First, a quick explanation of what a PRI is... There are two varieties of ISDN service offered: BRI or Basic Rate Interface and PRI or Primary Rate Interface. BRI is a low capacity service intended for residential and small business applications. PRI is the high capacity service carried on T1 trunk lines between telco central
This week our in-house trainer Lesley Forbes held a drop-in Webinar Session for NEWT Managed PBX business phone system clients, answering any questions they may have on their phone system. Beyond the usual FAQ's, the following three jumped out at Leslie because they don't come up too often. Question #1 : Client has two business telephone
Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn't stop there as new features are always being introduced, and new employees require education as
You are on the phone. It's ringing. You're looking at your computer, checking email, web pages, the sports scores, whatever, while waiting for the voicemail to pick up and then BOOM! An actual person answers. You instantly panic... "What on earth was I calling about?" With the wide adoption of voicemail, that's become the way of
Definition: scal-a-bil-ity \ˈskā-lə-bəl-i-teeˈ\ verb. The ability to increase the size of a business while either maintaining or increasing its profit margin. A simple definition for something that, unless your business is built to do it, is rarely done well. This guy wasn't thinking ahead Creating and managing a scaling enterprise requires a delicate balance
It sounds like it's something sinister, straight out of the Nixon White House or the NSA, but call recording is fast becoming one of the most effective performance management tools for business. Why? Because it works. If ever you’ve been on a customer service call, most likely you've heard, “this call is recorded for quality
Maybe it's time for an upgrade... Considering how rapidly things have advanced in the past few years, chances are good the answer to that is, "yes." For over a century the phone system has been the key tool for acquiring and retaining customers. It is what business people have been using to make or
Why NEWT? Beyond the cutting-edge technology in business communications supported 24/7 and running on its own private national data network, why should businesses looking for a new phone system or network consider Newt? It comes down to two words: Beyond Telecom Beyond Telecom isn't just a catch phrase; it's our operating principle. It represents our