Tag Archives: Business

PBX for Realtors

5 Reasons Why NEWT is the Right Choice for Realtors

One of the biggest challenges real estate firms are facing today is keeping up with modern technology. PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients.

If you’re ready to bring your connection out of the stone age – or perhaps you’re tired of expensive and complicated systems, then this real estate guide will shine a light on what you should be looking for in a business phone system.

Why Hybrid Cloud Phone System is the Perfect Choice

1. Mobility

Nearly a third of all real estate agents spend more time working outside of the office. While email and text messages are easily accessible through a handheld device, realtors reported that 91% of their communication with clients is done by telephone.

Find Me, Follow Me and Direct Inward System Access (DISA) allows for integration with mobile devices and will enable employees to make calls from their mobile phones as if they were calling from the office.

2. Client Experience

Home buyers are looking for real estate Real Estate Agentagents who are responsive and up-to-speed on new technology. A report from the National Association of REALTORS® (NAR) found that when communicating with their agent, recent buyers found it essential that their agent calls them personally.

Most clients prefer to talk on the phone so, it only makes sense that realtors can be reached seamlessly on their mobile device. To ensure critical calls are never missed, NEWT routes calls from office phones to mobile devices, helping realtors stay connected to their clients.

3. Flexibility

Finding a scalable system with the flexibility to grow as quickly and proficiently with the company can be a challenge for many realtors, especially when companies have offices in multiple locations. Traditional phone systems can be a point of frustration for realtors and clients. Moving effortlessly from properties to the office is essential for callers and staff.

Not only does NEWT help with multi-site companies, but it also helps companies of all sizes keep up with continually evolving technology and keep team members within the same phone system. NEWT Managed PBX is easy to manage and update, allowing realtors to add and remove functionality and users as needed – without the hassle.

4. Easy to ManageNEWT Attendant Console

Using outdated analog phone systems can be complicated and inconvenient. Trying to manage, change settings, or update an outdated system can be complicated and a strain on productivity.

NEWT can make it easier to manage from a technical standpoint. Features such as the NEWT Attendant Console improve call management by increasing visibility of extensions and calls to your company.

5. Cost

Every business is looking for ways to increase profit and cut down on costs, but not at the expense of quality. PBX systems are known for being cost-effective and high-quality – two things any realtor and savvy businessperson strives for.

NEWT is fully-managed, with an all-included feature set. NEWT clients have seen up to an 80% reduction in their monthly telecom expenses by eliminating the cost of business phone lines.

What’s Next

Are you ready for reliable communication that is fully-managed and easy to use? NEWT can ensure that you’re always connected and never miss an important call. Contact us today to speak with a product specialist.

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Communication Is At The Heart Of A Successful Business

attendant console toronto

Communication is the heart of every success business.  That statement has gone from being just a “general rule of thumb” to a really powerful business model.  Why?  Because technology has evolved our communication process and tools.  Your business isn’t just about your phone system anymore.  In today’s business world, you have to be accessible and informed.

That means you simply have to have the most advanced technology out there.   But if you don’t communicate effectively, all the hi-tech gagetry in the world isn’t going to give you an edge over your competitor.

Here are a couple of reasons why.

1.  The purest definition of communication is “imparting information or news”.  What kind of communication are you imparting when you speak with your clients?  Do they see your number come up and groan inwardly while simultaneously hitting that decline call button?  Your client is, well, your client.  They don’t want to hear about your dog, your wife, your hangover or your trip to Atlantic City.  And they certainly don’t want to hear how stressed out or busy YOU are.  You don’t want to be the caller they avoid.  Use your time wisely and communicate the information they need in a friendly but informative way.  Stick to the point.  It will go a long way in your business relationships.

2.  You know how busy you are?  Well, so is your client.  Their time is valuable – treat it that way.  Sure, you might have a ton of information for them.  But is a phone call the best way to impart that?  Sometimes, but not always.  Consider how critical your news is.  Is a quick call sufficient?  Can you leave a voice message?  Would an email be more efficient?   If there is a lot to cover, ask your client if they have the time to talk now.  If not, schedule a block of time in the future.  Don’t assume that just because YOU are calling and THEY answered, that they are available for a lengthy conversation.  Be aware and be considerate of your clients’ time.

Regardless of where you are, from Victoria to Toronto or anywhere in between, communication is truly the heart, or lifeblood, of your business.  Take a minute and consider how well you communicate.  Do you have the best tools?  Is your phone system outdated?  Do you have an attendant console, conference bridge, DID and voicemail to email capabilities?  If not, you might be losing customers because they can’t communicate with you.  And beyond your devices, how are your communication skills?  Do they need some updating, too?  Always remember that relationships are about people.  Learning to communicate efficiently, effectively and considerately will help you forge better and stronger relationships with your clients.

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