We’re Hiring: Join The NEWT Product Development Team As A Product Specialist

newt_pbx_polycom_phoneOne of the main reasons NEWT has become the choice for Canadian businesses when it comes to their telecommunications needs is our products. Our customer service and pricing structure are a big part of the picture, but where the rubber hits the road is the technology. Ours just works.

Designed and engineered in-house at our Cambridge headquarters by our product development team, our NEWT Business Phone System currently has more than 80 enterprise calling features that maximize organizational efficiency. But before our clients get to play, we have to make sure all of our technology works  – and not some of the time, all the time. That’s why we are looking for a:

Product Specialist, NEWT

Position Overview:

Reporting to the Directors of Product Management, the Product Specialist will have the following responsibilities:

Responsibilities:

  • Perform product testing working with Q/A team as required;
  • Lead the NSR (Non Standard Request) process including design, pricing and provide technical guidance to the teams;
  • Provide timely responses to all NSR requests;
  • Perform cost analyses and provide pricing recommendations (with input from others);
  • Assisting in the design, integration, configuration, testing and deployment of NEWT non-standard solutions;
  • Contribute to product documentation;
  • SME (Subject Matter Expert) on NEWT voice & data solutions/technologies/products;
  • Occasionally assist the sales teams as a technical resource in customer calls/meetings ;
  • Create network and solutions diagrams, supported by NEWT-Support team;
  • Escalation resource for Level 1 & Level 2 Support  teams regarding product/feature knowledge;
  • Participate in voice & data product & portfolio roadmap discussions;
  • Conduct research into technology & products including competitive analysis as required;
  • Assist with System Integration and Network augments due to product introductions. (Working with other groups)
  • Work with the product development team as required, including providing technical recommendations, improving the customer experience, enhancements to meet customer needs and market circumstances;
  • Participate in RMA management program;
  • Enforce and educate on the established NEWT standards for the product suite to internal staff and partners;

Essential Knowledge and Skills:

  • 5 years experience in Voice and Data communication industry ideally with a service provider (ILEC, CLEC, Cableco, ITSP);
  • Understanding of DSL, T1, Ethernet ;
  • Understanding of DOCSIS and wireless technologies an asset;
  • Experience with deploying and designing VoIP solutions;
  • Broad  market knowledge in the VoIP and PBX space;
  • 5 years of Experience with LAN/WAN networking technologies;
  • Familiar with Quality of Service (QOS) models and best practices;
  • Working knowledge of networking protocols, Software and Operating systems including: TCP/IP, SIP, IPSec, Unified Communications, CDP, LLDP, PPPoE, DHCP, DNS, Asterisk;
  • Strong organizational, verbal, written and documentation skills;
  • Highly self motivated;
  • Attention to detail;
  • Able to work independently and as team player;
  • Able to identify and complete work on time with limited supervision.

Additional Desired Qualifications:

  • 5-7 years experience in similar role;
  • Demonstrated troubleshooting and diagnostic skills
  • College/University education (preferably in Computer Science or Engineering)
  • CCNP, CCNA, CCIE

If you are looking to join the inovative team of NEWT product developers, please forward your resume and cover letter to:  careers@fibernetics.ca

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