Category Archives: Uncategorized

VoIP: No longer a four letter word

If this was, say, 2004 and someone was trying to sell you a VoIP business phone system, their chances were about the same as you buying the Brooklyn Bridge. Of course there were a few suckers early adopters back then, but most avoided it like the plague.

Now, almost 90% of all new business phone installations are VoIP.

In just over a decade, telecom has changed to such a point that the idea of having an actual business “landline” is going the way of the Dodo. In 2012 the AP reported that in the centre for world finance, the business phone capitol of the universe, New York City, there was a 55% decline in landline use. It is predicted that landlines will be completely phased out by 2025.

So, what’s changed in such a relatively short time that VoIP isn’t seen as some fringe, tech alternative to traditional business communications? Through technological advancements, VoIP has evolved into an essential and revolutionary tool supporting the backbone of every organization, and that’s its ability to communicate.

Voice over Internet Protocol bypasses the century-old traditional wireline infrastructure, and by doing so reduced the cost for every telephone call made. That’s how VoIP initially made its inroads – by being cheaper. Today however, there are significant benefits that VoIP brings to a business that still saves money, but also time, labour and along the way, also improves efficiency.

Here are just a few:

Maintenance and Labour

As mentioned earlier, the use of VoIP reduces expenditures for both domestic and overseas calls. This is good news for businesses that transact Canada wide and worldwide. And VoIP offerings, like the NEWT Managed PBX has customizable long-distance packages allowing companies to tailor their plans for their specific needs.

But more than that, cost savings can also be tied to maintenance and manpower expenses. Having only one network for voice and data, the IT department requirements are minimized. Further, purchasing a managed PBX solution takes all the responsibility for maintenance and upgrades out of your hands. Those funds can then be allocated elsewhere for other IT projects or put into marketing and sales.

Enhanced Audio Quality and Calling Features

Because VoIP runs on high-speed Internet, audio quality is significantly better. Not only is the sound better, but also the automation of calls. VoIP providers extend several features such as Find-me-Follow-me, call forwarding, NEWT softphone, voice messaging, voice mailbox, voice to email forwarding and more. For example, the NEWT Managed PBX has over 80 calling features.

Global Reach

With technology moving at a speed of light and globalization happening at a record pace, businesses are looking at high quality work to be done quickly and cheaply. Outsourcing oversees has become a standard business practice, and staying in touch on a constant basis with places like India and China is essential. VoIP allows for the highest level of interaction in a cost-effective manner.

Work Anywhere

To limit their overhead start-up businesses avoid renting physical space in offices, and allow employees to work from anywhere and collaborate using VoIP services. This slashes their budget and allows for money to be spent where all up-and-comers need it most – on development and marketing.

NEWT_BlogAdEstablished businesses are allowing employees to work without leaving the comfort of their home, saving time and energy travelling to and from the office. The cost savings for both employee and employers due to the new level of connectivity VoIP provides is significant.

With broadband Internet becoming almost ubiquitous, VoIP makes practically any spot on the planet an office.

Those are just a few of benefits that come with a VoIP Business Phone solution with more being added on a constant basis.

Once upon a time the word, “VoIP” was synonymous with whole bunches of nasty things.

Now VoIP is nothing less than an essential business service.

 

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It’s National Employee Appreciation Day! Don’t Panic!

1330696558_post_itWhat defines a cool corporate culture? In house massages? A foosball table? A kale smoothie bar? How about a slide?

None of those hurt of course, especially now that the hipster generation who think every company should be Google are upon us, but by far the most powerful component of a positive corporate culture is also the oldest: An ongoing recognition of employees who are doing a good job.

There are tons of studies and statistics that demonstrate that companies with formal, strategic recognition programs enjoy higher levels of employee engagement, individual performance and talent retention. Organizations who recognize that an old fashioned “pat on the back” is simply good business hit their targets at a far higher rate than companies without formal recognition programs.

If your business doesn’t have one of these programs, today is a great day to start. Why? Because someone, somewhere decided the first Friday in March is National Employee Appreciation Day – and they are trying to make a big deal of it.

Meaning you, as a business owner, should make a big deal about it too. It’s the perfect day to do something fun, invigorating or even whacky to show your employees just what you think of them. It’s also a great way to kick off your recognition program, that’s not just limited to one day in March. Here are a few simple suggestions: 

1.  Food The ultimate icebreaker, start the day off by bringing in doughnuts, pastries or muffins. Hand out Tim’s gift cards for their morning drive coffee. Don’t stop there. Your people eat lunch too.  Have something catered brought in, or book a Subway delivery. Whatever it is, regardless of how simple, it will be appreciated – and that’s the whole idea isn’t it? 

2.  Happy Hour Order in a keg, go to Costo for a bunch of wings and pre-cooked apps, and for just a couple of hundred dollars, you have all the fixings for an in-house unwind session. Shut down work at 3:00 and those two hours of relaxed fun will pay dividends all year long.

3.  Half-Day With Pay If you want to bump it up a notch, close up shop at noon on Friday for all non-essential personnel. That half day of lost productivity will go a long way with your staff.

4.  Gift Cards.  Every guy knows that gift cards are a lifesaver at Christmas. They could be for National Employee Appreciation Day just as well. A quick trip to Shoppers Drug Mart will yield you dozens of options to choose from. iTunes, The Keg, whatever. For just a few dollars you can give your people a simple thank you gift.

5.  Get Personal  It may sound old school, but writing a personal note of thanks and appreciation, on actual paper with an actual pen, and giving it to staff will really hit home. Have personalized stationery made for your senior management and have them do the same. E-mail is a great way to communicate, but it’s hardly personal. A handwritten note certainly is.

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We here at NEWT are opting in for option 2. Tomorrow at 3pm, business is closed (except for customer service), and the bar will be open.

A keg of Guinness, wings, music and some laughs are on order. Who wouldn’t appreciate that?

Cheers.

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Why SIP Trunking is more than a three letter word

TleAbr

Today’s telecommunications industry offers a lot of options, making it hard, unless you are in the industry, to understand what your business needs. But what makes it worse is telco’s love of the acronym. No other major industry that I know of abbreviates more so those on the outside trying to look in are plagued with all these three, four, five and six letter combos. Think I’m kidding? Allacronyms.com lists a total of 41,381 telecom acronyms and abbreviations. It’s ridiculous.

The fact is, the telecom industry is shooting itself in the foot (SIITF) because so many great products are lost in this alphabet soup. Take “SIP Trunking”. It’s a buzzy telco term right now, yet few understand what it means or what it even does. So, here’s everything you need to know about Session Initiation Protocol Trunking, but were afraid to ask. And most of it is in actual English.

What is it?

SIP Trunking is a direct connection from your business to your telephone and internet service provider. With a SIP Trunk, you can use VoIP (voice over Internet Protocol) without an IP-PSTN (!?!) gateway (That’s a device that allows communications between the Internet and the Public Switched Telephone Network). Calls can come in or out over traditional landlines, cell phones, or other VoIP networks.

Why all of that is good is, compared to traditional phone service it’s way simpler, less expensive and easier to set up and maintain.

She's a PBX

She’s a PBX

By the way, the “Trunk” part? That’s a telco industry term that originated back when phone calls were circuit-switched. It refers to the physical telephone line that connects switching equipment, like a PBX board, with the service provider.

You know? The ladies plugging those connections into those boards? A SIP Trunk performs a similar function, but it’s digital, not physical. The physical connection can be handled over a SIP trunk line or online via a virtual private network (VPN).

There are three basic components to a typical SIP trunk setup:

  • A private branch exchange (PBX) with a SIP Trunk – routes calls and internet traffic.
  • An enterprise edge device – a firewall that protects your network.
  • Your internet telephone service provider (ITSP) – ISP service with added telephone capability.

What does it do?

SIP Trunks are used for VoIP and internet traffic, including text messages, multimedia uploads and downloads, local and long-distance calling, video conferencing, and other real-time communications. Basically, it’s a lightning-fast, inexpensive reliable connection for what most businesses do online.

The advantages of SIP Trunking

SIP Trunking offers some significant advantages and cost savings over traditional telecom services. Setup is fast and easy and unlike traditional telephony, requires minimal equipment.

  • Cost savings. Switch from traditional telephone service to a SIP Trunking service with VoIP, cuts a businesses telephone bills substantially.
  • Simplicity. Sip Trunks are a direct connection to a provider, as opposed to routing over the public switched network. Organizations can eliminate the IP-PSTN gateway equipment and even in some cases, without a PBX. Maintenance and emergency service restoration is now no longer an organization’s problem, it’s up to the ISP. That also is a cost saving measure.
  • A one stop solution. SIP Trunking means there is a single IP network that handles all communication requirements meaning it is more efficient, less expensive, and easier to maintain.
  • Scalability. Tailoring bandwidth requirements means businesses can manage their data costs around peak periods and slow periods.
  • Multi-location functionality. Connecting your network with SIP Trunking makes it easir to interconnect data centers and remote office locations. Since SIP Trunks are virtual and not physical, you can connect offices or teams anywhere.

Now that you know everything about it, how do you get it?  From Fibernetics, NEWT’s parent company.  Fibernetics is an operating Competitive Local Exchange Carrier (CLEC) regulated by the CRTC, that has direct connectivity into the heart of the incumbents fibre optic networks across Canada. Fibernetics provides SIP Trunks to businesses and organizations around the world. If you want to learn more, please contact our Fibernetics Wholesale Services division HERE.

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SEO for Small Business is a “Must Have”

SEOIt is staggering how business has changed in the 15 short years since Larry Page and Sergey Brin launched their school project named “Google.” Prior to 1998, we had to rely on advertising or let our “fingers do the walking” in the Yellow pages to find a product or service we required.

Now, 89% of consumers say they use search engines to help them make purchasing decisions. Since searchers seldom venture past page one on Google, if your company’s website is buried on page 10, meaning your page ranking is in the dumper, your business is suffering.

This is what Search Engine Optimization (SEO) is all about; getting your website on the first page of Google for people looking for you. Unfortunately, that’s not an easy thing to do. Google is very, very finickity. Its search algorithm is very rigid on how it ranks pages, and sites that it defines as trying to cheat, are punished severely. You couldn’t find them with the Hubble telescope. What Google loves however are sites that are honest brokers of their products and services. Here are some simple SEO best practices that will get your site in Google’s good books, and boost its rankings rapidly. 

Keywords

SEO pros always start here. They do an exhaustive keyword research to come up with a list of search terms prefect for a business. Here’s a secret for you: you can do this yourself. First thing to do: ask someone who is not in your business, “what term would you use on Google to find what we have on our website?” Their answer is your first keyword or search term.

Then plop that into Google and see what it comes up with. If your business isn’t on page one, you have some work to do. Here’s an example using “Brewery.”

Brewery

Our local brewery ranks right at the top, (as it should – they are awesome!) Down at the bottom of the page is where the good stuff is however – Searches related to Brewery:

Brewery_Bottom

Thanks to Google, that’s a pretty good start for your keyword list. Next, build out the list to include variations and geographical locations. e.g. “Cambridge Breweries”. Put all these keywords on a spreadsheet and then check where your site ranks for these keywords. (If it’s not on the first five pages, then it might as well not exist.)

Next, who are your main competitors? Where do they rank on Google? What search terms have them ranking above you?  Just a couple of hours of research can nail down a list of the best search keywords for your specific business.

Using keywords

Google’s algorithms may change, and change again, but the one key aspect of any website that Google has always put as most important is content. Content is king.

This is where your keywords come in. Not too long ago, websites had something called a “keyword metatag” where a site owner would list all the keywords that were salient to their business to help search engines out. Unfortunately these were serially abused by webmasters, so now Google all but ignores them. Today SEO is all about providing usable content for a visitor to make an informed purchasing decision. Fresh, interesting and useful, this is content that utilizes your keywords  – all in the goal of educating the consumer. One thing – don’t super pack in the keywords. Your content has to be readable. The standard rule is no more than 5% keywords.

  • Good websites have content that has been written with the user in mind.
  • Crappy websites have unreadable copy crammed full of keywords that was written for a robot.

Other keyword uses

Keywords are not just for your site’s content, they’re also for your site’s tags, descriptions and headlines for your content. You should also create specific pages for each of your search keywords and terms.

Finally, get Google + and Get Local

No too long ago Google introduced “Blended” results into searches. Blended include a blend of both websites and local business information – mostly from Google+ Local Pages and are typically displayed like this:

Blended search
For this “car insurance” search Google displayed location-based results in prime real-estate right on page 1. Creating a Google + Local page takes about 10 minutes, but Google will find it (Google loves Google +), and in a short while your business will pop up on page one for all local searches for your keywords and search phrases.

Another must for local search: Make sure you claim your listing and fill it out with as much information about your business as you can think of. Use keywords and highlight your products and service. Once you’ve done that, create a Local Google Page. Again, fill out the profile with business details, add a bunch of photos  and make sure you include your logo.

Finally, you have to spread that link to your customers, your personal and professional network, employees and friends and ask/beg them for business ratings and reviews.

Oh, and one last thing

Set up Google Analytics for your site so you can see how well you are doing.

You are off to a good start

Some of this may sound silly, but this is what Google likes – and let’s face it, since 1998, they’re running the show. That’s all you have to do to get going on SEO for your small business. A full blown SEO campaign for your site will be money well spend (as long as you sign with a reputable SEO company – there are many, many posers out there), but if you’re just getting going, take these simple baby steps to get yourself familiar with the process.

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NEWT mini – The “Goldilocks” business phone system

e-bk-easy-readers-04goldilocks-pic3-animWe all grew up on “The Three Bears” where this punk little girl named Goldilocks finds a house in the forest, breaks in, and proceeds to steal all the owner’s porridge but only eating the one she likes best. Then she tries the furniture and smashes the one she liked the most.

Full and exhausted from all that vandalism, she passes out in the kid’s bed, only to be awoken later by the owners.

Terrified at getting caught, Goldilocks screams, runs around the room and just manages to make her escape. Lucky thing as the Bear family, who were the victims of her crime spree, were not in the least bit amused.

This decidedly strange kid’s story has lead to a business theory named after this juvenile delinquent:

Testing three examples or any item, Goldilocks is able to determine that one of them is always too much in one extreme (too hot or too large), one is too much in the opposite extreme (too cold or too small), and one is “just right”. The “Goldilocks principle” states that something must fall within certain margins, as opposed to reaching extremes. When the effects of the principle are observed, it is known as the “Goldilocks effect.”

We introduced our NEWT Managed PBX business phone system it was designed for medium to enterprise sized business. A robust phone technology, it was designed to provide superior communications services to the majority of Canadian businesses, or so we thought. After being in the marketplace, we recognized that we were actually missing out on most of Canadian businesses.

Research showed us that, of the one million Canadian businesses, 610K have 1 to 4 employees, and another 219K have 5- 9 employees meaning approximately 80% of all Canadian businesses require four lines or less. Last year we introduced the NEWT Business Bundle, for companies that only needed a couple of phone lines. Today we’re introducing NEWT mini that brings big business functionality to organizations that only require four lines.

newt_mini_logoNEWT mini is designed with the same powerful feature set as our full fledged NEWT PBX but is a cost-effective alternative for single and multi-location businesses.

NEWT mini has over 60+ features included and is backed by our same 24/7 business class support. Like its bigger brother, mini runs on Fibernetics CLEC private voice and data network, not over the public internet. A fully managed hosted solution and the latest technology avoids headaches associated with older, less robust PBX systems. This hybrid end-to-end solution makes NEWT mini dependable and scalable, while delivering significant cost savings to a company’s bottom line.

Goldilocks might have been a hooligan first offender, but she was onto something. Products, to be suitable for all consumers, need to be flexible to address their specific needs. In other words, they have to be “just right”.

For companies looking for an enterprise business phone solution for their smaller sized organization, the NEWT mini is just that.

newt_mini_diagram2

For more information on NEWT mini, please call us at 1 (855) 366-1773 or set up a callback HERE.

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Businesses Should Show Some Love for Valentine’s Day

ChaucerAnother February 14th is here and that means another Valentine’s Day has rolled around; that “celebration of love” that sets a guy’s budget back a few hundred bucks (at least) in order to avoid the “look”.

Valentine’s Day has taken a bit of a hit of late as it’s being portrayed as just another “Hallmark holiday”; a corporate cash grab supported by the card, flower and diamond industry. While it has morphed into just that, its roots are centuries old, dating back to 1382 in Geoffrey Chaucer‘s Parlement of Foules

Chaucer wrote:

For this was on seynt Volantynys day

Whan euery bryd comyth there to chese his make.

[“For this was on St. Valentine’s Day, when every bird cometh there to choose his mate.”]


Somethings pretty legit if it has 14th century love birds in it don’t you think? Yet, it is what it has become – a guilt driven buying frenzy instead of its original intent – a reminder that it’s always a good idea to show your significant other some love.

The same goes for business. How about using Valentines day to remember that, when it comes to organizations, all relationships matter. And just like the personal variety, business relationships take work and need constant nurturing.

Bump your business relationships up a notch – get personal: Cold corporate communication is so 2000’s. With the onset of social media and the loosening up of the vernacular, a business that still positions itself as lofty, distant, aloof and impenetrable is shooting itself in the foot. Openness and transparency aren’t just a trend, they are an expected reality, and if your business is keeping itself distant from your customers, you could be in danger of a breakup.

It’s the little things that count: Not every customer contact has to be a marketing scheme. When was the last time you called up a key customer just to say, “hello”? Taking your partner for granted is the quickest route to splitsville.

Give something special to that special someone: Every business has their best customer. Why not express your gratitude with a special perk, a discount coupon, a deal or a co-promotion? If you want your partner to keep you happy, keep them happy.

Develop your listening skills: “He never listens to me” is the No.1 complaint women have for men. It’s also the No.1 customer service complaint as well. Tuning out your customers leaves them no alternative but to look elsewhere.

Share the love: Use social media to promote your customers. On Twitter, say thanks to new or loyal followers  in a “Follow Friday” tweet. Say thanks on Facebook and promote their businesses to your followers. Feature them in newsletters. Create unsolicited testimonials for the businesses you do business with. Nothing says “I love you” more than shouting it out loud.

Finally, love the one you’re with: Your organization is happiest when your employees are invested in making your relationship work. Keeping them happy will ensure that they will help spread the love… and stop straying.

Valentine’s day has certainly changed since Chaucer’s day. But the spirit is – more or less – still there. It’s heart is on the right place as it were. Use it as a reminder that your significant other, in whatever part of your life, deserves attention, care and respect.

Now if you’ll excuse me, I’m off to the store to get my special someone something really special.

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We’re Hiring: Do you want to be in Control?

Want to Join our Team?

Want to Join our Team?

Fibernetics Corporation is searching for an energized Controller to join our finance team during a period of growth.  Reporting to the VP Finance, the successful candidate will be responsible for complex accounting analyses, reviewing month-end working papers prepared by other members of the finance team, managing cash flows, developing internal controls and submitting all tax filings on a timely basis.  The Controller will also assist the VP Finance with budgeting, forecasting and other ad hoc reporting as requested.

Desired Skills and Experience

This is a hands-on position requiring strong organizational and time management skills to effectively plan and prioritize workloads in order to meet deadlines.  The successful candidate must be able to work independently as well as part of a team, show initiative and possess a positive attitude.  Candidates must be designated (CA or CGA designation preferred) in combination with a minimum of 5 years of relevant experience.  The successful candidate will demonstrate strong analytical and technical accounting skills as well as the ability to identify opportunities for improvement in internal controls.  The ideal candidate will have experience in the telecommunications industry.  Strong systems skills, including advanced Excel, are required.  Experience with Dynamics GP is a definite asset.

  • Term: 1 year contract (to cover a maternity leave)
  • Benefits: group life, health & dental, vision
  • Vacation: 4 weeks per year
  • Services: Internet and/or home phone for $5 month
  • Onsite gym

Apply here

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A (non Volkswagen variety) T1 101

VolkT1

This is not the T1 you are looking for

I grew up dreaming of owning a Volkswagen T1, the first ever mini-van and poster child of the hippie era and eventually I did manage to find one. In the month I drove it, it was 1) loud, 2) unreliable and 3) psychotically expensive to run. I sold it at a loss because, sanity.

When I got my first ever T1 data connection, it was way better. Reliable, affordable and fast, it was everything my old van wasn’t, except it wasn’t even slightly cool looking.

What is a T1 exactly? A T1 line refers to a specific type of copper or fibre optic telephone line that carries more data than traditional telephone lines. Twisted copper telephone lines have been the standard since practically Alexander Graham Bell was around, and are still used today to transmit voice and data. That standard is being upgraded to fibre optic lines, but most T1 lines are still made of twisted copper and creates a “pipe” capable of blowing through lots of data.

Reliable

T1 service provides dedicated access meaning it is never shared, thus always providing businesses with maximum speed that should rarely be subject to the slowdowns shared services experience at peak hours.

T1 + Business Phone System

T1 lines are mostly used to transmit 24 digitized voice channels, meaning they can provide phone service to an entire office building. Businesses that require multiple phone lines can save a bunch of money by getting a dedicated T1 with a PRI (A what? See here) from a local phone company like NEWT. Perfect for a PBX business phone system, like the NEWT Managed PBX, T1/PRI’s can reduce telecom charges dramatically as companies will no longer have to pay multiple monthly phone line charges, plus NEWT’s Business PRI service includes all Canadian long distance. Bonus!

Cost Effective

Pricing for the T1 line is location dependent due to the distance between the telcom and the place of business. NEWT’s T1 services start at $495.00/Month.

In many cases T1’s can save companies a bundle on their monthly telecom bills. To find out if a T1 is a good fit for your company, please give the NEWT team a call at 1-866-261-3585 or visit our website for more information.

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Heavy call volume? Cut your overhead with a PRI

PRIFirst, a quick explanation of what a PRI is…

There are two varieties of ISDN service offered: BRI or Basic Rate Interface and PRI or Primary Rate Interface. BRI is a low capacity service intended for residential and small business applications. PRI is the high capacity service carried on T1 trunk lines between telco central offices and your location.

PRI divides a T1 digital signal into 24 channels of 64 Kbps capacity per channel. 23 of these channels can be assigned as one telephone call each, the equivalent of having 23 separate telephone lines. The 24th channel is used for signaling information and special features such as caller ID. This service provides DID or Direct Inbound Dialing for direct station calling with a 10 digit number to a person or department.

That’s a basic PRI. The NEWT PRI is a digital access solution that connects the NEWT Voice Network to a PBX or phone system, while offering multiple feature functionalities. NEWT PRI improves day-to-day calling operations, reduces phone system complexity by eliminating the need for voice lines or trunks and includes features such as Calling Line Identification (CLID) and Dialed Number Identification Service (DNIS): while increasing call connect speed and productivity.

20-40% Cost Saving:

The NEWT PRI typically reduces your monthly local access cost by switching from traditional analog phone lines to PRI digital services. Savings average between 20 – 30%. NEWT PRI also includes unlimited local and long distance calling in Canada adding even more to the savings.

Features:

DID (Direct Inward Dialing) feature allows users/departments to have their own dedicated phone number. This alleviates congestion in the auto-attendant, eliminates clients need to route through menus to speak with end user, provides a personal feel to clients, and provides privacy to end user.

DID LoIX feature is the same as the DID feature but allows the user to use a dedicated phone number outside their local calling area. The is great for marketing to provide a virtual local presence rather than using a Toll Free number. Also, eliminates Toll Free usage charges.

Increase Productivity:

ISDN PRIs are more effective than traditional analog lines. Length of time to answer and place calls is shortened, which is critical for small to large call centres to manage more calls per day.

Equipment Required:

NEWT’s ISDN PRIs are provisioned on DS1/T1 access and demark CPE (Customer Provided Equipment) from customer premise to Fibernetics CLEC Network. ISDN PRIs are compatible with the majority of Key Systems and PBXs.

Who Needs a PRI:

ISDN PRI are used by mid-market to enterprise companies as ISDN PRIs can support large volume of inbound and outbound calling.

For more information we invite you to contact our sales team to see if the NEWT PRI is a good fit for your organization. 1-888-996-6398

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Some Lesser Known Features of the NEWT Managed PBX

WebThis week our in-house trainer Lesley Forbes held a drop-in Webinar Session for NEWT Managed PBX business phone system clients, answering any questions they may have on their phone system.

Beyond the usual FAQ’s, the following three jumped out at Leslie because they don’t come up too often.

Question #1 : Client has two business telephone numbers under different business names. Only one receptionist for both businesses. When she dials out is there a way that the individual business number can appear so she can differentiate to the person she dials ?

Answer – By using the dial prefix drop down box within the telephone number tab you can select via the drop down box a dial prefix number that can be used when dialing out. When dialing out use the prefix number the number associated with the option you selected and saved.

Question #2 : Can you adjust the ring tone to be different for transferred calls vs incoming calls on an extension?

Answer – By adjusting the ring type on a handset and changing the incoming ring tone on a phone number via the phone number tab in the Configuration Facility; it will allow the caller the option to differentiate the type of call that is coming to their handset. Transferred calls will ring according to the handset setting vs incoming direct calls will ring according to the phone number setting

Question # 3: what is the difference between the YES setting vs COMPRESSED setting in the voicemail to email option in an extension page?

Answer–  “COMPRESSED” delivers a smaller sized wavefile which may interfere with the sound quality of the message. The “YES” option will deliver the wavefile in its original size and should not impact the sound quality of the message.

Having over 60 features on the NEWT Managed PBX means knowing them all, and taking advantage of what’s there is an ongoing process. That’s precisely what Lesley’s training sessions are all about.

If you are interested in taking part in one of Lesley’s twice weekly training sessions please register here.

Also, if you have a question you need answered, during the seminar Lesley also will field any “HOT TOPIC” questions our clients would like addressed in the workshop. If you have any questions, please send them to newttraining@corp.fibernetics.ca by noon the day before the session.

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