Tag Archives: Phone System

PBX for Realtors

5 Reasons Why NEWT is the Right Choice for Realtors

One of the biggest challenges real estate firms are facing today is keeping up with modern technology. PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients.

If you’re ready to bring your connection out of the stone age – or perhaps you’re tired of expensive and complicated systems, then this real estate guide will shine a light on what you should be looking for in a business phone system.

Why Hybrid Cloud Phone System is the Perfect Choice

1. Mobility

Nearly a third of all real estate agents spend more time working outside of the office. While email and text messages are easily accessible through a handheld device, realtors reported that 91% of their communication with clients is done by telephone.

Find Me, Follow Me and Direct Inward System Access (DISA) allows for integration with mobile devices and will enable employees to make calls from their mobile phones as if they were calling from the office.

2. Client Experience

Home buyers are looking for real estate Real Estate Agentagents who are responsive and up-to-speed on new technology. A report from the National Association of REALTORS® (NAR) found that when communicating with their agent, recent buyers found it essential that their agent calls them personally.

Most clients prefer to talk on the phone so, it only makes sense that realtors can be reached seamlessly on their mobile device. To ensure critical calls are never missed, NEWT routes calls from office phones to mobile devices, helping realtors stay connected to their clients.

3. Flexibility

Finding a scalable system with the flexibility to grow as quickly and proficiently with the company can be a challenge for many realtors, especially when companies have offices in multiple locations. Traditional phone systems can be a point of frustration for realtors and clients. Moving effortlessly from properties to the office is essential for callers and staff.

Not only does NEWT help with multi-site companies, but it also helps companies of all sizes keep up with continually evolving technology and keep team members within the same phone system. NEWT Managed PBX is easy to manage and update, allowing realtors to add and remove functionality and users as needed – without the hassle.

4. Easy to ManageNEWT Attendant Console

Using outdated analog phone systems can be complicated and inconvenient. Trying to manage, change settings, or update an outdated system can be complicated and a strain on productivity.

NEWT can make it easier to manage from a technical standpoint. Features such as the NEWT Attendant Console improve call management by increasing visibility of extensions and calls to your company.

5. Cost

Every business is looking for ways to increase profit and cut down on costs, but not at the expense of quality. PBX systems are known for being cost-effective and high-quality – two things any realtor and savvy businessperson strives for.

NEWT is fully-managed, with an all-included feature set. NEWT clients have seen up to an 80% reduction in their monthly telecom expenses by eliminating the cost of business phone lines.

What’s Next

Are you ready for reliable communication that is fully-managed and easy to use? NEWT can ensure that you’re always connected and never miss an important call. Contact us today to speak with a product specialist.

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Summer Features

Sit Back, Relax and Enjoy Summer Vacation with NEWT

Ah, summer. A time for relaxation and release from the clutches of winter. Whether you’re embracing the warm weather or taking a vacation, summer is the perfect time to step out of the office.

Disconnecting entirely while on vacation is easier said than done – if you have a crucial role within an organization, it may be difficult to remove yourself. However, it is essential for any busy bee like yourself to take a break.

NEWT offers over 70 unique and convenient features to simplify your telecom needs, making it easier to go on vacation with peace of mind. Here are 5 NEWT Business features you can use to maximize your vacation and stay connected.

Top 5 Vacation Features

1. Find Me Follow Me
Are you ever concerned about missing a call while you’re sipping a cold beverage at the cottage? As we all know, a missed opportunity can be lost dollars, and a voicemail may not suffice depending on the caller. With the Find Me Follow Me feature, never miss an urgent call. Find Me Follow Me will ensure that no matter where you are, customers can contact you seamlessly. This feature enables incoming calls to “find me” and deliver them to any location, while “follow me” provides the ability to receive calls at any assigned number. Forward your calls to multiple numbers simultaneously, including office extensions, home phones and cell phones.

2. Holiday/Alternate Auto Attendant Message
If you’re heading out of the office for a trip to the Bahamas or a soul-searching journey through the mountains, Holiday/Alternate Auto Attendant Message will allow you to pre-record alternate greetings and office closures. This feature also gives you the ability to toggle between the Holiday/Alternate Recording and the Normal Day-to-Day Auto Attendants recording.

3. Enhanced Conference Bridge
Listen in or participate in important calls while Cellyou’re away on vacation with the Enhanced Conference Bridge feature. NEWT Managed PBX provides a free hosted cloud-based conference bridge service with an extensive moderator set including, listen only, leadership role, participant status view, mute/unmute of participants and disconnect participants. Whether you’re in a car, a plane, or paragliding in the Caribbean, you can still check into your company’s weekly meetings without missing a beat.

4. Call Detailed Records (CDR)
From catching up on paperwork, emails, and putting out office fires, getting back from a vacation can be pretty hectic. NEWT can help solve a few of those issues. Call Detailed Records gives you the ability to view inbound and outbound calls per extension (or all expansions), for a specified time frame. This feature is available on the PBX interface in near-real time for local and long-distance calls.

5. Voicemail
It may seem like a typical feature, but voicemail is essential to any phone system especially when you are away from the office. Each PBX Extension can be assigned a dedicated voicemail box. Messages are stored in the NEWT Cloud with no limits regarding the number of messages that can be saved. Also, they can be saved as MP3s! When desired, each voicemail can be saved as an audio file and sent straight to your email, removing the hassle of remembering that pesky voicemail password. Standard Voicemail Features include saving messages, forwarding messages, temporary greetings and message folders.

Stay Connected

Vacation

With NEWT, you’ll no longer have to worry about missing anything crucial while away from the office. So, sit back, relax and enjoy your summer vacation.

To learn more about NEWT call 1-888-996-6398 or visit our website at business.fibernetics.ca.

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What is a PBX?

Phone System

PBX is an abbreviation of the term Private Branch Exchange. A private branch exchange or PBX is a network or private phone system which can be used by members of an organization to communicate in-house. PBX users also share a number of outside lines which allow them to make calls outside the company. Companies use it because it saves a significant amount of money on phone calls within the company. It also saves time. When calling in-house you only dial 3 or 4 digits. PBXs are sometimes referred to as electronic private branch exchange (EPBAX), computerized branch exchange (CBX) or private automatic branch exchange (PABX.)

Aside from telephones, PBXs can be used in conjunction with fax machines, modems and many other business machines. One of the features of PBXs which is of great value to businesses is the ability to automatically select an outgoing line with no human intervention. They are packet switched networks so they can handle a great deal of data. Some smaller companies opt for a hosted PBX because there is no need to purchase expensive hardware. This saves money and manpower. The calls are managed offsite and delivered via the internet.

Initially the term PBX had meant switchboard operators running switchboards by hand. Today the acronym is used to designate any type of complex, in-house phone switching systems. A standard in-house PBX usually requires an internal switching network, a Microcontroller, specialized cards, telephones sets, outside Telco trunks, a console, interconnecting wiring, and an uninterrupted power supply.

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