solnet-canada-logo Welcome to the family-Solnet Canada

Welcome to the Family

How did we do? We want to make sure you are happy! From the delivery of equipment to the installation and setup of your new business phone system.

Please, take a few minutes and complete our form below then, click SUBMIT to send your response back to us. Your time and feedback are valued.

newt-survey Welcome to the family-Solnet Canada

Welcome to the Family

Your transition to NEWT should be an awesome experience.  NEWT’s goal is to empower you for success.

How did we do? It is important to ensure customer satisfaction from the delivery of equipment & services to installation and setup of your new business phone system. Please take a few minutes and complete the below then, email the completed form back to us.  Your time and feedback are valued.

newt-survey Welcome to the family-Solnet Canada

DELIVERY FOR SERVICE & EQUIPMENT

Was all equipment delivered on time as scheduled? *
Did your voice circuit get installed and connected as scheduled? *
Did your Internet service get installed and connected as scheduled? *
Did your installer arrive on time? *
Was our installer courteous, professional, and polite during the entire process? *

INSTALLATION

Did all required phones get installed and connected? *
Did all critical equipment get plugged into an UPS (battery backup)? *

Please note: NEWT is not responsible for power related hardware failure if an UPS is not used. 

Did you experience any down time that was a concern? *

TRAINING & SETUP

Were admin staff trained in the Configuration Facility to manage the phone system? *
Were staff, including reception, trained to manage inbound calls, and set up speed dials? *
Were staff trained on the day-to-day process to use their phones? (Hold/Park/Transfer calls) *
Was setting up Voicemail and the Voicemail-to-Email reviewed and completed? *
Were you satisfied with the training? *
Did you receive quick start guides, and reference material? *
Were call flows reviewed and the Auto Attendant(s) setup and recorded? *
Did the installer explain “Offline Numbers” and what happens in the event of a disaster recovery during a power outage or circuit failure? *
Yes, the NEWT installation was completed to my satisfaction. *

Would you refer a business to NEWT If you are thinking of someone NEWT could helpcould you share their contact information below?  We appreciate your kind referrals and will contact you about our Referral rewards program.

Referral Info:

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