In a world that is constantly evolving, sometimes it can be difficult to keep up with the trend. All businesses want to ensure that they have the most advanced technology so that they can efficiently manage their company and provide for their consumers. However, many organizations are bombarded with a high volume of consumer information daily, much of which can be difficult and complicated to track. Often, the thought of adding a call centre has been unrealistic due to the high expense. Now, with VoIP and Hybrid solutions, contact centres can be setup using a cloud based feature, helping to eliminate high setup and maintenance costs.
The NEWT Contact Centre is a reliable, cloud-based service which is not only fully scalable to the size of your business but one which can help to increase sales by ensuring customer satisfaction and retention. Customer loyalty is essential as it costs 6–7 times more to acquire a new customer than retain an existing one (Bain & Company). Also, ensuring customer’s problems are resolved quickly and effectively can greatly enhance a company’s bottom line. On average, loyal customers are worth up to 10 times as much as their first purchase (Salesforce, 2015).
Many problems that call centres experience can be eliminated using the extensive, conventional features that the NEWT Contact Centre service has to offer. For example, due to legal and government regulations, call centres are required to delete specific information like credit card records and personal consumer information. The NEWT Contact Centre offers a “Purge” feature which ensures that information will be deleted and will not be accessible after a specific date set by the organization.
This system provides features which can streamline many processes within a business. The cloud based element allows for an organization to create a customer centric environment through a virtual contact centre accessible at any time. This technology also has the capabilities to deliver powerful reports which examine agent and queue summaries and issues like abandoned calls. These reports can help management teams locate specific problems and develop solutions to enhance the success of the entire corporation.
The NEWT Managed PBX in combination with the NEWT Contact Centre service allows a business to focus on its growth and development, while this advanced business phone system along with its features eliminates and simplifies many tedious tasks.