Our NEWT services wouldn't be complete without our technically trained support team. You can reach our technical support team by calling toll free 1-877-777-7118 or you can go to our contact us page and submit an email here. NEWT Managed PBX and Small Business Bundle customers can reach technical experts by dialling 611 from their NEWT desk phone.
Located in Cambridge, Ontario our knowledgeable service experts provide 24/7 technical support, installation assistance, guidance with the configuration and upgrading of new and existing products. Our Quality of Service derives from the stability of our network infrastructure and the security of our private network. Our team’s understanding of the individual needs of each customer allows us to deliver optimal customer support, ensuring satisfaction.
Customer support after installation is crucial. For this we have created a simple and easy method to add or change products and services, or assist with moving services. Our MAC (Move, Add and Change) department has full account and services visibility so they can estimate the cost of new equipment, products and services, as well as ensures that any move or upgrade is seamless and successful. A quick email to our MAC department is all it takes to customize services. Email fbsmac (at) fibernetics dot ca.
NEWT Customers and Partners can receive access to additional support information by signing-in to the Customer Portal. The Customer Portal has quick start guides, detailed technical documents on phone sets and more.
If you are a Customer or Partner and would like access to the Customer Portal site, please use the link below to register:
Our NEWT Managed PBX trainers are dedicated to educate all employees about the handset operations and feature functionality. Your business can benefit from on-site hands-on training ensuring that every administrator and employee utilizes the benefits of your business phone system, and understands how all pieces of equipment work that they will use on a daily basis. Additional training can boost productivity for an entire team. If you would like schedule additional training please contact 1-888-996-6398.
Transition is seamless no matter how small or large the business is. Get the most out of NEWT Managed PBX and its components and features. Make your employees comfortable with the new technology, and excited about the available features, improving the work environment and increasing the value of service your customers receive .
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