Tag Archives: Out of Office

Holiday Features

NEWT Holiday Features

With the holidays quickly approaching, it’s time to start preparing your organization for the upcoming season.

While everyone is away from the office, you will want to ensure that customers stay informed and all messages are received. Here are three ways the NEWT Managed PBX can help your company during the holiday season.

Holiday and Alternate Auto Attendant Message

Of all the great features that make a modern hosted phone system superior, tHoliday Callinghe most important one for people looking to have a flexible schedule during the holidays is Auto Attendant.

The Auto Attendant feature can be used for anything from a simple greeting to call forwarding. Calls can easily be routed with a holiday-specific greeting via the Alternate Auto Attendant Message. This feature allows organizations to pre-record Holiday Greetings and office closures while having the ability to toggle between holiday recordings and the normal day-to-day auto attendant recordings.

Time of Day Scheduling provides the option to schedule Auto Attendants to customize how calls reach your business based on the time of day and day of the week. For example, a company may usually prefer callers reach a live receptionist during the day, but during the holidays they want to provide a self-serve Auto Attendant option.

Sound File Management

Season’s greetings and holiday music are perfect for enhancing the on-hold caller experience. The Sound File Management feature allows customers to upload and assign audio files for On Hold Messaging and Automated Attendant menus. Plan your On-Hold messaging and music early to remind your customers that you appreciate and value their business and wish them the very best during the holiday season.

Voicemail Enhancements

Holiday VoicemailWith your holiday greeting in place and your auto attendant configured, it’s important to ensure that you won’t miss any messages. When your auto attendant routes calls to voicemail, messages will be delivered to a user via email. The Voicemail Message Alert feature will notify them that they have an unread message waiting in their extension’s voicemail inbox and Visual Voicemail will allow users the ability to view, listen and delete multiple voicemail messages at one time.

Messages are stored in the NEWT Cloud and can be converted to a .wav file and emailed to a specific email address, which can then be listened to on a computer or Smartphone.

Whether you are away from the office for a few days or a few weeks, NEWT Managed PBX can help you stay connected to your clients over the holiday season. To learn more, visit business.fibernetics.ca.

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Voicemail to Email feature

3 Beneficial Features for Out of Office Workers

With over 80 features, NEWT Managed PBX phone system offers a unique and convenient experience.

They are the brave individuals who choose to wander out into the concrete jungle to get things done in face to face meetings. These courageous folks are known as out of office workers. However, what are you supposed to do when people call from within the office?

Here are three NEWT features that can help out of office workers get the messages they need without checking into the workplace.

Call Forwarding

With NEWT’S fully managed hybrid PBX system, you’ll be able to use the “Find Me Follow Me” feature to make sure those important calls get to you promptly. All you have to do is program your numbers into the console, and the system will be able to reroute the call to multiple numbers simultaneously or in sequence, i.e. cell phone and home. Whether you’re on the job site impressing a client or suppressing your road rage on highway 401, the call will find you.

Voicemail to Email

Now, if you don’t want a call to find you right at this moment, here’s another helpful feature. Instead of having someone leave a voicemail on your cell phone or office phone, which needs pesky passwords and confusing navigation options, send it to your email! After inputting the numbers into the console, you can send voicemails to email by inputting a designated email address. Messages will be saved as MP3 files, allowing you to listen to each of them with ease on your computer or smartphone.

Time of Day Scheduling

rawpixel-1061533-unsplashSometimes we find ourselves in a situation where we have absolutely no time to answer calls or look through emails. That’s where the “Time of Day Scheduling” feature comes in handy. Within your NEWT console, you can input your numbers and emails, and you can also set the time of day you’d like calls forwarded to you. Simply select the day of the week and adjust what time you’d like these calls to go to you. For example, on Tuesdays, I’d like the “Find Me Follow Me” feature to activate at 10 a.m. when I leave the office and deactivate at 3:45 when I return.

So whether you’re in the office or venturing out into the world, NEWT has plenty of features to help you get through your day. To learn more about the latest features from NEWT, visit our features page.

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