have lofty corporate goals.

“If you ask people in the street to name the leading telcom companies, Stix says, “one day Fibernetics will be in there.”

This article was re-published by permission of Channer’s Waterloo.

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We’re hiring: Accounting Clerk (More exciting than is sounds)


The Accounting Clerk’s morning view

“Accounting” & “Clerk”: Two words that don’t exactly perk up the ‘ol excitement meter to 11 now do they?

Usually that would be true. But this is a Fibernetics Accounting Clerk position we’re talking about here and that means it isn’t just a good job, it’s an awesome one!

You’ll be working with a team of finance professionals in our Cambridge headquarters. Your office will be overlooking our own private lake. Having a lake is cool. We’re shopping around for a paddle boat right now, so our people can book boat ride meetings. You can also check out the new sustainable vegetable gardens we just put in right by your window. They are part of our wellness program that all our employees can take advantage of. Speaking of wellness, right down the hall from your office? That’s where the gym is. I think you get the idea. Fibernetics is a fantastic place to work, and we are looking for fantastic people. People like our new:


Our Company

We are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s start-up success stories. Our rapid success enables us to continually grow our team in order to support our wide range of services. As a result we have many new career opportunities and are always looking for talented people just like you!

We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!

The Role

Reporting to the Manager of Finance, the successful candidate will be responsible for ensuring accounts receivable activities are complete.  More specifically, the candidate’s responsibilities will include:


Processing invoice batches
Matching invoices to sales orders, RMA receipts or other information
Processing credit notes and RMA offsets
Posting daily cash receipts and processing credit card batches
Assist, respond and clear client inquiries
Basic GL reconciliation and  booking related journal entries
Filing and general office duties as needed
Assist the accounting team overall, as needs arise


3+ years of related experience
Strong organization and time management skills
Strong collection background an asset
Attention to detail
Great Plains experience an asset
Experience in a fast paced office environment, as well as a high level of accuracy is essential
A team player with solid interpersonal and analytical skills
Strong verbal and written communication skills
Strong MS Excel skills

To Apply please forward your resume and cover letter to:

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We’re hiring: NEWT Technical Support

team_newt_beyond_telecomNEWT, the Business Services division of Fibernetics is growing, FAST. To keep up with our growing customer base we need to add to our support team.

Support – that is the key word that accounts for our ongoing success. We are a client-first company meaning, besides providing the latest telecom technology at an affordable price, we also provide an over-the-top support and training regime.

That’s why we have a nearly 100% customer retention rate. Our support. The Technical Support Representative will report to the Help Desk Manager and have the following responsibilities:


Answer Technical Support & Sales Calls related to high speed internet and associated products such as VoIP
Troubleshooting customer internet connections
Ticketing unresolved issues
Follow up with customers and clients to ensure product satisfaction
Testing, packaging and ensuring products arrive to the customer
Must be able to investigate, troubleshoot, and resolve technical issues customers may experience
Perform other duties as required
Must be able to:

Multitask & manage time effectively
Thrive and succeed in a rapidly changing environment
Handle challenging customers in a professional manner
Work both in a team environment and independently as required

Essential Skills:

  • Understanding of VoIP, DSL, Ethernet and TCP/IP;
  • Experience with LAN/WAN networking technologies;
  • Working knowledge of MS Windows OS (98,2000, XP, Vista)
  • Demonstrated troubleshooting and diagnostic skills
  • Outstanding comprehension and communication skills
  • Previous support related experience dealing with customers
  • A good sense of humor, positive attitude, patience, understanding, dedication and commitment
  • Excellent analytical skills and ability to take initiative and prioritize
  • Experience in Voice and Data communication industry with a service provider (ILEC, CLEC, Cableco);
  • Understanding of T1, DOCSIS and wireless technologies;
  • Experience with deploying and designing VoIP solutions;
  • Familiar with Quality of Service (QOS) models and best practices;
  • Working knowledge of networking protocols, Software and Operating systems including: SIP, IPSec, IP SLA, IP PBX, PBX, Unified Communications, CDP, LLDP, PPPoE, DHCP, DNS, Asterisk;
  • College/University education (preferably in Computer Science or Engineering)

Soft Skills:

  • Strong organizational, verbal, written and documentation skills;
  • Highly self motivated;
  • Attention to detail;
  • Able to work independently and as team player;
  • Able to identify and complete work on time without supervision.
  • Bilingualism a major asset

If you are looking to join the dedicated NEWT support team, please forward your resume and cover letter to:

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We’re Hiring: VP of Residential Sales and Marketing

NEWT’s sister division is called Worldline, and they are all about servicing Canadian residential customers. The suite of services they provide, like Unlimited High Speed Internet and Digital Home Phone packages are the best value in the country.

The only problem is, not enough people know Worldline exists. This is why we are looking for someone with serious marketing chops to fill this role for us because, if there is one thing that drives us nuts around here, it’s the fact that for far too long Canadians have been ripped off by the Big Three, and Worldline is the perfect answer for them – yet they don’t know it.

Who We Need

Fibernetics is a fast growing and profitable company and is shaking Canadian telecom by its roots. We are in direct competition with the “Big Three” and to take them on, we need nothing short of a revolutionary who is chomping at the bit to run an insurgent campaign. That’s our new VP of Residential Sales and Marketing.

We need a doer over a talker, a mentor over a manager. Our talented marketing team needs a leader we can trust and be accountable to drive residential growth and revenue generation through effective and results-oriented marketing campaigns. Living for KPI’s our new VP sets aggressive goals, exceeds them and then raises the bar even more.

Our new VP is responsible for developing marketing strategy, does the planning and manages the campaign execution. A team player, our new VP will support sales and guide customer conversion efforts. Our new VP will come up with innovative ways to engage and educate new and existing Fibernetics’ customers on all our services and products while further establishing the Fibernetics’ residential brand.  Our new VP is seriously creative, gets public relations and embraces both quantitative and field marketing.  Reporting to the CMO, our new VP will thrive in our fast-paced, collaborative environment and wants to make a difference. If that’s you, you are our new VP of Residential Sales and Marketing


  • You’ll handle all marketing communications
  • You’ll be in charge of distribution and channel management
  • You will set out price modeling, and lead the team in market research
  • You are passionate about developing innovative marketing strategies and plans to drive sales efforts, including upgrading existing customers on new products and services
  • You will work with the team on digital marketing strategies
  • You will interface with Fibernetics Contact Centers and head up sales training for agents
  • You’ll also be responsible for media buying


  • You have a Bachelor’s degree in Marketing or Business with 7 years of combined sales & marketing experience
  • You are a Salesforce guru
  • You are a collaborative leader with superior interpersonal relationship skills
  • As a true visionary, you are creative with a passion for challenging the status quo
  • You have significant experience in media and/or technology marketing in the telecommunications industry
  • You have superior business sense, problem solving, project management and analytical skills
  • You are proud of your proven track record of results
  • You are an example to others when it comes to demonstrated accountability for achieving individual and shared goals

Who We Are

Fibernetics is a company that delivers happiness and connections everyday by being awesome. As one of Canada’s largest telecommunications companies with a national network infrastructure, our team of friendly, hardworking and ambitious people are dedicated to fundamentally changing telecom by providing high-quality, affordable data and communication services. Fibernetics is beyond telecom.   

At Fibernetics, we believe that happy employees are effective and productive employees. We work as hard as we play, and our team enjoys a professional yet casual work environment. Our culture is one that cultivates creativity and freedom of thought with a true emphasis on personal well-being. At Fibernetics we nurture entrepreneurship, innovation, teamwork and collaboration and embrace a “just do it” attitude in finding solutions. 

If you think you have what it takes to be our VP of Residential Sales and Marketing, please forward resume and cover letter to

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The NEWT ANA™ Whitepaper has arrived

ANA_CablesThe new reality for business is, network up-time is essential. From voice and e-mail, to video-conferencing, e-commerce and CRM, to the thousands of other business applications that require access both in-office and remotely, companies no longer consider downtime “just part
of doing business.”

In fact, it’s the exact opposite. When a network is down, telecommuting employees are effectively locked out of the office, existing customers are turned away and potential customers go elsewhere.

When a network is down, a business is out of business.

NEWT business services not only understands this, we are obsessed with keeping our client’s networks up, running fast, smoothly and without interruption by managing their data on our own privately owned national network. By transiting data on the Fibernetics CLEC infrastructure, NEWT clients avoid the slowdowns, interruptions and inconsistencies of the public Internet. 

For organizations that are looking for an even higher level of reliability, the NEWT ANA™ network solution provides fibre-like speeds at a  fraction of the cost, maximized bandwidth and virtually guaranteeing 100% up-time.

For more on NEWT ANA™, how it works and how it would help improve your business download the Whitepaper HERE.

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Our Business is Growing…. vegetables

NEWT Garden

Letting our garden grow

If you walk around our office right now, chances are anywhere you look there is something growing. Tomato plants, beans, lettuce, onions, peppers are hogging window space in every available office, hallway or meeting room.

The reason for this is we’re in the middle of the 2nd annual Great Fibernetics Grow Op, a competition we started last year that yielded unusual results. Here’s the rundown of what went on 12 months back:

Dawn Gamble, executive assistant to the CEO, had this idea.

The  movie, Jack, the Giant Slayer had just come out, so she thought, “why not have a company-wide bean growing contest for April?”

“The Fun Bunch”, the social committee went along, so on April 1st, they went shopping for supplies, sent out a mass email inviting teams of two to drop by at noon to pick up their little pots, dirt and a handful of beans.

Now, usually when there is one of these kind of competition deals, the usual suspects show up. You know, all the employees who always take part in everything.

This time, for reasons no one can figure out, dozens showed up. It was a virtual bean stampede. “The Fun Bunch” quickly started to run out of supplies and had to start cutting the portions for those at the back of the line. People were getting pretty anxious near the end, hoping upon hope that they wouldn’t miss out. I wouldn’t say it got as far as pushing and shoving, but there was some serious leaning in going on.

In the end, every team who wanted to take part managed to get in the game – but just barely.

That’s when things started to get a little weird.

Company wide, folks were going online to figure out the best germination techniques. You could see people hunched over the computers, making sure no one else could tell what site they were on, because you know, just in case.

People hit the stores, buying stuff like fertilizer and mini-green houses. One maniac called up a commercial flower grower looking for the best growing tips (although I must admit, they were very helpful).

Things settled down for a couple of days, with beans pressed between wet paper towels or soaking jars on desks all over the place, but when they started to sprout, all hell broke loose.

People were running all over showing off their beans sprouts like it was some kind of miracle.

Then someone said that they heard that breathing on them helped with growth.

Every few hours people were panting over their plants.

A few more days and then it was time for planting. Every flat surface that is at or near a window that gets sun is now covered with bean plants! They’re everywhere.

First thing every morning everyone skips grabbing coffee. Instead it’s time to check out their “babies”.

And breathe on them.

Greg Young manning the rototiller

Greg Young manning the rototiller

This year there are even more folks involved and our office is looking distinctly Royal Botanical-ish presently, and we’re taking it one step further by building our own vegetable gardens to plant our “babies,” and reap the benefits all summer long.

This afternoon the beds are going in, along with the compost and dirt. Then we’re rigging up a rain barrel irrigation system to keep everything watered.

Great things come from small ideas. Dawn thought it would be fun to grow some beans in competition. One year later Fiberentics is on track to creating our own sustainable garden to help feed us all.

Thanks Dawn. Keep ’em coming.

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