We’re excited to introduce you to the NEWT Quarterly Newsletter, which includes the latest features and products. As your company continues to grow, NEWT improves the way you connect with your team, customers and clients.
Letter From the President
As we approach the end of the summer, I find myself asking “Where did the time go?” Every year, summer seems to pass by faster than the last. In appreciation of your interest in our first NEWT Newsletter, I would like to personally thank you for your time and trust in the services we provide. Thank you for giving us the opportunity to take care of your phone, internet, data needs, and for entrusting us with your business. We’re very excited to launch this newsletter, to better communicate with our customers and ensure you’re all aware of the improvements we’re making every day to both our products as well as the customer experience. We take great pride in all that we offer, and I welcome you to reach out if you have any questions or want to explore the multitude of services we provide. Thank you, Francisco Dominguez
New Features: Sound File Management
Personalize the caller experience with Sound File Management!
As summer comes to a close, the hustle and bustle of the holiday season are rapidly approaching. Now is a perfect time prepare your holiday on-hold messaging. The Sound File Management feature reveals a new section within the PBX Administrative Interface that allows customers to upload and self-manage audio file assignments for On Hold Messaging and Automated Attendant menus. For only $9.95 a month plus a small provisioning fee, Sound File Management allows for up to ten Music on Hold (MoH) classifications. Extension configuration allows for customized on hold messaging, so you can include all your favourite holiday jingles Music on Hold options include:
The ability to randomize playback of multiple sound files; which is ideal for broadcasting marketing content to a held caller
Allows for sound file archiving
Provides an easy-to-use graphical feature management interface
NEWT’s Cold Spare program offers a redundant backup PBX appliance that resides at the customer’s site, should the primary PBX hardware ever fail. Customers can make a quick call to NEWT Support to assist remotely with a PBX hardware swap, restoring voice services in minutes, without having to wait for replacement hardware. Each Cold Spare PBX hardware is customer specific, configured as a duplicate image of the primary PBX, and your valuable core phone system settings will remain intact. The Cold Spare offers peace of mind and a superior level of disaster recovery at an industry leading affordable price point. Pricing is based on PBX Appliance Type. Please contact usfor additional information.
NEWT training seminars are continuously improving to meet the current and future needs of our customers and their clients. New features are always being introduced, and new employees require education and training. Free training webinars are designed for End Users and Administrators. Sessions focus on how individuals can access and effectively use the most popular NEWT Managed PBX features. System administrators are encouraged to join the session for additional content learning. Every session ends with a 15-minute Q&A, allowing end users to ask any additional questions about the system. Register nowfor upcoming sessions.
Thank you again for giving us the opportunity to take care of your phone, internet and data needs. If you have any questions or concerns, please feel free to contact us.