Monthly Archives: August 2018

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September 2018 Quarterly Newsletter

We’re excited to introduce you to the NEWT Quarterly Newsletter, which includes the latest features and products. As your company continues to grow, NEWT improves the way you connect with your team, customers and clients.


Letter From the President

LetterAs we approach the end of the summer, I find myself asking “Where did the time go?” Every year, summer seems to pass by faster than the last.

In appreciation of your interest in our first NEWT Newsletter, I would like to personally thank you for your time and trust in the services we provide. Thank you for giving us the opportunity to take care of your phone, internet, data needs, and for entrusting us with your business.

We’re very excited to launch this newsletter, to better communicate with our customers and ensure you’re all aware of the improvements we’re making every day to both our products as well as the customer experience. We take great pride in all that we offer, and I welcome you to reach out if you have any questions or want to explore the multitude of services we provide.

Thank you,

Francisco Dominguez


New Features: Sound File Management

Personalize the caller experience with Sound File Management!

Sound File Management

As summer comes to a close, the hustle and bustle of the holiday season are rapidly approaching. Now is a perfect time prepare your holiday on-hold messaging.

The Sound File Management feature reveals a new section within the PBX Administrative Interface that allows customers to upload and self-manage audio file assignments for On Hold Messaging and Automated Attendant menus. For only $9.95 a month plus a small provisioning fee, Sound File Management allows for up to ten Music on Hold (MoH) classifications. Extension configuration allows for customized on hold messaging, so you can include all your favourite holiday jingles

Music on Hold options include:

  • The ability to randomize playback of multiple sound files; which is ideal for broadcasting marketing content to a held caller
  • Allows for sound file archiving
  • Provides an easy-to-use graphical feature management interface

Click here to download more information.


Training Videos

Learn more about the most common features on the Grandstream GXP Series handset models.

To access additional training videos, please visit NEWT Training.


Add PBX Redundancy to Your System

Restore voice services in minutes!

newt_pbx_polycom_phoneNEWT’s Cold Spare program offers a redundant backup PBX appliance that resides at the customer’s site, should the primary PBX hardware ever fail.

Customers can make a quick call to NEWT Support to assist remotely with a PBX hardware swap, restoring voice services in minutes, without having to wait for replacement hardware.

Each Cold Spare PBX hardware is customer specific, configured as a duplicate image of the primary PBX, and your valuable core phone system settings will remain intact. The Cold Spare offers peace of mind and a superior level of disaster recovery at an industry leading affordable price point.

Pricing is based on PBX Appliance Type. Please contact us for additional information. 


Upcoming Events

WebinarsNEWT training seminars are continuously improving to meet the current and future needs of our customers and their clients. New features are always being introduced, and new employees require education and training.

Free training webinars are designed for End Users and Administrators. Sessions focus on how individuals can access and effectively use the most popular NEWT Managed PBX features. System administrators are encouraged to join the session for additional content learning. Every session ends with a 15-minute Q&A, allowing end users to ask any additional questions about the system.

                                                                                          Register now for upcoming sessions.


Thank you again for giving us the opportunity to take care of your phone, internet and data needs. If you have any questions or concerns, please feel free to contact us.

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PBX for Realtors

5 Reasons Why NEWT is the Right Choice for Realtors

One of the biggest challenges real estate firms are facing today is keeping up with modern technology. PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients.

If you’re ready to bring your connection out of the stone age – or perhaps you’re tired of expensive and complicated systems, then this real estate guide will shine a light on what you should be looking for in a business phone system.

Why Hybrid Cloud Phone System is the Perfect Choice

1. Mobility

Nearly a third of all real estate agents spend more time working outside of the office. While email and text messages are easily accessible through a handheld device, realtors reported that 91% of their communication with clients is done by telephone.

Find Me, Follow Me and Direct Inward System Access (DISA) allows for integration with mobile devices and will enable employees to make calls from their mobile phones as if they were calling from the office.

2. Client Experience

Home buyers are looking for real estate Real Estate Agentagents who are responsive and up-to-speed on new technology. A report from the National Association of REALTORS® (NAR) found that when communicating with their agent, recent buyers found it essential that their agent calls them personally.

Most clients prefer to talk on the phone so, it only makes sense that realtors can be reached seamlessly on their mobile device. To ensure critical calls are never missed, NEWT routes calls from office phones to mobile devices, helping realtors stay connected to their clients.

3. Flexibility

Finding a scalable system with the flexibility to grow as quickly and proficiently with the company can be a challenge for many realtors, especially when companies have offices in multiple locations. Traditional phone systems can be a point of frustration for realtors and clients. Moving effortlessly from properties to the office is essential for callers and staff.

Not only does NEWT help with multi-site companies, but it also helps companies of all sizes keep up with continually evolving technology and keep team members within the same phone system. NEWT Managed PBX is easy to manage and update, allowing realtors to add and remove functionality and users as needed – without the hassle.

4. Easy to ManageNEWT Attendant Console

Using outdated analog phone systems can be complicated and inconvenient. Trying to manage, change settings, or update an outdated system can be complicated and a strain on productivity.

NEWT can make it easier to manage from a technical standpoint. Features such as the NEWT Attendant Console improve call management by increasing visibility of extensions and calls to your company.

5. Cost

Every business is looking for ways to increase profit and cut down on costs, but not at the expense of quality. PBX systems are known for being cost-effective and high-quality – two things any realtor and savvy businessperson strives for.

NEWT is fully-managed, with an all-included feature set. NEWT clients have seen up to an 80% reduction in their monthly telecom expenses by eliminating the cost of business phone lines.

What’s Next

Are you ready for reliable communication that is fully-managed and easy to use? NEWT can ensure that you’re always connected and never miss an important call. Contact us today to speak with a product specialist.

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