Category Archives: NEWT Features

Voicemail to Email feature

3 Beneficial Features for Out of Office Workers

With over 80 features, NEWT Managed PBX phone system offers a unique and convenient experience.

They are the brave individuals who choose to wander out into the concrete jungle to get things done in face to face meetings. These courageous folks are known as out of office workers. However, what are you supposed to do when people call from within the office?

Here are three NEWT features that can help out of office workers get the messages they need without checking into the workplace.

Call Forwarding

With NEWT’S fully managed hybrid PBX system, you’ll be able to use the “Find Me Follow Me” feature to make sure those important calls get to you promptly. All you have to do is program your numbers into the console, and the system will be able to reroute the call to multiple numbers simultaneously or in sequence, i.e. cell phone and home. Whether you’re on the job site impressing a client or suppressing your road rage on highway 401, the call will find you.

Voicemail to Email

Now, if you don’t want a call to find you right at this moment, here’s another helpful feature. Instead of having someone leave a voicemail on your cell phone or office phone, which needs pesky passwords and confusing navigation options, send it to your email! After inputting the numbers into the console, you can send voicemails to email by inputting a designated email address. Messages will be saved as MP3 files, allowing you to listen to each of them with ease on your computer or smartphone.

Time of Day Scheduling

rawpixel-1061533-unsplashSometimes we find ourselves in a situation where we have absolutely no time to answer calls or look through emails. That’s where the “Time of Day Scheduling” feature comes in handy. Within your NEWT console, you can input your numbers and emails, and you can also set the time of day you’d like calls forwarded to you. Simply select the day of the week and adjust what time you’d like these calls to go to you. For example, on Tuesdays, I’d like the “Find Me Follow Me” feature to activate at 10 a.m. when I leave the office and deactivate at 3:45 when I return.

So whether you’re in the office or venturing out into the world, NEWT has plenty of features to help you get through your day. To learn more about the latest features from NEWT, visit our features page.

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PBX for Realtors

5 Reasons Why NEWT is the Right Choice for Realtors

One of the biggest challenges real estate firms are facing today is keeping up with modern technology. PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients.

If you’re ready to bring your connection out of the stone age – or perhaps you’re tired of expensive and complicated systems, then this real estate guide will shine a light on what you should be looking for in a business phone system.

Why Hybrid Cloud Phone System is the Perfect Choice

1. Mobility

Nearly a third of all real estate agents spend more time working outside of the office. While email and text messages are easily accessible through a handheld device, realtors reported that 91% of their communication with clients is done by telephone.

Find Me, Follow Me and Direct Inward System Access (DISA) allows for integration with mobile devices and will enable employees to make calls from their mobile phones as if they were calling from the office.

2. Client Experience

Home buyers are looking for real estate Real Estate Agentagents who are responsive and up-to-speed on new technology. A report from the National Association of REALTORS® (NAR) found that when communicating with their agent, recent buyers found it essential that their agent calls them personally.

Most clients prefer to talk on the phone so, it only makes sense that realtors can be reached seamlessly on their mobile device. To ensure critical calls are never missed, NEWT routes calls from office phones to mobile devices, helping realtors stay connected to their clients.

3. Flexibility

Finding a scalable system with the flexibility to grow as quickly and proficiently with the company can be a challenge for many realtors, especially when companies have offices in multiple locations. Traditional phone systems can be a point of frustration for realtors and clients. Moving effortlessly from properties to the office is essential for callers and staff.

Not only does NEWT help with multi-site companies, but it also helps companies of all sizes keep up with continually evolving technology and keep team members within the same phone system. NEWT Managed PBX is easy to manage and update, allowing realtors to add and remove functionality and users as needed – without the hassle.

4. Easy to ManageNEWT Attendant Console

Using outdated analog phone systems can be complicated and inconvenient. Trying to manage, change settings, or update an outdated system can be complicated and a strain on productivity.

NEWT can make it easier to manage from a technical standpoint. Features such as the NEWT Attendant Console improve call management by increasing visibility of extensions and calls to your company.

5. Cost

Every business is looking for ways to increase profit and cut down on costs, but not at the expense of quality. PBX systems are known for being cost-effective and high-quality – two things any realtor and savvy businessperson strives for.

NEWT is fully-managed, with an all-included feature set. NEWT clients have seen up to an 80% reduction in their monthly telecom expenses by eliminating the cost of business phone lines.

What’s Next

Are you ready for reliable communication that is fully-managed and easy to use? NEWT can ensure that you’re always connected and never miss an important call. Contact us today to speak with a product specialist.

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Summer Features

Sit Back, Relax and Enjoy Summer Vacation with NEWT

Ah, summer. A time for relaxation and release from the clutches of winter. Whether you’re embracing the warm weather or taking a vacation, summer is the perfect time to step out of the office.

Disconnecting entirely while on vacation is easier said than done – if you have a crucial role within an organization, it may be difficult to remove yourself. However, it is essential for any busy bee like yourself to take a break.

NEWT offers over 70 unique and convenient features to simplify your telecom needs, making it easier to go on vacation with peace of mind. Here are 5 NEWT Business features you can use to maximize your vacation and stay connected.

Top 5 Vacation Features

1. Find Me Follow Me
Are you ever concerned about missing a call while you’re sipping a cold beverage at the cottage? As we all know, a missed opportunity can be lost dollars, and a voicemail may not suffice depending on the caller. With the Find Me Follow Me feature, never miss an urgent call. Find Me Follow Me will ensure that no matter where you are, customers can contact you seamlessly. This feature enables incoming calls to “find me” and deliver them to any location, while “follow me” provides the ability to receive calls at any assigned number. Forward your calls to multiple numbers simultaneously, including office extensions, home phones and cell phones.

2. Holiday/Alternate Auto Attendant Message
If you’re heading out of the office for a trip to the Bahamas or a soul-searching journey through the mountains, Holiday/Alternate Auto Attendant Message will allow you to pre-record alternate greetings and office closures. This feature also gives you the ability to toggle between the Holiday/Alternate Recording and the Normal Day-to-Day Auto Attendants recording.

3. Enhanced Conference Bridge
Listen in or participate in important calls while Cellyou’re away on vacation with the Enhanced Conference Bridge feature. NEWT Managed PBX provides a free hosted cloud-based conference bridge service with an extensive moderator set including, listen only, leadership role, participant status view, mute/unmute of participants and disconnect participants. Whether you’re in a car, a plane, or paragliding in the Caribbean, you can still check into your company’s weekly meetings without missing a beat.

4. Call Detailed Records (CDR)
From catching up on paperwork, emails, and putting out office fires, getting back from a vacation can be pretty hectic. NEWT can help solve a few of those issues. Call Detailed Records gives you the ability to view inbound and outbound calls per extension (or all expansions), for a specified time frame. This feature is available on the PBX interface in near-real time for local and long-distance calls.

5. Voicemail
It may seem like a typical feature, but voicemail is essential to any phone system especially when you are away from the office. Each PBX Extension can be assigned a dedicated voicemail box. Messages are stored in the NEWT Cloud with no limits regarding the number of messages that can be saved. Also, they can be saved as MP3s! When desired, each voicemail can be saved as an audio file and sent straight to your email, removing the hassle of remembering that pesky voicemail password. Standard Voicemail Features include saving messages, forwarding messages, temporary greetings and message folders.

Stay Connected

Vacation

With NEWT, you’ll no longer have to worry about missing anything crucial while away from the office. So, sit back, relax and enjoy your summer vacation.

To learn more about NEWT call 1-888-996-6398 or visit our website at business.fibernetics.ca.

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NEWT Sales Team Expands in 2015

NEWT Sales Team

President John Stix welcomes the new NEWT sales team to their new office at 200 Bathurst in Waterloo, Ontario

The last few years for NEWT have been the best in the history of the company. Exponential growth was realized from 2013 to 2014 and 2015 is already projected to top them both dramatically.

But CEO Jody Schnarr and President John Stix, in their strategic discussions at years end, decided that despite the fantastic numbers they were seeing, the products and services NEWT had to offer should be doing better. NEWT should be leading the Canadian business telecommunications industry because our products and services are disruptive to the point that organizations would be making a mistake by going with anyone else. John said, “NEWT has an amazing product, and the market is ready now.”

“NEWT has an amazing product, and the market is ready NOW.”

The evidence they were looking at was convincing.  First, the technology. NEWT has been built on a foundation of innovation. Channeling the CEO’s innate need to stir things up, our products and services are specifically designed and packaged to change the status quo in Canadian telecom. The NEWT business phone system is a revolutionary product for Canadian business. Built on a managed platform, the system continues to evolve and improve seamlessly over time. It allows organizations to maximise efficiencies, improve their customers service, ramp sales and manage leads by leveraging NEWT’s enterprise feature set and the maximized uptime.

Second, the offering. NEWT works with customers to bring a customized solution to solve their individual business needs, both from a technology and finance perspective. That is followed by the installation process focusing on making it as painless as possible, then provides industry leading training and award winning customer care. That’s the reason we enjoy a 99.7% retention rate.

Finally, the people. NEWT operates under the overriding  “I’m In!” corporate culture introduced by our president John Stix. The teammates at NEWT are committed to providing the single best customer experience in the industry. Our purpose is “To deliver happiness and connections everyday by being awesome.” That’s why we are in business.

In 2015 it’s time for NEWT to grow

That’s why the new, expanded NEWT sales team has moved, as of today, to our new 20k sq ft facility in Waterloo at 200 Bathurst Drive.

NEWT Sales office - 20k Sq ft at 200 Bathurst Drive in Waterloo, Ontario

NEWT Sales office – 20k Sq ft at 200 Bathurst Drive in Waterloo, Ontario

We are very excited about the prospects for this year, principally because our history has proven that NEWT helps our clients dramatically improve their business communications while saving them up to 80% on their telecom expenses.

To properly service the marketplace, NEWT has doubled the sales team and they are on site at their new state-of-the-art facility getting the word out and are ready to take your call.

If you are are looking to upgrade your business phone, a business phone system that continuously upgrades itself, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

 

 

 

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NEWT Tone Suppression: Ending the Dreaded “ding, ding, ding’s”

Screen Shot 2015-01-29 at 2.48.37 PM

We’ve all been there. On a conference call or a webinar with lots and lots of participants, and every time someone joins in, “ding!” And then “ding – ding, ding – ding, ding, ding,” and it’s like that, on and off, for the duration of the call. It is, in a word, annoying.

We heard that at NEWT as well, and that’s why we’ve rolled out the latest free upgrade to the NEWT Managed PBX Business Phone System, “Tone Suppression for Enhanced Conference Bridge Moderators.”

It’s now a simple process to enable “Tone Suppression” for a bridge or bridges. Your conference will no longer notify all active participants in a conference call with an audible sound when a new individual joins or leaves the call.

To enable Tone Suppression:

  1. Access the Conference Bridge Tab of the NEWT Configuration Utility
  2. Locate the Bridge Name you want to enable Tone Suppression on then, place a check in the box under the column titled “Tone Suppression”
  3. Apply changes

That’s it. No more “dings” (if you don’t want them). This latest feature for our business phone solution has been rolled out to all NEWT customers automatically at no charge. That’s an added benefit of NEWT; the business phone system you buy today won’t be the same business phone system you have tomorrow, or next month, or next year. Always evolving and improving, NEWT promises to provide all the latest and greatest communication tools that modern business demands.

If you are not a NEWT client and are looking to upgrade your business phone, a business phone system that continuously upgrades itself, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

 

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NEWT Contact Centre: Turn-Key, Cloud-Based Customer Care

Agent View of the desktop NEWT Contact Centre

Agent View of the desktop NEWT Contact Centre

Everyone can name off the top of their head any number of times where a service provider or vendor has blown it when it comes to customer care. We even talk about them at parties. The “Oh ya? Well, you won’t believe what happened to me!” stories.

The funny thing is, we do believe them. They all ring true.

Conversely and increasingly, the same can be said about outstanding customer service. Those companies that go above and beyond, defining what a cool purchasing or service experience can and should be all about. We talk about them too.

In today’s business environment, the standards that have been established that define a superior customer experience are high. Indeed, with technology only improving how businesses deal with their customers, regardless of how large or small a business, gaining and retaining customers is all about how they perceive they are being treated.

Further, those businesses that focus on excellent customer care have a far better chance of being successful than those who don’t. Want some numbers to back that up?

  • It costs 6–7 times more to acquire a new customer than retain an existing one –Bain & Company
  • A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy.
  • The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5-20% – Marketing Metrics.
  • 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competitors – Peppers and Rogers, Customer Experience Maturity Monitor

The bottom line is, organizations that have and know how to use the tools that provide superior customer care have a distinct competitive advantage.

Introducing the NEWT Contact Centre

The NEWT Managed PBX Business Phone System is already setting the standard for advanced business communications in Canada. Now, with the introduction of the NEWT Contact Centre, thousands of organizations across the country can add innovative Contact Centre features and functionality that will boost sales, improve customer retention and improve overall customer experience.

Beyond its simple management tools that lead to increased staff productivity and performance management, the NEWT Contact Centre scales for any size business from multi-location cross-Canada enterprises to a local business with a small staff that is looking to improve efficiency.

Full NEWT Contact Centre features and capabilities are here.

At NEWT we are going beyond telecom by providing superior business communication products and services combines with a passion for customer care. The NEWT Contact Centre is a perfect example. We built it in-house, tested it with our own customers and use it 24/7/365 to establish the new standard for customer service in Canadian telecommunications.

The NEWT Contact Centre allows us to meet that goal.

For more on what NEWT Contact Centre can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.

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triOS College Learns How to Save Big with NEWT

triOS College of Business, Technology & Healthcare is an award-winning private career college who has served over 20,000 students and hundreds of education professionals over the past 20 years. The College is expanding at a rapid pace and already has 10 facilities scattered across Ontario. triOS recently came to the realization that in order to serve their students to the best of their ability, they would need a new phone system.

Frank Gerencser, Chairman and CEO of triOS College was days away from signing a million dollar deal for a new phone system with another company when he met with Jody Schnarr, CEO of Fibernetics. Although Frank had invested months of time into negotiations with this other company, the NEWT Business Phone System was just too good of an opportunity to pass up on.

Instead of switching to a phone system that offers 3 times the performance for the same price as their previous phone system, triOS decided to switch to the NEWT Business Phone System as it offers ten times the performance for $10,000 less a month.

Besides from the fantastic money saving components of the NEWT Business Phone System, Frank really liked how the system is tailored to meet the needs of businesses operating in multiple locations. Since NEWT runs over their own Fibernetics CLEC Network, long distance charges are virtually eliminated. Frank also liked how the NEWT System ties all of the locations together under one 4 digit dialing system.

Jason Toms, Manager, IT Services, was astonished when he learned of all of the great features that the NEWT Business Phone System has to offer. Of the 80+ features, there were a few specific ones that really stood out to him.

The Conference Bridge feature allows for any number of callers to dial into a teleconference with a specific PIN code. Jason noted how this feature will save triOS hundreds of dollars a month, as they no longer have to pay other companies to talk to themselves.

Jason saw great value in the Voicemail to Email feature – where callers leave voicemail on the NEWT Business Phone System and an email is sent to the recipient notifying them that they have a new voicemail. Jason also liked the Find Me Follow Me feature – where calls are routed to multiple numbers simultaneously or in a sequence ie: office extension, cell, home. Both of these features keep staff well connected to each other and allow them to be more responsive to students.

newt_pbx_polycom_phoneJason appreciates how easy the NEWT Business Phone System is to operate and found triOS’s transition to the system quick and smooth. It only took an hour of training for staff to understand how to manage the system and triOS will end up saving 1000’s of dollars as they will no longer have to pay to bring in professionals to fix their console. Jason likes the Desktop Console as it significantly improves call management by increasing visibility of extensions and calls for triOS, once again making life easier for staff.

NEWT is providing a phone system that will allow triOS to continue to grow and save money at the same time. Check out more of the testimonials from Frank and Jason and some more benefits of the NEWT Business Phone System for Education.

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Urban X Solutions Inc Keeps Connected with NEWT

MIKE NORWICH - Reason for switchingNEWT’s marketing team recently had the opportunity to sit with Urban X Solutions, one of their local business phone system customers. In 2008 Mike Norwich opened Urban X Solutions Inc. becoming the Kitchener-Waterloo region’s authorized Xerox Canada Sales Agency.

His organizations sales philosophies are:

  1. stay connected to the local market
  2. stay connected to the existing customer base
  3. focus on delivering services for SMB Groups

Urban X Solutions were looking to find a Telco solution that was going to help them to achieve those goals as well as reducing costs.  Mike explained that, “. . . at the end of the day . . . we were paying too much money for the service that we were being delivered, and for what we were getting out of it.”

Norwich took a look at the NEWT Business Phone System and realized that, “. . .  the savings were substantial.”

Right out of the gate, Urban X Solutions was able to save 50% on their Telco bills when they switched to NEWT.  “The amazing part.” explained Norwich, “we cut the number in half including the hardware”.  They were able to get all new hardware from NEWT and still save 50% off their telecom costs starting day one.  “It’s actually going to drop down to more like 90% after three years; so talking just a ridiculous amount of money when you start to peel it back by looking at the system.”

Two NEWT business phone system features that Urban X Solutions said they found most useful are:

  1. Voicemail to Email – emails come directly to Urban X employee smartphones so they don’t have to call in to the office to hear messages. This feature helps provide better service to customers as they are always in touch. Also, it’s simple to send or share the message file with another team member, so they can handle the request.
  2. Call Follow Me – no matter where ever an Urban X employee is, they never miss a call.  Calls are directed directly to their mobile device so when they are on the road they can talk to customers anywhere.

When asked about the Installation process for the NEWT business phone system Norwich said, “it was like clockwork . . . the one thing that I did like was the fact that our old system was still operational while the new one was in, until that magical switch happened between the providers . . . the most important thing was that you need to have a phone system.  You can’t afford down time, so we actually didn’t have any down time when it came to the transition.”

One of the hesitations to switch to the NEWT business phone system was because Norwich owned his old system and thought he would simply pay for repairs to maintain it.  After he looked at the NEWT system, he was able to save 50% right away with all new hardware and provide a solution with features he needed to provide an excellent service to his customers, and his sales agency.

Norwich’s bottom line: “Here’s the one thing I’ll say . . . you always have to look at the big picture when you’re changing stuff, and if you want to get to the end result you’re going to have to do it, and you’re going to have to make a call on it.”

“If I look back and I would have done this sooner, the amount of money we would have saved doing this two years ago versus, you know . . . a year ago, that money would’ve been in my pocket versus being with some other provider . . . “.

Please contact Urban X Solutions to provide you with top quality Xerox WorkCentre™ multifunction products in Kitchener, as well as other Xerox devices. For more on what NEWT Business Phone System and NEWT Business Internet Services can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398

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