Monthly Archives: June 2014

We’re hiring: NEWT Technical Support

team_newt_beyond_telecomNEWT, the Business Services division of Fibernetics is growing, FAST. To keep up with our growing customer base we need to add to our support team.

Support – that is the key word that accounts for our ongoing success. We are a client-first company meaning, besides providing the latest telecom technology at an affordable price, we also provide an over-the-top support and training regime.

That’s why we have a nearly 100% customer retention rate. Our support. The Technical Support Representative will report to the Help Desk Manager and have the following responsibilities:

Responsibilities

Answer Technical Support & Sales Calls related to high speed internet and associated products such as VoIP
Troubleshooting customer internet connections
Ticketing unresolved issues
Follow up with customers and clients to ensure product satisfaction
Testing, packaging and ensuring products arrive to the customer
Must be able to investigate, troubleshoot, and resolve technical issues customers may experience
Perform other duties as required
Must be able to:

Multitask & manage time effectively
Thrive and succeed in a rapidly changing environment
Handle challenging customers in a professional manner
Work both in a team environment and independently as required

Essential Skills:

  • Understanding of VoIP, DSL, Ethernet and TCP/IP;
  • Experience with LAN/WAN networking technologies;
  • Working knowledge of MS Windows OS (98,2000, XP, Vista)
  • Demonstrated troubleshooting and diagnostic skills
  • Outstanding comprehension and communication skills
  • Previous support related experience dealing with customers
  • A good sense of humor, positive attitude, patience, understanding, dedication and commitment
  • Excellent analytical skills and ability to take initiative and prioritize
  • Experience in Voice and Data communication industry with a service provider (ILEC, CLEC, Cableco);
  • Understanding of T1, DOCSIS and wireless technologies;
  • Experience with deploying and designing VoIP solutions;
  • Familiar with Quality of Service (QOS) models and best practices;
  • Working knowledge of networking protocols, Software and Operating systems including: SIP, IPSec, IP SLA, IP PBX, PBX, Unified Communications, CDP, LLDP, PPPoE, DHCP, DNS, Asterisk;
  • College/University education (preferably in Computer Science or Engineering)
  • CCNP, CCNA, CCNP

Soft Skills:

  • Strong organizational, verbal, written and documentation skills;
  • Highly self motivated;
  • Attention to detail;
  • Able to work independently and as team player;
  • Able to identify and complete work on time without supervision.
  • Bilingualism a major asset

If you are looking to join the dedicated NEWT support team, please forward your resume and cover letter to:  careers@fibernetics.ca

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My Life as an Intern at NEWT by Eric Morelli

EricMorelliMy name is Eric Morelli, and I have just finished my second year of study at Wilfrid Laurier University. I am in the Business Administration program as well as the Laurier Business Co-op program. I grew up in Burlington, Ontario, but was born in Windsor, where my parents were both journalists for the local newspaper. It was a Sports Marketing class that I took at Notre Dame Secondary School that first sparked my interest in the field of marketing and I have been interested in it ever since. I am also a member of the Laurier Varsity Football team, and am constantly trying to balance my time during the school year between football and school.

My position here at NEWT, the business division of Fibernetics, is Junior Marketer. Coming into this co-op work term, I was expecting to do mostly simple tasks with maybe some minor involvement working on some bigger projects, but nothing too important. I have now worked here for almost a month and half, and I can honestly say my expectations could not have been farther off. From the beginning I was receiving tasks that once finished, could potentially have a large impact on our business. From performing industry and competitive analyses, to writing, designing, and even doing the voice-over for a video to be used to recruit new partners, I feel like I’ve gained more experience in a month and a half than I expected to gain over an entire summer. I am given the freedom to not only handle projects on my own, but to take an idea that I may have and run with it. I also genuinely feel like I am making a contribution to the success of NEWT with each task and project that I contribute to and complete, which is extremely rewarding.

But without a doubt the aspect of this work term that I am most appreciative of, is that I have been treated just like a regular employee. Now I know this may sound odd to some, but I have heard more than my fair share of stories of interns like myself being given the most tedious and lowest of tasks. The culture here at Fibernetics is one of inclusion, where no one is ever made to feel lower than someone else. People here really understand that it takes all parts, however important or unimportant, to have success. I mean, how many interns can say the CMO has taken them out and bought them lunch?

When I look back on my career, I know my time here at NEWT will have played a pivotal role in its development for multiple reasons. The variety of tasks I’ve been given will not only look great on paper, but will serve me well in any workplace I am in going forward. Working here at NEWT has also had a profound effect on the kind of person I want to be as a business professional. I’d like to model myself after many of the people I work with here at NEWT, as someone who is hard-working and determined to succeed, but also enjoys what they do and isn’t afraid to have fun with fellow employees.

To be honest, I feel almost spoiled with all the great experience I’ve gotten and the people I’ve had the privilege of meeting and working with here at NEWT and Fibernetics, because I feel like the next job I have doesn’t stand much of a chance when comparing it to my time here. Overall anyone who as a chance to work here shouldn’t hesitate to do so, they should just jump in and embrace the culture of happiness that NEWT and Fibernetics have successfully created.

Brendan_Eric1

Marketing Interns Brendan Mann and Eric Morelli

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We’re Hiring: Join The NEWT Product Development Team As A Product Specialist

newt_pbx_polycom_phoneOne of the main reasons NEWT has become the choice for Canadian businesses when it comes to their telecommunications needs is our products. Our customer service and pricing structure are a big part of the picture, but where the rubber hits the road is the technology. Ours just works.

Designed and engineered in-house at our Cambridge headquarters by our product development team, our NEWT Business Phone System currently has more than 80 enterprise calling features that maximize organizational efficiency. But before our clients get to play, we have to make sure all of our technology works  – and not some of the time, all the time. That’s why we are looking for a:

Product Specialist, NEWT

Position Overview:

Reporting to the Directors of Product Management, the Product Specialist will have the following responsibilities:

Responsibilities:

  • Perform product testing working with Q/A team as required;
  • Lead the NSR (Non Standard Request) process including design, pricing and provide technical guidance to the teams;
  • Provide timely responses to all NSR requests;
  • Perform cost analyses and provide pricing recommendations (with input from others);
  • Assisting in the design, integration, configuration, testing and deployment of NEWT non-standard solutions;
  • Contribute to product documentation;
  • SME (Subject Matter Expert) on NEWT voice & data solutions/technologies/products;
  • Occasionally assist the sales teams as a technical resource in customer calls/meetings ;
  • Create network and solutions diagrams, supported by NEWT-Support team;
  • Escalation resource for Level 1 & Level 2 Support  teams regarding product/feature knowledge;
  • Participate in voice & data product & portfolio roadmap discussions;
  • Conduct research into technology & products including competitive analysis as required;
  • Assist with System Integration and Network augments due to product introductions. (Working with other groups)
  • Work with the product development team as required, including providing technical recommendations, improving the customer experience, enhancements to meet customer needs and market circumstances;
  • Participate in RMA management program;
  • Enforce and educate on the established NEWT standards for the product suite to internal staff and partners;

Essential Knowledge and Skills:

  • 5 years experience in Voice and Data communication industry ideally with a service provider (ILEC, CLEC, Cableco, ITSP);
  • Understanding of DSL, T1, Ethernet ;
  • Understanding of DOCSIS and wireless technologies an asset;
  • Experience with deploying and designing VoIP solutions;
  • Broad  market knowledge in the VoIP and PBX space;
  • 5 years of Experience with LAN/WAN networking technologies;
  • Familiar with Quality of Service (QOS) models and best practices;
  • Working knowledge of networking protocols, Software and Operating systems including: TCP/IP, SIP, IPSec, Unified Communications, CDP, LLDP, PPPoE, DHCP, DNS, Asterisk;
  • Strong organizational, verbal, written and documentation skills;
  • Highly self motivated;
  • Attention to detail;
  • Able to work independently and as team player;
  • Able to identify and complete work on time with limited supervision.

Additional Desired Qualifications:

  • 5-7 years experience in similar role;
  • Demonstrated troubleshooting and diagnostic skills
  • College/University education (preferably in Computer Science or Engineering)
  • CCNP, CCNA, CCIE

If you are looking to join the inovative team of NEWT product developers, please forward your resume and cover letter to:  careers@fibernetics.ca

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Hosted vs Managed Business Phone System – Who comes out on top?

cropped-newttw2.pngWhen considering what type of phone system to invest in, the hottest buzzword right now is Hosted PBX. The reasons for that are simple. They’ve been around for a while, they pack a lot of features compared to traditional phone systems and they are cheap. If someone is asked to make a business case, it’s an easy one to make as Hosted PBX is a common term, even outside of telecom.

It’s kind of like – since everybody else has one, why shouldn’t we?

The problem with that is, since Hosted PBX’s were first introduced over a decade ago, technology and levels of service has passed them by. Most Hosted PBX’s simply aren’t scalable and often lack many of the enterprise features that modern workplaces demand.

The new “must have” is the Managed Business Phone System because they provide an increased level of voice and data integrity, a greater feature set, superior support and are just as affordable.

Let’s compare the two available systems and highlight the differences.

Hosted PBX systems provide business owners phone functionality as a service, where typically the public Internet is leveraged as a method of connecting calls to the Public Switched Telephone Network (PSTN). The term “hosted” comes from the fact that the telephone company or service provider has moved the Business PBX hardware that would normally reside at business location into their own premises. This means the customer does not have any PBX equipment in their office, just desktop handsets that connect via switches on the company’s local area network (LAN) and then route voice traffic to the Hosted Provider through an Internet connection.  Hosted service providers use the same core equipment to service multiple hosted PBX customers.

A Managed PBX is installed in the customer’s office and runs on the provider’s proprietary core network. The term “managed” means there is one supplier for the phone system and voice lines, and a single point of contact for support.  This offers the provider the ability to remotely manage the PBX and phones, and grants them full control and visibility into all voice and data traffic transited through their core network.

What do these two different service strategies mean to an individual businesses?

newt_pbx_polycom_phoneThe NEWT Business Phone System is a Managed PBX, and our Product team laid out some of the key differentiators and advantages between NEWT Managed PBX and a Hosted PBX service.

  • No ongoing per extension/per line monthly pricing (No expensive monthly line or extension charges with a NEWT PBX solution)
  • Hosted PBX per seat monthly price model does not scale well beyond a handful of extensions (No monthly extension charges with a NEWT PBX solution)
  • Extension to Extension dialing between phones at same location does not use up voice line capacity (Hosted PBX = 2 lines per internal call, NEWT PBX = No lines)
  • Loss of Voice connection to Service Provider does not render phone system inoperable (Hosted PBX = no extension to extension dialing in this scenario, NEWT PBX = Phones remain operational on-site)
  • Most Hosted PBX Providers leverage the Internet to transmit voice packets, which offers no end to end control over Voice Quality (NEWT PBX Solution is provisioned over a Private Network = No Internet and full end to end quality control)
  • Majority of Hosted PBX Providers are not a registered CLEC and must rely on a 3rd party for number porting and PSTN voice access (Fibernetics is a CLEC so the Phone System, Voice Network and Voice Lines are from the same provider = No finger pointing)
  • Often there’s no Professional On-site Installation & Training offered via a Hosted PBX Provider (NEWT PBX includes full on-site professional installation and training)
  • Hosted PBX service is frequently delivered over a 3rd party platform (NEWT PBX is developed and supported by NEWT – New features, bug fixes, etc. controlled by NEWT)

NEWT’s Managed PBX delivers a fully managed end to end voice solution, including complete professional on-site installation and training, plus ongoing 24/7/365 local support.

For more on the NEWT Managed PBX, and how it can make your day-to-day business more efficient, drop by the NEWT Website or give us a call at 1 (888) 996-6398.

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We’re Hiring! NEWT Regional Account Manager

PaulBeitSee this guy? He’s Paul Beit, the VP of Sales for NEWT, the business services division of Fibernetics. It’s Paul’s job to manage the NEWT sales team in representing the NEWT product line of telecom products and services. How is he doing?

He’s rockin’ it.

He joined the company in 2013 and we had a record year, and so far in 2014 we’re doing even better. Is Paul satisfied? No, he is not because we are on a mission to shake up the telecommunications marketplace in Canada by saving businesses both large and small hue amounts on their monthly overhead, all while providing them a state of the art communication service. To help do that Paul is looking for a:

REGIONAL ACCOUNT MANAGER, NEWT

Position Overview:

The Regional Account Manager position will appeal to professionals who seek a significant challenge in a fast paced, dynamic marketplace within a very competitive space. Reporting to the VP, Sales, (that’s Paul) you will be responsible for leading direct sales in the Ontario Market, specifically within the GTA. To start – this role is pure sales! You will be responsible for articulating the Company’s value proposition to C- and V-level decision makers, demonstrating the return-on-investment of making the business decision to switch phone and Internet services to Fibernetics, and closing business. While many leads will be provided, an important part of this role will be to develop new opportunities from scratch. This exciting opportunity will speak to your entrepreneurial spirit and your drive for excellence and selling style will result in an impressive track record of searching out and developing new growth opportunities and relationships.

Responsibilities:

  • Prospecting, and cold calling prospective clients
  • Maintaining an accurate pipeline
  • A solid rolodex of existing contacts and prospective clients
  • The ability to work as part of our integrated solutions team
  • Deliver monthly objectives in a consistent manner

Qualifications:

  • Proven track record in B2B sales selling telecom, IT, or services
  • Strong interpersonal, negotiation, and presentation skills
  • Post-Secondary Education in Business, Sales, or Marketing is an asset
  • 5+ years of direct sales experience
  • A solid understanding of telecommunications products, technologies, and market space

To apply please forward your resume and cover letter to:
careers@fibernetics.ca

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We’re Hiring! Join the NEWT Sales Team

newt_pbx_polycom_phoneNEWT is revolutionizing the business telecom marketplace with the NEWT Managed PBX Business Phone System, the NEWT Mini, the NEWT Business Bundle and networking solutions like the NEWT ANA.

All these products and services add up to the most compelling telecom line in the country saving businesses thousands of dollars on their monthly overhead.

Our outstanding sales team, lead by NEWT’s VP of Sales, Paul Beit are having a huge 2014 and they are looking to do even better by adding a:

LEAD GENERATION SALES ASSOCIATE, NEWT

The Lead Generation Sales Associate will engage prospective clients via telephone, email, and social media to qualify their interest and fit for the Voice and Data solutions and pass qualified prospects to the sales team. This is an entry-level role with the potential for career advancement for high performers.

Responsibilities:

  • Prospect new sales opportunities with small and medium businesses across Canada by applying lead generation sales methodologies.
  • Meet or exceed quotas for qualified leads passed to sales team.
  • Promptly follow up with and qualify marketing-generated inquiries for our services.
  • Research and gather information about target SMB’s and develop prospecting lists.
  • Document all activities and interactions in CRM tool (Salesforce).
  • Efficiently manage prospect pipeline to produce the maximum amount of results.
  • Perform various outbound call campaigns around trade shows, specific events, or targets in addition to ongoing primary lead generation activities.

Minimum Qualifications:

  • Bachelor’s degree in business, marketing, or other relevant field or equivalent work experience.
  • 1+ years of experience in sales or lead generation role. B2B experience preferred.
  • Excellent written & verbal communication skills.
  • Outstanding phone presence with the ability to create trust with prospective clients.
  • Self-motivated and driven to plan and execute rigorous lead generation sales calls.
  • Ability to work in a fast-paced environment and learn a lot quickly.
  • Proficient computer skills in Microsoft Office, Outlook, Google, Internet Explorer, Skype, and online CRM applications such as, but not limited to Salesforce.com or NetSuite.
  • Flexible and interested in a small company with lots of growth opportunity.

To apply please forward your resume and cover letter to:
careers@fibernetics.ca

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