Salesforce is the ultimate business CRM Software as a Service (SaaS) helping Canadian businesses to organize, automate and synchronize sales, marketing, customer service and technical support. Continuing to be the most innovative customer care company in the world, Salesforce has revolutionized how companies go about their business, NEWT included.
We adopted Salesforce several years ago and since then have been integrating it into all facets of our business. Not coincidentally, our leads, conversions, sales, levels of customer service and retention have all increased. Considering how much Salesforce helped our business, we decided to integrate it into our own phone system, optimizing even further how we interact with our customers. Our in-house experience was so positive and beneficial to our business, we are now making it available to all of our NEWT customers.
Introducing NEWT Connector
NEWT Connector is our Salesforce Computer Telephony Integration (CTI) application. Working with the NEWT Managed Business Phone System, now Salesforce enabled clients can access client and customer call data right from their desktop.
Working without the need for any desktop software installs, NEWT Connector combines the power of Salesforce with the features and functions of the NEWT Managed PBX Business Phone System.
Features and integration includes:
- Simple integration with Salesforce
- Click to Call
- Automatic Record Pop based on incoming Caller ID
- Additional calling functions; hold, transfer, park, conference, endcall
- Easily create and attach notes as tasks to records
A perfect combination for business communications, Salesforce and NEWT Connector enable businesses to increase sales, leads, conversions and improve customer service. It is available now on the Salesforce AppExchange.
For more information, please visit the NEWT Connector page, call 1-855-378-7979 or email newtconnector@fibernetics.ca.
