Monthly Archives: July 2015

Why the Masses Are Turning to Digital Voice

Recent research has shown that worldwide growth in VoIP services revenue is expected to grow through 2018, peaking at $88 billion.

Although purely hosted VoIP systems offer various advantages, the NEWT Business Phone Systems, combines the best of both worlds, by merging the on premise and hosted phone system, into the hybrid solution. The hybrid solution, also known as Digital Voice, is a service provided by NEWT, the business division of the parent company Fibernetics, which connects a business’ communication through Fibernetics own private network. Fibernetics is a Competitive Local Exchange Carrier (CLEC), which is why they can provide businesses such a high quality and secure connection. However, purely hosted solutions use the public internet to function, leading to usage, security and even data speed issues.

The technological advancements of Digital Voice are helping many businesses succeed, however, many face the difficult decision of switching to this kind of system or maintaining the status quo.

So, why have all these businesses decided to use Digital Voice technology? It has become evident that using a hybrid solution can save one immense money, however, a recent article in VoIP News, identified five other advantages that this type of phone system provides to companies. The Digital Voice solution provided through NEWT’s fully managed PBX contains all of these benefits, and truthfully, this is just scratching the surface.

Let’s take a look at some of these favourable factors:

  • A Digital Voice telecom system can advance your business by giving you a local presence. What this means is that businesses can request specific phone numbers in new areas to develop your brand locally within selected regions both nationally and globally.
  • Business individuals are constantly on-the-go, and Digital Voice allows your business to have complete mobility. This is because your location is associated with an IP address rather than an actual physical location allowing you to take your business with you wherever you go.
  • Any business knows that dealing with incoming calls can be a difficult task. Organizing your calls is easily attained when using a Digital Voice system. Call routing can be setup and ensure that calls are directed to the right person within the company, ultimately helping to save time and increasing the efficiency of the business.
  • Any purchase requires maintenance to ensure its quality remains, however, traditional phone systems are expensive and difficult to maintain. Digital Voice telecom systems are less complex and they remove this unwanted burden by using the internet to function, eliminating the need for actual physical telephone lines.
  • The best part of the Digital Voice system is that it gives companies the opportunity to take advantage of multiple productivity enhancing features like call detailed records, call recording, find me follow me, voicemail to e-mail and many others.

Although the advancement of communication technology is beneficial, not all the systems have the same functionality. Just like when you purchase a car, certain cars provide more bang for your buck compared to other options, the same goes for phone systems. The NEWT Business Phone System provides all of the advantages discussed above, as well as many more advanced features, excellent customer service, and a cost-effective product that will allow your company to focus on business matters while the NEWT PBX takes care of various communication tasks.

Learn more about the NEWT Business Phone System and its features here or for more information please call 1-888-996-6398.

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Giving Back Through the Backpacks for Kids Initiative

Poverty is a worldwide issue, however, little by little we can work towards diminishing this problem. Unfortunately, there are many children in foreign countries that are unable to receive a proper education because they do not have the necessary tools. Fibernetics, the parent company of NEWT, has been attempting to change the lives of children in the Dominican Republic for the past four years through their Backpacks for Kids program.

Fibernetics has a presence within the Dominican Republic with their contact centre located there and the issue of poverty is evident throughout the country. Fibernetics Backpacks for Kids fundraiser provides children with various school supplies, materials that ultimately make education accessible for these individuals. Items like notebooks, pencils, erasers, glue, and other necessary supplies were provided to 127 children. In ceremonial fashion, each child was called up to come receive their backpack filled with school supplies, and after the conclusion of the event, 250 hotdogs and refreshing drinks were provided to all of the children and their families that were in attendance. In addition, children also received a gift certificate of $1000 peso, which will help these kids purchase a full school uniform, including pants, a dress shirt and a pair of socks.

In order to properly prepare for this event, tickets were distributed to children within various neighbourhoods to determine the amount of supplies that would be needed for this fundraiser. At the end of a successful day, there were 4 children that didn’t have a ticket, however, they attended the event hoping that Fibernetics could help out. Luckily, there were enough extra supplies to ensure all of these children received a backpack, a ticket to allow them to pursue dreams of an education.

These backpacks symbolize hope, a hope for a better tomorrow, a future filled with love and opportunity. The entire organization is excited and already looking forward to next year’s event!

Read the full article and view the pictures from the event here.

Backpack for Kids 2015

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Excel Business Systems Experiences the NEWT Way

Excel Business Systems

We’ve all been there, a product is so satisfying that we recommend it to our friends and family because we want them to experience the simplicity and advantages it brings to you on a daily basis. At NEWT, we strive to ensure all of our customers feel this way about our products. Excel Business Systems, a company which provides technology and services to various businesses, took this idea one step further.

After six months of being a NEWT customer, Excel and their President, Bob Becker, decided to become a Value Added Reseller (VAR) of the NEWT Business Phone System. Becker was very impressed with NEWT and stated that his customers “enjoy it just as much as we do”.

Since becoming a VAR, Excel has leveraged the NEWT sales and media kit which Becker says is the perfect way to demonstrate what NEWT has to offer. “It’s a great tool for sales calls because the potential customers really enjoy getting to see the phones themselves, it really helps the overall effectiveness of the sales call”.

How the NEWT & Excel Partnership Began

How did Excel go from a customer to a vendor? Let’s backtrack for a second and take a broad look at the current business world which we live in. The market is fast-paced and competitive, and attaining and sustaining a customer base relies on efficient communication. Inventions like advanced communications systems and internet services have allowed businesses to connect quickly and effectively with their target market. However, for Excel, an investment in a telecom system was needed to continue to grow and enhance the organization. According to Bob, the main competitive advantage Excel has is its superior customer service.

This level of service relies on not only being knowledgeable about the products but also being able to respond promptly to customer inquiries. Becker explained that their current phone system was ineffective, “we need a better overall system, and we wanted to connect our different locations to better serve our customers”. Having four locations and an ever-growing customer base led Becker and Excel to switch their communication system and transition to the NEWT Business Phone System.

Right away, Becker immediately recognized the difference in connectivity within the organization. “The extension dialing between locations makes it very easy for us to communicate, and for the bigger meetings, the conference calling is very important”, explains Becker. Many associate an upgrade with a higher cost, however, with NEWT this is not the case.

After switching to NEWT, Excel started to see significant monthly savings of “about $400 per month, which is about half of what we were paying before”. All in all, Excel is a customer and a partner, and with the help of the NEWT Business Phone System, Excel can focus on continuing to grow their business and enhance their market share.

Habitat for Humanity

Testimonials with Excel Business Systems and Habitat for Humanity Grey Bruce.

Call 1-888-996-6398 or learn more about the NEWT Business Phone System and all of its features here.

Excel Business Systems is an organization which carries industry leading technology, offering colour copiers, printers, scanners, document management systems and more. Excel provides extensive support and exceeds customer expectations with their quality service and products.

If you are in any of the following regions, give Excel Business Systems a call:

Owen Sound

519-371-6355

Durham

519-369-2588

Collingwood

705-446-0845

Orangeville

519-941-2911

Barrie

705-792-6694

Bolton

905-450-2624

 

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The Downtown Automotive Group Reflects on Their Decision to Choose NEWT

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All businesses are searching for an edge, one which will bring them above their competition. The Downtown Automotive Group (DAG) knew that attaining an advanced communication system would ensure the highest level of customer service and productivity within the organization. Customer service is one of the key reasons the DAG has been so successful to date. The DAG’s Director Ron Provost reiterated this factor: “with us downtime is really, really important…we don’t want downtime”. Provost knew that they needed to invest in advanced technology to help the efficiency of the organization, “we had to go to somebody that we can rely on”.

The constant growth of this organization into eight dealerships meant that a superior telecommunications system was needed to keep the entire organization connected both internally and externally.  Therefore, the DAG decided to use the NEWT Business Phone System. Provost was asked what he noticed after the transition was implemented. “When you phone a company and they answer the phone live, it says a lot about that company” exclaims Provost, “they all answer with their name and you don’t have to ask for it, and things get resolved almost immediately”.

NEWT prides itself on its customer service and Provost was impressed with the help the organization received throughout the transition. When asked to assess the NEWT technical support team, Provost stated “I think the ongoing support is incredible”.

Besides the effective support team, Provost was also extremely pleased with the functionality of the NEWT phone system. “The feature that blows everybody away is the voicemail to email. I could be in the middle of nowhere, make a long-distance call to my own system, just to find out there’s nothing to return”. However, the voicemail to e-mail feature sends an automatic e-mail notification to an individual containing an audio clip of the voicemail. This feature among others allows organizations to timely complete various business tasks.

The cost of a phone system was the only obstacle between Provost and his goal to enhance the company’s communications. When looking at a phone system that is technologically advanced and one which offers a great deal of features, usually the cost of the system can be quite expensive. Provost was aware that investing in this type of system could mean the organization would have higher telecom costs, “we were afraid of spending a lot of money”, Provost explained. However, with NEWT, price is extremely cost-effective, which was a major factor leading up to the decision to choose the NEWT phone system. After implementing the NEWT system, the DAG saw a decrease in their monthly telecom costs, and according to Provost, “when we took it over a 10-year period, our savings were about a quarter of a million dollars”.

All in all, Provost and the entire DAG are ecstatic with the addition of the NEWT business phone system. According to Provost, “there wasn’t much of a decision to be made really, we move 20 years into the future in technology, [and] we get everything we want in a phone system and more”.

For more information, please call 1-888-996-6398 or learn more about the NEWT Business Phone System and all of its features here.

DAG

 

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We’re Hiring: IT Support Manager

NEWT, the business brand within Fibernetics, has been continuing to offer advanced telecommunication solutions to Canadian businesses nation-wide. The innovation and outstanding customer service within Fibernetics are two of the main reasons for the company’s exponential growth.

Due to this, NEWT is currently looking to add a key individual to the Technology team.

Your invitation
At Fibernetics, our purpose is to deliver happiness and connections every day by being awesome. This is the company’s calling and if you believe this to be your calling too, we want to hear from you!

We are inviting an awesome IT Support Manager to join our Technology team to contribute to delivering happiness and connections every day. The unique tasks that you will take pride in accomplishing are listed below.

Ways you contribute
• You will deliver IT support using remote capabilities and leading edge automation tools
• You will identify, troubleshoot, research, support, and resolve customer IT issues
• You will manage customer relationship and experience
• You will be an accountable point of engagement and direction for customers and 3rd party vendors
• You will work on problems of diverse scope where analysis of data requires an evaluation of identifiable attributes
• You will be a role model in creating, delivering, and managing knowledge and technical resources
• You will build a team with world class capabilities and depth of knowledge to handle IT, audio, visual, security, networking, and computer repairs
• You will engage vendors to supply software, networking, and security solutions
• You will be the proactive voice that directs the IT team to upcoming issues or changes in technology
• You will research new technology that will benefit Fibernetics
• You will approve financial purchases with budget in mind

What makes you awesome
• You have 5+ years of experience with Windows server platform management experience including: Server 2003, Server 2008, Server 2012, Microsoft SQL, Microsoft Exchange, Active Directory, and VMWare
• You have strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, DHCP, VPN, Unix
• You have strong knowledge of MAC OSX
• You have strong verbal and written bilingual communication skills
• You have the ability to manage multiple projects simultaneously
• You have 2+ years of experience in a management capacity
• You must be able to demonstrate previous success related to technical solutions delivery as well as a solid foundation in connectivity concepts and applications
• You thrive in a positive workplace environment which focuses on personal wellness

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Write to careers@fibernetics.ca to let us know how you can contribute, what makes you awesome and why you want to be in. We look forward to hearing from you!

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