Tag Archives: Attendant Consoles

Holiday Features

NEWT Holiday Features

With the holidays quickly approaching, it’s time to start preparing your organization for the upcoming season.

While everyone is away from the office, you will want to ensure that customers stay informed and all messages are received. Here are three ways the NEWT Managed PBX can help your company during the holiday season.

Holiday and Alternate Auto Attendant Message

Of all the great features that make a modern hosted phone system superior, tHoliday Callinghe most important one for people looking to have a flexible schedule during the holidays is Auto Attendant.

The Auto Attendant feature can be used for anything from a simple greeting to call forwarding. Calls can easily be routed with a holiday-specific greeting via the Alternate Auto Attendant Message. This feature allows organizations to pre-record Holiday Greetings and office closures while having the ability to toggle between holiday recordings and the normal day-to-day auto attendant recordings.

Time of Day Scheduling provides the option to schedule Auto Attendants to customize how calls reach your business based on the time of day and day of the week. For example, a company may usually prefer callers reach a live receptionist during the day, but during the holidays they want to provide a self-serve Auto Attendant option.

Sound File Management

Season’s greetings and holiday music are perfect for enhancing the on-hold caller experience. The Sound File Management feature allows customers to upload and assign audio files for On Hold Messaging and Automated Attendant menus. Plan your On-Hold messaging and music early to remind your customers that you appreciate and value their business and wish them the very best during the holiday season.

Voicemail Enhancements

Holiday VoicemailWith your holiday greeting in place and your auto attendant configured, it’s important to ensure that you won’t miss any messages. When your auto attendant routes calls to voicemail, messages will be delivered to a user via email. The Voicemail Message Alert feature will notify them that they have an unread message waiting in their extension’s voicemail inbox and Visual Voicemail will allow users the ability to view, listen and delete multiple voicemail messages at one time.

Messages are stored in the NEWT Cloud and can be converted to a .wav file and emailed to a specific email address, which can then be listened to on a computer or Smartphone.

Whether you are away from the office for a few days or a few weeks, NEWT Managed PBX can help you stay connected to your clients over the holiday season. To learn more, visit business.fibernetics.ca.

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Communication Is At The Heart Of A Successful Business

attendant console toronto

Communication is the heart of every success business.  That statement has gone from being just a “general rule of thumb” to a really powerful business model.  Why?  Because technology has evolved our communication process and tools.  Your business isn’t just about your phone system anymore.  In today’s business world, you have to be accessible and informed.

That means you simply have to have the most advanced technology out there.   But if you don’t communicate effectively, all the hi-tech gagetry in the world isn’t going to give you an edge over your competitor.

Here are a couple of reasons why.

1.  The purest definition of communication is “imparting information or news”.  What kind of communication are you imparting when you speak with your clients?  Do they see your number come up and groan inwardly while simultaneously hitting that decline call button?  Your client is, well, your client.  They don’t want to hear about your dog, your wife, your hangover or your trip to Atlantic City.  And they certainly don’t want to hear how stressed out or busy YOU are.  You don’t want to be the caller they avoid.  Use your time wisely and communicate the information they need in a friendly but informative way.  Stick to the point.  It will go a long way in your business relationships.

2.  You know how busy you are?  Well, so is your client.  Their time is valuable – treat it that way.  Sure, you might have a ton of information for them.  But is a phone call the best way to impart that?  Sometimes, but not always.  Consider how critical your news is.  Is a quick call sufficient?  Can you leave a voice message?  Would an email be more efficient?   If there is a lot to cover, ask your client if they have the time to talk now.  If not, schedule a block of time in the future.  Don’t assume that just because YOU are calling and THEY answered, that they are available for a lengthy conversation.  Be aware and be considerate of your clients’ time.

Regardless of where you are, from Victoria to Toronto or anywhere in between, communication is truly the heart, or lifeblood, of your business.  Take a minute and consider how well you communicate.  Do you have the best tools?  Is your phone system outdated?  Do you have an attendant console, conference bridge, DID and voicemail to email capabilities?  If not, you might be losing customers because they can’t communicate with you.  And beyond your devices, how are your communication skills?  Do they need some updating, too?  Always remember that relationships are about people.  Learning to communicate efficiently, effectively and considerately will help you forge better and stronger relationships with your clients.

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