NEWT – Beyond Telecom

NEWT Managed PBX Features

Learn About Popular NEWT Features

Over 70 business features are included for one monthly price. All the quality and reliability of traditional telecom – minus the complexity, spin, guerilla up-sell and buried fees. Plus the NEWT Managed PBX phone system offers unique, convenient features that don't just simplify your telecom – but your life as well. 


 

Attendant/Desktop Console

The NEWT Attendant Console with its web based graphical interface improves call management by increasing visibility of extensions and calls to your company. By adding directory search and click to answer and transfer, it provides new efficiencies over existing hardware based Reception console. The Attendant Console is the control panel for the NEWT Managed PBX & Polycom phone.

Automatic Off-Line Forwarding

Incoming calls can be automatically forwarded to an alternate office, cell, home or other number in the event that the PBX is offline for any reason

Block Inbound Calls

Allows for the ability to block specific telephone numbers from calling in to the phone system.  A list of ‘blocked’ numbers can be actively managed by the PBX administrator and changed whenever required. Compatible with local 10-digit and Toll Free Numbers.

Call Detailed Records (CDR)

Provides the ability to view Inbound Calls, Outbound Calls (or both) per extension (or all extensions), for a specified time frame. This is available on the PBX interface in near-real time for local and long distance calls. Toll Free calls update on the 21st of each month. The CDR details the Time of the call, the Duration of the Call and the Amount billed to the call if Long Distance.

Direct Inward System Access (DISA)

This feature allows for staff to call the PBX to utilize the companies' NEWT PBX (and the PBX long distance rates) securely for making long distance calls. This can eliminate cell phone long distance charges.

Enhanced Conference Bridge

Provides an extensive moderator feature set including; listen only, leader role, participant status view, mute/un-mute of participants, and the ability to disconnect any participant on a call. An individual extension can moderate their own conference bridge room (if enabled).

Find Me Follow Me

More than simple call forwarding.... calls can be routed to multiple numbers simultaneously or in sequence ie: office extension, home, cell or alternate number -- wherever you are, the call will find you.

Holiday/Alternate Auto Attendant Message

Allows you to pre-record Holiday or Alternate Greetings and Office Closures, and have the ability to toggle between the Holiday/Alternate Recording and the Normal Day-to-Day Auto Attendants recording.

Inbound Call ID Prefix

This option allows the customer to insert a given prefix (several characters) into the inbound Caller ID based on the telephone number dialed by the caller. This feature is useful for customers that operate multiple businesses or departments out of one location each with distinct numbers. This allows the call recipient to identify based on the prefixed Caller ID which business or department was called and answer the call appropriately.

Time of Day Scheduling - Auto Attendant

Provides the option to schedule Auto Attendants to customize how calls reach your business based on the time of day and day of week. For example, a company may prefer to have callers reach a live receptionist during the day and to provide a self-serve Auto Attendant option after hours.

Time of Day Scheduling - Extension

Provides the option to schedule time of day and day of week Extension call flow rules. For example, an individual may want inbound calls to ring their desk phone and mobile phone simultaneously during the day, Monday to Friday, but go directly to voicemail at nights and on weekends.

Voicemail to Email

Voicemail to Email – when callers leave you a voicemail NEWT Managed PBX can send you an email notification that you have a new message. Users can choose to include the voice message as an attachment to the email which they can listen to on a computer or smartphone

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NEWT is the business division of Fibernetics Corp., servicing the following areas in Canada:
Toronto, Calgary, Cambridge, Kitchener, Waterloo, Montreal, Mississauga, Barrie, Huntsville, London, Ottawa, Hamilton, Oakville, Guelph, Vancouver, Edmonton, Niagara Falls, Quebec and More

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