Tag Archives: PBX

Holiday Features

NEWT Holiday Features

With the holidays quickly approaching, it’s time to start preparing your organization for the upcoming season.

While everyone is away from the office, you will want to ensure that customers stay informed and all messages are received. Here are three ways the NEWT Managed PBX can help your company during the holiday season.

Holiday and Alternate Auto Attendant Message

Of all the great features that make a modern hosted phone system superior, tHoliday Callinghe most important one for people looking to have a flexible schedule during the holidays is Auto Attendant.

The Auto Attendant feature can be used for anything from a simple greeting to call forwarding. Calls can easily be routed with a holiday-specific greeting via the Alternate Auto Attendant Message. This feature allows organizations to pre-record Holiday Greetings and office closures while having the ability to toggle between holiday recordings and the normal day-to-day auto attendant recordings.

Time of Day Scheduling provides the option to schedule Auto Attendants to customize how calls reach your business based on the time of day and day of the week. For example, a company may usually prefer callers reach a live receptionist during the day, but during the holidays they want to provide a self-serve Auto Attendant option.

Sound File Management

Season’s greetings and holiday music are perfect for enhancing the on-hold caller experience. The Sound File Management feature allows customers to upload and assign audio files for On Hold Messaging and Automated Attendant menus. Plan your On-Hold messaging and music early to remind your customers that you appreciate and value their business and wish them the very best during the holiday season.

Voicemail Enhancements

Holiday VoicemailWith your holiday greeting in place and your auto attendant configured, it’s important to ensure that you won’t miss any messages. When your auto attendant routes calls to voicemail, messages will be delivered to a user via email. The Voicemail Message Alert feature will notify them that they have an unread message waiting in their extension’s voicemail inbox and Visual Voicemail will allow users the ability to view, listen and delete multiple voicemail messages at one time.

Messages are stored in the NEWT Cloud and can be converted to a .wav file and emailed to a specific email address, which can then be listened to on a computer or Smartphone.

Whether you are away from the office for a few days or a few weeks, NEWT Managed PBX can help you stay connected to your clients over the holiday season. To learn more, visit business.fibernetics.ca.

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PBX for Realtors

5 Reasons Why NEWT is the Right Choice for Realtors

One of the biggest challenges real estate firms are facing today is keeping up with modern technology. PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients.

If you’re ready to bring your connection out of the stone age – or perhaps you’re tired of expensive and complicated systems, then this real estate guide will shine a light on what you should be looking for in a business phone system.

Why Hybrid Cloud Phone System is the Perfect Choice

1. Mobility

Nearly a third of all real estate agents spend more time working outside of the office. While email and text messages are easily accessible through a handheld device, realtors reported that 91% of their communication with clients is done by telephone.

Find Me, Follow Me and Direct Inward System Access (DISA) allows for integration with mobile devices and will enable employees to make calls from their mobile phones as if they were calling from the office.

2. Client Experience

Home buyers are looking for real estate Real Estate Agentagents who are responsive and up-to-speed on new technology. A report from the National Association of REALTORS® (NAR) found that when communicating with their agent, recent buyers found it essential that their agent calls them personally.

Most clients prefer to talk on the phone so, it only makes sense that realtors can be reached seamlessly on their mobile device. To ensure critical calls are never missed, NEWT routes calls from office phones to mobile devices, helping realtors stay connected to their clients.

3. Flexibility

Finding a scalable system with the flexibility to grow as quickly and proficiently with the company can be a challenge for many realtors, especially when companies have offices in multiple locations. Traditional phone systems can be a point of frustration for realtors and clients. Moving effortlessly from properties to the office is essential for callers and staff.

Not only does NEWT help with multi-site companies, but it also helps companies of all sizes keep up with continually evolving technology and keep team members within the same phone system. NEWT Managed PBX is easy to manage and update, allowing realtors to add and remove functionality and users as needed – without the hassle.

4. Easy to ManageNEWT Attendant Console

Using outdated analog phone systems can be complicated and inconvenient. Trying to manage, change settings, or update an outdated system can be complicated and a strain on productivity.

NEWT can make it easier to manage from a technical standpoint. Features such as the NEWT Attendant Console improve call management by increasing visibility of extensions and calls to your company.

5. Cost

Every business is looking for ways to increase profit and cut down on costs, but not at the expense of quality. PBX systems are known for being cost-effective and high-quality – two things any realtor and savvy businessperson strives for.

NEWT is fully-managed, with an all-included feature set. NEWT clients have seen up to an 80% reduction in their monthly telecom expenses by eliminating the cost of business phone lines.

What’s Next

Are you ready for reliable communication that is fully-managed and easy to use? NEWT can ensure that you’re always connected and never miss an important call. Contact us today to speak with a product specialist.

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Summer Features

Sit Back, Relax and Enjoy Summer Vacation with NEWT

Ah, summer. A time for relaxation and release from the clutches of winter. Whether you’re embracing the warm weather or taking a vacation, summer is the perfect time to step out of the office.

Disconnecting entirely while on vacation is easier said than done – if you have a crucial role within an organization, it may be difficult to remove yourself. However, it is essential for any busy bee like yourself to take a break.

NEWT offers over 70 unique and convenient features to simplify your telecom needs, making it easier to go on vacation with peace of mind. Here are 5 NEWT Business features you can use to maximize your vacation and stay connected.

Top 5 Vacation Features

1. Find Me Follow Me
Are you ever concerned about missing a call while you’re sipping a cold beverage at the cottage? As we all know, a missed opportunity can be lost dollars, and a voicemail may not suffice depending on the caller. With the Find Me Follow Me feature, never miss an urgent call. Find Me Follow Me will ensure that no matter where you are, customers can contact you seamlessly. This feature enables incoming calls to “find me” and deliver them to any location, while “follow me” provides the ability to receive calls at any assigned number. Forward your calls to multiple numbers simultaneously, including office extensions, home phones and cell phones.

2. Holiday/Alternate Auto Attendant Message
If you’re heading out of the office for a trip to the Bahamas or a soul-searching journey through the mountains, Holiday/Alternate Auto Attendant Message will allow you to pre-record alternate greetings and office closures. This feature also gives you the ability to toggle between the Holiday/Alternate Recording and the Normal Day-to-Day Auto Attendants recording.

3. Enhanced Conference Bridge
Listen in or participate in important calls while Cellyou’re away on vacation with the Enhanced Conference Bridge feature. NEWT Managed PBX provides a free hosted cloud-based conference bridge service with an extensive moderator set including, listen only, leadership role, participant status view, mute/unmute of participants and disconnect participants. Whether you’re in a car, a plane, or paragliding in the Caribbean, you can still check into your company’s weekly meetings without missing a beat.

4. Call Detailed Records (CDR)
From catching up on paperwork, emails, and putting out office fires, getting back from a vacation can be pretty hectic. NEWT can help solve a few of those issues. Call Detailed Records gives you the ability to view inbound and outbound calls per extension (or all expansions), for a specified time frame. This feature is available on the PBX interface in near-real time for local and long-distance calls.

5. Voicemail
It may seem like a typical feature, but voicemail is essential to any phone system especially when you are away from the office. Each PBX Extension can be assigned a dedicated voicemail box. Messages are stored in the NEWT Cloud with no limits regarding the number of messages that can be saved. Also, they can be saved as MP3s! When desired, each voicemail can be saved as an audio file and sent straight to your email, removing the hassle of remembering that pesky voicemail password. Standard Voicemail Features include saving messages, forwarding messages, temporary greetings and message folders.

Stay Connected

Vacation

With NEWT, you’ll no longer have to worry about missing anything crucial while away from the office. So, sit back, relax and enjoy your summer vacation.

To learn more about NEWT call 1-888-996-6398 or visit our website at business.fibernetics.ca.

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Alphabet Soup – What is DID?

DID (Direct Inward Dialing)Here at NEWT we sometimes feel like we’re swimming through a bowl of alphabet soup. Yeah, we use a lot of acronyms: PBX, DID, ANA, CLEC, VOIP, CDR, PRI, DSL, DISA…LMNOP…X, Y, and Z!

It can be pretty overwhelming for the average Joe who isn’t part of the telecom world. You almost need a special dictionary to understand what we’re referring to.  But you don’t, because that’s what we’re here for.  So we thought we’d take a minute and explain one of the acronyms in our feature menu.  DID stands for Direct Inward Dialing.

Direct inward dialing is a popular feature that many telephone companies offer customers utilizing private branch exchange (PBX) systems. Initially the term referred to the ability of extensions on a private branch exchange to be reached directly from outside the system through the use of a regular outside number. Today those direct numbers are referred to by voice-over-IP providers as DIDs. The system works through the use of trunk lines provided by the phone company. Calls enter through the trunk lines and are routed automatically to the desired extension.

Men Communicating Through Computer Monitor

This saves customers money by reducing the number of phone lines they need.

Old DIDs used analog circuits powered by equipment on the customer’s premises. Today DIDs tend to be delivered through the use of PRI circuits. Modern DID service can also be used in combination with fax servers and Voice over Internet Protocol (VoIP) communications. DID numbers are linked to a communications gateway. Companies that need international DID numbers can purchase them in bulk from international providers.

Hungry for more info?  NEWT’s DID’s are provided by our wholesale division. You can contact us here.  We’d be happy to spoon-feed you (get it?) all the answers you need to navigate the sometimes soupy waters of telecom acronyms.

 

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What is a PBX?

Phone System

PBX is an abbreviation of the term Private Branch Exchange. A private branch exchange or PBX is a network or private phone system which can be used by members of an organization to communicate in-house. PBX users also share a number of outside lines which allow them to make calls outside the company. Companies use it because it saves a significant amount of money on phone calls within the company. It also saves time. When calling in-house you only dial 3 or 4 digits. PBXs are sometimes referred to as electronic private branch exchange (EPBAX), computerized branch exchange (CBX) or private automatic branch exchange (PABX.)

Aside from telephones, PBXs can be used in conjunction with fax machines, modems and many other business machines. One of the features of PBXs which is of great value to businesses is the ability to automatically select an outgoing line with no human intervention. They are packet switched networks so they can handle a great deal of data. Some smaller companies opt for a hosted PBX because there is no need to purchase expensive hardware. This saves money and manpower. The calls are managed offsite and delivered via the internet.

Initially the term PBX had meant switchboard operators running switchboards by hand. Today the acronym is used to designate any type of complex, in-house phone switching systems. A standard in-house PBX usually requires an internal switching network, a Microcontroller, specialized cards, telephones sets, outside Telco trunks, a console, interconnecting wiring, and an uninterrupted power supply.

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Having fun at Oktoberfest

waterloo

The most spectacular Oktoberfest in Canada takes place in the twin cities of Kitchener and Waterloo, Ontario. Originally, this metro area was called Berlin, Ontario, so many authentic German traditions have been preserved.

This celebration is filled with opportunities to sample fine beers, cheeses, sausages and German cuisine. People in full authentic costumes roam the streets educating visitors about German and Canadian customs. Music, theatre and souvenir booths are abundant day and night. The entire area, with its Bavarian-inspired architecture, celebrates for nine raucous days culminating on Thanksgiving, the second Monday in October.

Up to 1 million visitors travel to this area to celebrate Oktoberfest. For this reason, residents and business owners must make constant improvements in how they accommodate shoppers and guests.

This year, one of the biggest improvements is the integration of PBX Voice and IP Cloud technology all over the city. The incorporation of this modern service allows those organizing for Oktoberfest to handle a much greater volume of calls and reservations. It also allows guests to plan for travel to Kitchener and Waterloo far ahead of time. The blending of old world charm and tradition with sophisticated modern communication allows everyone to enjoy Oktoberfest more fully without hassle.

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