For sixty-five years, Moffatt & Powell RONA has been providing homeowners and DIYers with building and home improvement solutions. Their aim is to provide the best customer service experience throughout their communities, and they weren’t going to let a pandemic drive a wedge between them and their goals. “Pre-pandemic, every call had every phone
Is the pandemic exposing weaknesses in your business phone system? A member of our NEWT Team recently pulled his bike out of storage and decided it needed a tune-up before riding. Normally he would just wheel his bike a few blocks and through the open door of the local repair shop alongside all the
Retailers need a cost-effective, always-on voice system that is easy-to-implement. Most small businesses, including restaurants and retail stores, depend on a reliable voice system to keep their business moving forward. However, unlike the corporate offices that rely heavily on business communications services for all their business operations, retail establishment have counted on their brick-and-mortar
With over 80 features, NEWT Managed PBX phone system offers a unique and convenient experience. They are the brave individuals who choose to wander out into the concrete jungle to get things done in face to face meetings. These courageous folks are known as out of office workers. However, what are you supposed to do when people call
One of the biggest challenges real estate firms are facing today is keeping up with modern technology. PBX (Private Branch Exchange) solutions can help real estate agencies gain a competitive edge and maintain fast and efficient communication with clients. If you’re ready to bring your connection out of the stone age - or perhaps you’re
Ah, summer. A time for relaxation and release from the clutches of winter. Whether you’re embracing the warm weather or taking a vacation, summer is the perfect time to step out of the office. Disconnecting entirely while on vacation is easier said than done - if you have a crucial role within an organization,
President John Stix welcomes the new NEWT sales team to their new office at 200 Bathurst in Waterloo, Ontario The last few years for NEWT have been the best in the history of the company. Exponential growth was realized from 2013 to 2014 and 2015 is already projected to top them both dramatically.
We've all been there. On a conference call or a webinar with lots and lots of participants, and every time someone joins in, "ding!" And then "ding - ding, ding - ding, ding, ding," and it's like that, on and off, for the duration of the call. It is, in a word, annoying. We heard
Agent View of the desktop NEWT Contact Centre Everyone can name off the top of their head any number of times where a service provider or vendor has blown it when it comes to customer care. We even talk about them at parties. The "Oh ya? Well, you won't believe what happened to
triOS College of Business, Technology & Healthcare is an award-winning private career college who has served over 20,000 students and hundreds of education professionals over the past 20 years. The College is expanding at a rapid pace and already has 10 facilities scattered across Ontario. triOS recently came to the realization that in order to serve
