Cambridge, Ontario – June 12, 2015 - NEWT, the business services division of Fibernetics, is proud to announce today their annual churn (annual customer loss rate) rate is 0.14%, or less than 1/10th of the latest posted national average. Canadian business telecommunications providers post an average churn rate of 1.67%. (Source: CRTC Communications Monitoring Report 2014: Telecommunications Sector).
John Stix – President of Fibernetics:
“Having a customer retention rate of 99.86% isn’t an accident. It’s due to the hard work of our network team, who has maintained an uptime of 99.994% in the last 12 months. It’s the work of our dedicated customer care team, who go ‘beyond telecom’ when it comes to keeping our clients happy. And it’s due to our product development team, who keep the NEWT Managed PBX the best business communications solution in the industry.”
Greg Durocher – President of the Cambridge Chamber of Commerce:
“I would recommend NEWT to any business; big or small. Installation was seamless, the Chamber has not experienced a second of downtime nor dropped calls and, to top it off, we calculated $10,000 in savings annually. Switching to NEWT was a no-brainer for the Cambridge Chamber of Commerce.”
Due to the overwhelming success and overall happiness of NEWT customers reflected in this lack of churn, NEWT is aggressively building out a national sales strategy.
Ben Firman – Revenue Officer:
“Our team of sales professionals is introducing more and more Canadian businesses to the business communication and financial advantages NEWT provides. As a result of these amazing stats we have made unprecedented investment in our NEWT business development strategy in 2015 with a view of growing the business by 50 percent over the next 12 months.”
That said; we are not satisfied. One of our core values is happiness and that means happiness for 100% of our customers. We will continue to strive to listen to our customers and better ourselves. To learn more about who we are we and why our culture powers us, we encourage anyone to visit the NEWT website.
NEWT provides high-value business telecommunication voice and internet data services through
their Managed PBX Business Phone System, Business Internet and Business Bundle products saving Canadian businesses up to 80% on their current monthly telecommunication costs. Website: business.fibernetics.ca Twitter: @newt4business
Headquartered in Cambridge, Ontario, Fibernetics goes “Beyond Telecom” by providing superior products and services at the fairest prices to the Canadian market place with a singular focus on customer service in everything they do. Selected as a regional finalist in the Canada's Best Managed Companies program for 2014, Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and for business clients with the NEWT Business Phone System and Business Internet. Website: http://www.fibernetics.ca/ Twitter: @fibernetics
John Stix – Fibernetics President
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