For over a century the phone system has been the key tool for acquiring and retaining customers. It is what business people have been using to make or keep whoever is on the “end of the line” happy. Simply put, the business phone is the backbone for any successful enterprise.
That said, no one in their right mind would dream of using century old technology to get and keep in touch with customers. And due to the fact that technology has advanced so rapidly and fundamentally, today the same can be said for even decade old technology.
Today’s business communication technology advances are greatly enhancing the ability of people to communicate and coordinate with one another, both within and among organizations. These powerful new tools are nothing short of revolutionary, and if your business isn’t taking full advantage of them, you are falling behind.
So – what are the signs that your business phone system isn’t up to snuff any more? Here are probably the top five:
- Inability to handle call volume: Success comes with a lot of baggage, one of which is an exponential growth in the number of both incoming and outgoing phone calls over time. Verify that you have sufficient capacity on your local services and if your system has a predictable problem in keeping up with increased demands, it’s time to start your search for a new business phone system now.
- Inability to scale: You intend to keep growing your business – not to remain where you are. Yet for many companies on the verge of expansion, a constant barrier is a phone system unable to accommodate the addition of more extensions or users without being too expensive to justify the investment. If your business phone system can’t easily scale, neither can you.
- Lack of multiple-location support: Multiple offices no longer means multiple phone systems. Adding and managing extensions to external sites should take minutes, not months. If your current phone system can’t manage this simple, (by today’s standards) function, you need to upgrade.
- Incompatible with VoIP telephony: Simply put Voice over Internet Protocol (VoIP) is the present/future of both business and personal communications. Introduced in 2003, in ten years it’s gone from a cheap telecom alternative to best-in-class level of service. The feature set and flexibility of these systems separates them from traditional phone systems, and the ability to make voice calls via Internet produces significant savings for long-distance calls between the company branches or to non-local clients. If you’re company doesn’t support VoIP, you are missing out on a business advantage.
- Unsupportive of a mobile workforce: How do you define “in the office” today? Today’s business environment allows for constant communication regardless of where an employee is. Remote work forces are becoming more and more common. Your phone system should simplify the lives of your employees by making their jobs easier and more productive wherever they are. Tomorrow, it will be even more so, meaning if you’re not allowing for an expanded workplace and workforce, your business is falling behind.
These are just five of the many reasons to upgrade your business phone system and therefore your ability to communicate. Of course, the number one reason to always be striving to keep ahead of the curve is – if you don’t, your competition will.
For more information on upgrading your current phone system please call NEWT‘s business communication team at 1-888-996-6389 or email firstname.lastname@example.org.