29 01, 2014

A (non Volkswagen variety) T1 101

2014-01-29T15:25:57+00:00January 29th, 2014|Uncategorized|

This is not the T1 you are looking for I grew up dreaming of owning a Volkswagen T1, the first ever mini-van and poster child of the hippie era and eventually I did manage to find one. In the month I drove it, it was 1) loud, 2) unreliable and 3) psychotically expensive

23 01, 2014

Heavy call volume? Cut your overhead with a PRI

2014-01-23T14:25:44+00:00January 23rd, 2014|Uncategorized|

First, a quick explanation of what a PRI is... There are two varieties of ISDN service offered: BRI or Basic Rate Interface and PRI or Primary Rate Interface. BRI is a low capacity service intended for residential and small business applications. PRI is the high capacity service carried on T1 trunk lines between telco central

22 01, 2014

Some Lesser Known Features of the NEWT Managed PBX

2014-01-22T11:50:41+00:00January 22nd, 2014|Uncategorized|

This week our in-house trainer Lesley Forbes held a drop-in Webinar Session for NEWT Managed PBX business phone system clients, answering any questions they may have on their phone system. Beyond the usual FAQ's, the following three jumped out at Leslie because they don't come up too often. Question #1 : Client has two business telephone

17 01, 2014

Corporate Culture and the Preferred Parking Spot

2014-01-17T14:17:32+00:00January 17th, 2014|Fibernetics, NEWT|

At Fibernetics we are always trying to improve our corporate culture. Besides making the work environment more pleasant, it's also good business. Happy employees make for better workers who, in turn, provide better service for our customers. We have dozens of programs both large and small that are designed to make everyone's working experience better

16 01, 2014

The Woeller Group benefits from NEWT training

2014-01-16T16:26:29+00:00January 16th, 2014|Uncategorized|

Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn't stop there as new features are always being introduced, and new employees require education as

16 01, 2014

NEWT Managed PBX & Handset Drop in Workshop

2014-01-16T16:23:43+00:00January 16th, 2014|NEWT Managed PBX|

Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn't stop there as new features are always being introduced, and new employees require education as

14 01, 2014

Is Voicemail Killing Your Business Communication?

2014-01-14T11:29:25+00:00January 14th, 2014|NEWT Managed PBX, Uncategorized|

You are on the phone. It's ringing. You're looking at your computer, checking email, web pages, the sports scores, whatever, while waiting for the voicemail to pick up and then BOOM! An actual person answers. You instantly panic... "What on earth was I calling about?" With the wide adoption of voicemail, that's become the way of

10 01, 2014

Scalability: Not thinking about it today means you'll pay tomorrow

2014-01-10T15:32:46+00:00January 10th, 2014|NEWT Managed PBX, Uncategorized|

Definition: scal-a-bil-ity \ˈskā-lə-bəl-i-teeˈ\ verb. The ability to increase the size of a business while either maintaining or increasing its profit margin. A simple definition for something that, unless your business is built to do it, is rarely done well. This guy wasn't thinking ahead Creating and managing a scaling enterprise requires a delicate balance

6 01, 2014

Show me the money – An Interview with Roy Graydon

2014-01-06T13:25:01+00:00January 6th, 2014|Fibernetics|

Canadian HR Reporter, the national journal of human resources management interviewed Roy Graydon, president and CFO, Fibernetics, NEWT & Worldline on his strategy on balancing employee compensation, benefits and engaging his workforce. How important are compensation and benefits when it comes to employee satisfaction? Having an employee ask for too high a raise can be